Hi guys,
I had been lurking on here for a while, and had planned on joining for some time. I figured now would be a good time, as I'm in the middle of a very frustrating back and forth with Blu Cigs. When I bought my first kit, I read all the negative info on them, and I read countless suggestions to go for the eGo, and I made the mistake of ignoring them. I'm hoping I can help anyone who's on the fence like I was.
I bought my white Blu starter kit (Classic tobacco, full flavor) and found that the new cartomizers didn't last anywhere close to their claims. The batteries were quirky, their chargers were worse, and their instructions were anything but consistent with how the product seemed to actually work. After about a week, I decided enough was enough, and I sent them back for the 30-day money back "guarantee."
Fast forward a few weeks, I got an email saying they'd shipped it back to me and that my warranty was voided for using an outside company's e-juice. Something I had never done. Not once, at any point. I used my Blu brand carts. Nothing else.
This was about three weeks ago. Over the course of the last three weeks, I have been emailing them (and not getting a reply), and calling them only to be put on hold forever. Occasionally I'm even told to just call back later because their systems are down for maintenance.
Good god, I'm kicking myself for not listening to the experienced folks on ECF.
Anyway, I'm happy to have signed up. Lots of great info available here!
Cheers.
P.S. If anyone here has similar experience and could give me some advice in how to handle these idiots, I'd appreciate it. As of now, I'd like to have my $70 back, but I'm almost to the point where I'm going to take this starter kit outside and film it being shot to dust.
I had been lurking on here for a while, and had planned on joining for some time. I figured now would be a good time, as I'm in the middle of a very frustrating back and forth with Blu Cigs. When I bought my first kit, I read all the negative info on them, and I read countless suggestions to go for the eGo, and I made the mistake of ignoring them. I'm hoping I can help anyone who's on the fence like I was.
I bought my white Blu starter kit (Classic tobacco, full flavor) and found that the new cartomizers didn't last anywhere close to their claims. The batteries were quirky, their chargers were worse, and their instructions were anything but consistent with how the product seemed to actually work. After about a week, I decided enough was enough, and I sent them back for the 30-day money back "guarantee."
Fast forward a few weeks, I got an email saying they'd shipped it back to me and that my warranty was voided for using an outside company's e-juice. Something I had never done. Not once, at any point. I used my Blu brand carts. Nothing else.
This was about three weeks ago. Over the course of the last three weeks, I have been emailing them (and not getting a reply), and calling them only to be put on hold forever. Occasionally I'm even told to just call back later because their systems are down for maintenance.
Good god, I'm kicking myself for not listening to the experienced folks on ECF.
Anyway, I'm happy to have signed up. Lots of great info available here!
Cheers.
P.S. If anyone here has similar experience and could give me some advice in how to handle these idiots, I'd appreciate it. As of now, I'd like to have my $70 back, but I'm almost to the point where I'm going to take this starter kit outside and film it being shot to dust.