nlv website issues

[deezdrama]

Just ordered some bounty hunter and several other juices last night from nlv and just noticed today that the website states to not place any orders...that there website went down over the weekend and i guess that the checkout part of the site isnt fully functional yet

So now im not knowing if my order was received or not... the payment went threw and i got the order confirmation email but still worrying now since i noticed the site says not to order.

anyone else make a recent order? What should i do?

 

[classwife]

You can post in their sales thread here and ask them to check...
http://www.e-cigarette-forum.com/fo...l-nlv-nitelitevapor-com-powwow-thread-20.html

 

[deezdrama]

Wow, sent him an email and got a reply minutes later, said he will manually fill and ship my order
thats 5star customer service!

 

[Doorknob]

Same here I saw the notice and emailed to make sure he got my order. Within 10 minutes I got an email stating my order was shipped. 5+ stars

 

[liveone]

Sent him an email on ecf? I'll try that. Placed an order last fri and sent a msg through NLV over the weekend. Haven't heard a peep.

 

[sandybeach]

Nite Lite's web hosting service was down for a day, and he had no access to his orders. Everything is fine now, Gene sent a message out to all us customers!! He has access to everything, but really got backed up.

Usually their shipping is really fast.

Here's a way to get a quick response from the other customers. http://www.e-cigarette-forum.com/fo...cial-nlv-nitelitevapor-com-powwow-thread.html (The official Nite Lite Vapor thread.)

 

[DKS-1]

Guys, its all good. NLV is working hard to rectify and if you start reading here
http://www.e-cigarette-forum.com/forum/e-cigarette-suppliers-forum/257212-official-nlv-nitelitevapor-com-powwow-thread-38.html
You can see exactly what the deal is.

For those of you who haven't had dealings with Gene before, he's the icon of over the top customer service and superior products. There are always problems that can happen with any web based service. The fact that this problem, that is not NLV's fault , coupled with the recent availability of more Bounty Hunter and the release of several new flavors has made it more difficult.

All orders have been recovered and are being processed manually. New orders for liquid sales are on hold until the problem is for sure fixed by their web service. Emailing NLV is only going to slow them down more.

Trust me, his stuff is worth the wait. In my opinion, and I'm sure any of his customers opinion, NLV has the best customer service, best prices, and best juice out there, period.

 

[DKS-1]

Now, for those of you that don't know how it works. . . .

Bounty Hunter is the bomb. When they release a batch, the orders flood in so fast, they usually have to suspend liquid sales for a couple of days in order to catch up with the orders. Bounty Hunter is so in demand, they can't keep it in stock for very long before it sells out.
Those of us that deal with Gene a lot don't mind this at all, we just keep plenty in stock just in case. But some potential new customers may be turned off by this. Don't let it keep you from getting on the NLV band wagon, cause once you get involved with this company, you will be hooked. I've never heard a bad thing said about NLV by anyone who has dealt with them a couple of times. People just get freaked out by stuff like this when they don't know how honorable the business practices of NLV are.

Bounty Hunter is the staple, but the other juices are extremely awesome, too. I actually think NLV Gold is going to be just as popular very soon. Hence, why I just ordered 130ml's of it, lol.

I highly recommend Bounty Hunter, NLV Gold, Line Rider (their 555), Renegade (RY4), and their new tobacco flavor, Twilight.

I hope you guys don't give up on NLV because of this hiccup, they really are a great company with great American made juice that is excellent quality and very unique in flavor. I really don't even understand how they do it for the prices they charge.

 

[deezdrama]

I contacted him via email on his site, replied within a couple hours, he had an email copy of my order but the email copy didnt specify nic strength... so i let him know i wanted 24mg.... said he would try to manualy fill the order.
top notch customer service and I will be back for more! Cant wait to start vaping these juices! My only regret is not ordering the 130ml jug

I ordered 30ml of BH
10ml renegade
10ml sundance
10ml waffle
10ml cold creek (im a former menthol smoker)
10ml fruit3 (not really a fruit vapor but wanted to try it)


Since placing my order, ive been reading alot of good things about there gold juice...now i wish i would of tried a bottle of this too, can anyone explain the taste of gold to me? And how does there 555linerider compare to backwoodsbrews 555 exotic? (Only 555 juice ive tried)

 

[Mookie]

I just realized I posted in the wrong place.

 

[sandybeach]

Now, for those of you that don't know how it works. . . .

Bounty Hunter is the bomb. When they release a batch, the orders flood in so fast, they usually have to suspend liquid sales for a couple of days in order to catch up with the orders. Bounty Hunter is so in demand, they can't keep it in stock for very long before it sells out.
Those of us that deal with Gene a lot don't mind this at all, we just keep plenty in stock just in case. But some potential new customers may be turned off by this. Don't let it keep you from getting on the NLV band wagon, cause once you get involved with this company, you will be hooked. I've never heard a bad thing said about NLV by anyone who has dealt with them a couple of times. People just get freaked out by stuff like this when they don't know how honorable the business practices of NLV are.

Bounty Hunter is the staple, but the other juices are extremely awesome, too. I actually think NLV Gold is going to be just as popular very soon. Hence, why I just ordered 130ml's of it, lol.

I highly recommend Bounty Hunter, NLV Gold, Line Rider (their 555), Renegade (RY4), and their new tobacco flavor, Twilight.

I hope you guys don't give up on NLV because of this hiccup, they really are a great company with great American made juice that is excellent quality and very unique in flavor. I really don't even understand how they do it for the prices they charge.

Very good explanation, DK! Thanks. I know Line Rider is called a 555, but it tastes nothing like a 555 to me. I like 555 too, though.

Line Rider tastes like.... all I can think of when I vape it is the smell of a new leather saddle, and horses, and being out on the trail.