Not happy

[Peeps]

Peeps,I truly believe that V4L does the very best that they can do at all times.Human error happens and they always try to make it up to you.Im glad your happy with them too.

I couldn't agree more. They always take care of me and their products are awesome! My issue wasn't even human error-the discount for super sunday came off on the order form but wasn't on the invoice. Mark was kind enough, once aware, to issue a credit. V4L is the only place I'll buy from

 

[rocks82]

As a nurse, I often feel like a waitress with an advanced degree... only my customers walk out when we run out of dilaudid.. ;-)

I feel you. Paramedic = Taxi driver with flashies and syringes 90% of the time

 

[aubergine]

Well, I am DEEPLY ....... I just got my new order, and I wanted a pony.

I know there was no pony on my wish list but I thought that Steve was supposed to know.

I'm sending back the Porsche because look, when I am thinking pony I don't want a Porsche, dammit, even if it IS free, or free cartos in a flavor that I might not like, either.

Also, I want this to be like OTHER stores, where if they make a mistake they act right and ignore me in an orderly and lawful manner. This is all very suspicious.

I'm watching closely to see if you send me gifts because when I order from this store I am supposed to get gifts because I'm supposed to, but don't send me gifts if you make a mistake, do you think I'm some kind of sucker or something?

And also when I had an issue I timed it and it was 4 minutes, not 3.

Steve.

The pony. 8-o

 

[Darrigaaz]

Aubergine, do you carry a thermometer with you?

 

[keyzygirl]

Aubergine,if you keep that up youll never get a pony!!

 

[aubergine]

I don't need a thermometer. I just take my pulse.

Over 70 and I blow your face off.



(Just got my great big order this morning. I have to stop myself from ordering every day. I am so happy. Two weeks off cigarettes tomorrow, no sweat, I LOVE this forum, and V4L).

 

[MrHyde]

Two weeks off cigarettes tomorrow, no sweat, I LOVE this forum, and V4L).

YaaAAAaay...congratz! Doesn't it feel great?

 

[Desertfremen]

aubergine - BWAAAAAAHAAAAAAA!!!!!!!!!!!!!!!

 

[SunmanX]

Just a tip:

Most, if not all, banks offer 2 overdraft refunds per year but don't advertise it. Just stop in and speak with a bank manager and tell them you made a mistake and you'd like to know if you could get an overdraft charge removed. I've probably had 15 or 20 refunds since I opened my bank account years ago.

 

[lonercom]

PM me ir email me (removed after 24 hours to hide from "bots")

I live in 5 Towns: Park St & 54 Av. N. I have all VG as follows:

1 of : Vapor King 555 (Box of 5) - 36mg
1 of : Vapor King Almond Choco-Coco Delite Cartomizers (Box of 5)-36mg
1 of : Vapor King Apple Cinnamon Cranberry Cartomizers (Box of 5) - 36mg
1 of : Vapor King Blueberry Cartomizers (Box of 5) - 36mg
1 of : Vapor King Caramel Cartomizers (Box of 5) - 36mg
1 of : Vapor King Clove Cartomizers (Box of 5) - 36mg
1 of : Vapor King Cool Cartomizers (Box of 5) - 24mg
1 of : Vapor King Cowboy Menthol Cartomizers (Box of 5) - 36mg
1 of : Vapor King Cranberry Cartomizers (Box of 5) - 36mg
1 of : Vapor King Dark Chocolate Raspberry Cartomizers (Box of 5) - 36mg
1 of : Vapor King Grape Cartomizers (Box of 5) - 36mg
1 of : Vapor King Kamel Menthol Cartomizers (Box of 5) - 36mg
1 of : Vapor King Lemon Merangue Cartomizers (Box of 5) - 36mg
1 of : Vapor King Lychee Cartomizers (Box of 5) - 36mg
1 of : Vapor King Mixed Berry Sampler Cartomizers (Box of 5) - 36mg
1 of : Vapor King Nuport Cartomizers (Box of 5) - 36mg
1 of : Vapor King Orange Cartomizers (Box of 5) - 36mg
1 of : Vapor King Pineapple Cartomizers (Box of 5) - 36mg
1 of : Vapor King Raspberry Cartomizers (Box of 5) - 36mg
1 of : Vapor King RY4 Cartomizers (Box of 5) - 36mg
1 of : Vapor King Sundae Cartomizers (Box of 5) - 36mg
1 of : Vapor King VG Cowboy Cartomizers (Box of 5) - 36mg
1 of : Vapor King VG Menthol Cartomizers (Box of 5) - 36mg
1 of : Vapor King VG Peanut Butter Cup Cartomizers (Box of 5) - 36mg
1 of : Vapor King VG Smilin's Special Menthol Cartomizers (Box of 5) - 36mg

All Fresh, Came in Sat. (stocked up - scared of snowstorm & no cartos)

I'll trade ya whatever you need.

Frustrating when dealing mail order sometimes but to be fair, default is usually PG/VG mix.

BTW, my SunTrust -$445. Car insurance came in Friday. Bank pays all debits, largest to smallest. If funds are there but not available, they charge a FNA fee instead of a NSF Fee. So, All of my debits, 3 FNA Fees (108.00) and 5 NSF Fees. ($250.00) Should have owned a bank.

Let me know and I will help you get set up.

 

[Adrenalynn]

Some want a solution, some want a problem. [shrug] That's retail. This company I've been doing for [cough] close to a decade was my first foray into retail. Lots of learned lessons for sure.

I stress about customer service a lot LESS now, believe it or not. It's easy to fix actual problems. It's impossible to fix things that can't be fixed. I think I've grown the serenity to recognize the difference [most of them time]. Smile, give them their money back and thank whatever deity you are inclined to thank that it's that simple to move on.

 

[keyzygirl]

I work for a small company,maybe7 employees.The owner just gave a $50 bonus to the people who took time off in December because they traded and covered eachothers shifts.I was the only employee NOT to recieve the bonus,Why?because I showed up for work everyday.I wasnt entitled because I didnt trade days or take time off!!Sorry Im just kinda mad and venting.Does this sound right to you?Am I being stupid?

 

[Desertfremen]

... I stress about customer service a lot LESS now, believe it or not. It's easy to fix actual problems. It's impossible to fix things that can't be fixed. I think I've grown the serenity to recognize the difference [most of them time]. Smile, give them their money back and thank whatever deity you are inclined to thank that it's that simple to move on.

Big 2nd!

I work for a small company,maybe7 employees.The owner just gave a $50 bonus to the people who took time off in December because they traded and covered eachothers shifts.I was the only employee NOT to recieve the bonus,Why?because I showed up for work everyday.I wasnt entitled because I didnt trade days or take time off!!Sorry Im just kinda mad and venting.Does this sound right to you?Am I being stupid?

Um, no this doesn't sound right to me. I don't think your being stupid and I'd be ...... too.

 

[jlmanno]

Over the past 4-5 days the forum has been loaded with threads of suppliers complaints. I'm not judging but just observing. What I am truly amazed with however is of all the companies complained about V4L is the only company that I have seen jump on the forum almost immediately to respond. Give the company a chance to make it right! They obviously care enough to monitor the forum to IMMEDIATELY respond. I've never ordered from V4L, not yet anyhow simply because cartomizers are new to me and I just started using them and have refilled the few I have.

Bravo V4L for monitoring the forum and responding immediately to someone';s issue. This shows something to me and that is INTENT, intent to service a customer and address a complaint, not wait for a complaint thread to go on for day's on end and then reply. Just my .02.

 

[Belletrist]

It's easy to fix actual problems. It's impossible to fix things that can't be fixed.

from freelancer to retailer, amen. you have to balance the stress against the cash sometimes.

 

[aubergine]

((((((MrHyde, Desertfremen, Steve, V4L, everybody in this forum))))))

Oh ya it feels very very great.

 

[zztommis]

A couple of somewhat-on-topic questions -- do you guys email or call about a problem(say...with a battery), or just note it in the comments on the next order without contacting someone first?

And what if you're not ordering anytime soon? Maybe email the intention to note it on the next order?

I've always emailed first, but it sometimes does seem to take a while for a response. (Well, it did before Valerie came on board!)

 

[Pawpaw]

A couple of somewhat-on-topic questions -- do you guys email or call about a problem(say...with a battery), or just note it in the comments on the next order without contacting someone first?

It depends on the problem. If it's a wrong/missing bottle of juice or incorrect cartos, I usually just put it in the comments of my next order.

Recently, I ordered 2 of the new manual shorties. When the order arrived, it had 2 auto shorties. I PM'd Mark about it, because I didn't feel right keeping the autos. Although I didn't expect it, I got an immediate response. He wouldn't wait for my next order to make the correction, but I managed to talk him into just sending them 1st class instead of Priority (I'm not hurting at all for batteries.) I sent the autos back and got the manuals today! I love them!

And what if you're not ordering anytime soon? Maybe email the intention to note it on the next order?

DON'T EVEN SAY THAT!!! I'm almost always on the verge of ordering!

I've always emailed first, but it sometimes does seem to take a while for a response. (Well, it did before Valerie came on board!)

My comments in red.

 

[zztommis]

That's just about what I thought. (Coincidentally, I also just sent back 2 auto shory's in exchange for manuals!) And while I won't be ordering soon, it takes a great amount of discipline (and a few not-too-veiled threats from my wife!!!) not to do so!

 

[miss MiA]

Oh and to top it off i got a an overdraft notice from my bank...how in the heck can you go into the negative using a debit card? Not only that I deposited my paycheck that day but they like to hold it..2 years of their bs.

If it was a Visa or MC debit card, another thing it could be is that sometimes when you make an online purchase, funds in that amount are immediately temporarily reserved for it in your account, then when the charge is formally put through, there can be a brief period where both charges are being reflected at once. (That can happen with any purchase from any merchant, and if you made multiple purchases around that time it could have resulted from any one of them.)

Not sure if I explained that well or correctly but I do know that something to that effect definitely can happen and temporarily tie up doubled amounts of funds, so if another charge comes in during that time... kaboom! I think it's only with internet purchases but not sure about that. And kinda don't think it's something you can get reversed.