Not shipped

[yasserop]

Order #: V100166214

I placed this order on the 07/06/2019 and paid extra for priority 1-3 day shipping, as I was looking to have it delivered before I leave the country . It is now 07/11/2019 and I have no updates regarding my order.

I have called both numbers that I can find, on the website. One of them is disconnected and the other one has generic hold music for 20 minutes before it goes to voicemail simply stating: "Vaping.com is unavailable" or something to that extent.

I have left a voicemail, and again, never received a response.

There have been numerous posts saying that your systems were/are down, but it has been at least a few weeks since then. I wouldn't think that the system is still down.

Is it possible to have someone provide me with some sort of update to my order? Is it cancelled? Shipped but email failed to send informing me it was shipped? Any information on this at all? If you are unable to provide shipping information, then can you provide a refund?

Please respond so I don't have to involve my bank and file a fraudulent transaction claim.

 

[low_tar_neil]

Hi there, I'm very sorry to hear that.

No, the system is fine and orders are shipping on time currently, so I'll try and find out what's going on when the team get to work.

Please be aware that the customer service team works 10 - 6 PST, Monday to Friday.

 

[yasserop]

Thanks for reply and to know I will leave the country next week.

 

[low_tar_neil]

Thanks for reply and to know I will leave the country next week.

I will get back to you as soon as I can get an answer, thanks for your patience!

 

[yasserop]

10 days, and nothing happened I can’t wait more coz I will leave the country.
What should I do ?

 

[low_tar_neil]

10 days, and nothing happened I can’t wait more coz I will leave the country.
What should I do ?

One of the team should have reached out the other day, I can arrange to have it shipped somewhere else if that helps? Or I can refund?

 

[yasserop]

I’m from Saudi Arabia and it will not arrive there and I was looking for the device more the a month I need it ... if I will get it before July 23 it’s okay if no I want to refund

 

[low_tar_neil]

I’m from Saudi Arabia and it will not arrive there and I was looking for the device more the a month I need it ... if I will get it before July 23 it’s okay if no I want to refund

Ok, let me get back to you asap.