Odd juice problem

[dead not sleeping]

I recently had a problem with a Halo juice and would like anyone's thoughts, experiences. First let me state that Halo's Customer Service is top notch, even though they think I'm crazy. Ordered 2, 30 ml bottles of Midnight Apple. Shook the bottles with extreme indifference for the 24 hr wait period as per the little card. Love the stuff, but the first opened bottle tasted off. Charred up a wick in a Triton tank within 2 mls. Not gunked up, charred like burnt steak. The first two vapes tasted a little green but OK, the rest not so hot. Terrible, in fact. Checked the other bottle, same thing, wrecked 2 mini-tanks quick, within 2 refills. Same lot #'s on the bottles, same results.

Contacted Halo, they did a quality check and said no problems, like I figured I'd hear. They blamed it on steep time. Personally, I don't think I should have to wait two weeks for a purchased commercial product to be useable, but that is not the object of my post. With about a week more steep time, the charring has gone away but the taste, though getting better, is still off, needs another week. Halo is replacing the equipment, and that's good service and good business.

Other than I believe it left Halo too soon, I'm looking for a reason for this char/taste/steep time issue. It has been very cold in my neck of the sticks, around and below zero for around a week when it was shipped, and going down there for a few more days again. Sigh. Does extreme cold tend to make the juice separate, requiring more than the additional steep time, essentially going back to square one? All other Halo juices I have sampled have been awesome, but were sent and delivered when the temperatures were more agreeable. I have an outdoor mailbox and these two bottles sat there all day at -3F until I got home. Brrr. This is the only correlation I can come up with. I do DRQC for a living, perplexing, unanswered questions bug me. Perhaps us polar bears have to treat their juices differently in polartime? I just asked Halo about the cold thing and have not received a response yet. I'll get that tomorrow I'm sure. They're pretty quick.

Any thoughts? Thanks.

dns


Edit: that's Diagnostic, Repair & Quality Control. Someones gonna ask.

 

[Cinder Ella]

Hi,

Yes, -3 degree temperatures may be a factor in the flavor!

As for our steep times here, each flavor is created in a large amount, steeped in that large amount and then bottled. The entire batch is bottled the same day. This is why we are confident saying it is impossible for just one or two bottles to be "bad", if one or two were bad the whole 1,000+ from that same batch would be bad. We have an acceptable range of steep times, while i don't know the exact times lets say its between 4-6 weeks. In that large batch the difference between 4 weeks and 6 weeks may be noticeable. Occasionally we have to pull and bottle a batch closer to the 4 weeks rather than 6 weeks due to demand. Our first suggestion when people say the flavor is off is to let it steep because of the much smaller size of the 30ml or 7ml bottle a day or so might be all the steep time that is needed. While we realize that sometimes our customers having to let their liquid steep is a bit of a pain it is also part of the reason we are known for our consistency of flavor. Yes you may have to let it sit for a day or even a week but it will get to that exact same flavor that you know and love. It is a fine line between keeping things in stock and keeping the consistency of flavor. Hope that helps! Please let me know if you have any other questions!

 

[dead not sleeping]

Thank You Cinder Ella, that was a much more detailed explanation than I received from CS, thus more understandable. You guys rock.

dns

 

[wheezal]

Hi,

Yes, -3 degree temperatures may be a factor in the flavor!

As for our steep times here, each flavor is created in a large amount, steeped in that large amount and then bottled. The entire batch is bottled the same day. This is why we are confident saying it is impossible for just one or two bottles to be "bad", if one or two were bad the whole 1,000+ from that same batch would be bad. We have an acceptable range of steep times, while i don't know the exact times lets say its between 4-6 weeks. In that large batch the difference between 4 weeks and 6 weeks may be noticeable. Occasionally we have to pull and bottle a batch closer to the 4 weeks rather than 6 weeks due to demand. Our first suggestion when people say the flavor is off is to let it steep because of the much smaller size of the 30ml or 7ml bottle a day or so might be all the steep time that is needed. While we realize that sometimes our customers having to let their liquid steep is a bit of a pain it is also part of the reason we are known for our consistency of flavor. Yes you may have to let it sit for a day or even a week but it will get to that exact same flavor that you know and love. It is a fine line between keeping things in stock and keeping the consistency of flavor. Hope that helps! Please let me know if you have any other questions!

All this knowledge! now i must forget something to retain this important info!

Sorry GrandMa, i must forget your name, but it's for the greater good!