OFFICIAL: CyrstalClearVaping Information Thread..

[melloyello]

Most people base their "shopping a specific vendor" on past experience. We (buyers) are also known to be somewhat selfish and quick to jump to conclusions. If we dont get something we ordered in timely fashion, we get irritated. If there is a specific question we want answers to and it takes few days to get the answer, we expected better/faster response. If we get sent something we didnt order and want it corrected but cant get a hold of anyone, we get irritated. The buyer is always in the driver seat, we feel we deserve better because we were the ones that gave him money and feeling i deserve better. Writing a post about "cutting him slack" wont sway/lessen my irritation because of my experience because well.....im too selfish because i spent my money on him.

Yes something must be going on there that we arent aware of and being that most of us arent considerate enough to ignore the shortcomings....we chalk it up as a not-so-dependable vendor.

That being said, i can listen to arguments both ways and i dont fault either. Everything is based on opinions....and this is mine.

Down deep i think he is a good guy and hope everything turns for the better.

Oh and Jeremy, just be real....some of your comments arent helping. We know Andrews prices but obviously you didnt.

 

[hubseven]

Had been a loyal customer until the last 2-3 months. For whatever reason, things are NOT running smoothly at CCV, that is obvious. I simply have taken my business elsewhere until and if Andrew straightens his business out. I wish him the best of luck. None of this is personal, just business.

 

[2tone]

Aloha again!
The most recent posts have all been constructive criticism concerning Andrew's business practices. This is great, and is more constructive than beating a dead horse to death (again).

In no way am I a fanboy of anyone or anything. I just enjoy reading this thread, and the uncalled for negativity has to stop. If Andrew does not change his business plan, who does it affect? Not me! I just go elsewhere.

I am a former New Yorker and pretty much had a negative attitude toward things that, as I look back, were pretty minor, yet I went around ranting and raving like a maniac!

Since my move to Kauai on 9-6-2001 and the events that followed 5 days later, I have a totally different outlook on life.
Maybe I'm judging mainland people unfairly because I've been there and I know where you are coming from. I don't expect anyone to be like me.

It's sort of like vaping. I smoked 1 1/2 to 2 packs a day for 43 years. Now I've stopped, and I almost caught the ex-smokers disease of dissing and criticising people who continued smoking.

People will either sink or swim, they have a choice.

PS: ReflectedLight, Your post was excellent! (even thought I still consider Jersey the armpit of New York)

Sorry for the rant. Not sorry for the PS

 

[cmdryker]

Ordered 15 3.0 Boges, received 15 prepunched Resurrectors. Emailed 2 days ago, no response.

Are we doing this again?

Ok all direct emails to me this new address, ccvaping@htc.net as moving to new building, i can no longer use my charter account to send reply's there for all support goes to Jeremy I don't even see them I'm surprised he hasn't mentioned this to me, but email me i'll certainly take care of it, yes we had a friend of the family's help us with orders in new building, what is so hard by reading a computer screen and packing a dam package,,, guess there just so overwhelm by all different combinations, think i will at least start monitoring the support email, still got a lot of stuff not moved yet, but since I'm the only one it seems that can fill an order, well so be it.


again that email addy is: ccvaping@htc.net

 

[cmdryker]

On a side note this drip tip thing,,,, I don't inventory the tips asa i give most them away few thousand a week, when i run out of a free tip someone chooses, i try to given them something at least, but last few week getting emails from people saying where tips were when they didn't even select any from the drop down, since it's not a required field for checkout they awesome to owed it for some reason,,,few more emails saying I'm required to give a tip out with every box of cartos,,,they order 6 boxes (2 bundles) claim I'm ripping them off only giving them 1 tip with each bundle,,,,I'M NOT REQUIRED GIVE THEM A .......ING THING, They need to tell there problems to Jesus, cause I got my own If that's the only reason your shopping with us cause the free drip tip then, i suggest you find another vendor,, maybe they will give you a tip with every carto,,,you can ask them,,,who knows they might, you should select a vendor for quality of service and there products, not just to get free stuff., Been so busy trying get everyone's orders out with in a 24 hours period, I have ignored the support emails, Jeremy is suppose to be handling this, but we need to talk.

 

[cmdryker]

As everyone should know when i become aware of an issue, it get's addressed immediately, Now I'm not sure what Jeremy's been doing lately, we might have to re-think the corporate structure of CCV, The lack of email response, partly my fault, since the move i haven't setup access to the support@crystalclearvaping account, but I'm doing it tonight. I try to have the best customer service on the planet, but lately it is sure hard to tell.

AGAIN MY DIRECT EMAIL: ccvaping@htc.net new phone number is 314-499-3424

 

[AG51]

Thank You Andrew for all you're doing

 

[wyojoe]

On a side note this drip tip thing,,,, I don't inventory the tips asa i give most them away few thousand a week, when i run out of a free tip someone chooses, i try to given them something at least, but last few week getting emails from people saying where tips were when they didn't even select any from the drop down, since it's not a required field for checkout they awesome to owed it for some reason,,,few more emails saying I'm required to give a tip out with every box of cartos,,,they order 6 boxes (2 bundles) claim I'm ripping them off only giving them 1 tip with each bundle,,,,I'M NOT REQUIRED GIVE THEM A .......ING THING, They need to tell there problems to Jesus, cause I got my own If that's the only reason your shopping with us cause the free drip tip then, i suggest you find another vendor,, maybe they will give you a tip with every carto,,,you can ask them,,,who knows they might, you should select a vendor for quality of service and there products, not just to get free stuff., Been so busy trying get everyone's orders out with in a 24 hours period, I have ignored the support emails, Jeremy is suppose to be handling this, but we need to talk.

Sounds like you are as frustrated as we are. I don't care about free stuff, I do care about is you site open or closed and when? I have ordered from you in the past with good results, but there seems to be a lot of turmoil going on now with when you can order and when, So I too have been ordering from other vendors until things settle out. I think you are suffering growing pains with more business, but you need to get reliable help you can not do everything yourself. Even a good part time employee would be a big help to you. I wish you success in your move.

 

[36tinybells]

Hey, Andrew! Just hey, no problems. Hang in there!

 

[ToweKnee]

Wow all I said was a friend who was new to vaping didnt receive any tips but he really could of used them as to he is new. I even said it was no biggie and even mailed him out a couple from me. Didnt realize it was going to promote a huge debate or get people upset. If people read further I even said i always had good CS and speedy shipping and never had a problems with CCV.

 

[cmdryker]

Wow all I said was a friend who was new to vaping didnt receive any tips but he really could of used them as to he is new. I even said it was no biggie and even mailed him out a couple from me. Didnt realize it was going to promote a huge debate or get people upset. If people read further I even said i always had good CS and speedy shipping and never had a problems with CCV.

It wasn't you, just saying I've always tried to give a little something extra, even if we are outta stock of what they asked for, most the time they never even select something,but i still throw something in there,but i do forget at times os so rushed trying to do 4 things at once, and my partner won't even pick up a piece of trash and still gets 50% of the profits, that just pisses me off to no end every-time i see him. expects to hire someone to do his share and there pay comes from my half of the money. Sorry I get a little frustrated at times.

Also posted the new phone number and email on home page of the site.

 

[Shilo]

I got into a squabble with the CSR and I still got my order in two days; as I have the last 3 orders. Personally, I had no problems with orders being taken during set business hours or putting a restriction on how many orders go through a day. Popular juice vendors do it all the time and people just deal with it or go elsewhere. This should be no different. I can't force a local business to open at 2 am because I'm awake and want to shop. I'd rather have timely shipments than round the clock shopping. JMO.

 

[wyojoe]

It wasn't you, just saying I've always tried to give a little something extra, even if we are outta stock of what they asked for, most the time they never even select something,but i still throw something in there,but i do forget at times os so rushed trying to do 4 things at once, and my partner won't even pick up a piece of trash and still gets 50% of the profits, that just pisses me off to no end every-time i see him. expects to hire someone to do his share and there pay comes from my half of the money. Sorry I get a little frustrated at times.

If he is a partner you should not need to pay a employee out of your share. If the partner wants to make money he should be aware that if the business slows down because YOU can't do everything, then he should be willing to help pay for you hiring someone. A partner should not set on there .... and do nothing and expect the business to grow. I feel for you but you need to talk to this partner and teach him how a business works. This is just my opinion. GOOD LUCK

 

[wyojoe]

I got into a squabble with the CSR and I still got my order in two days; as I have the last 3 orders. Personally, I had no problems with orders being taken during set business hours or putting a restriction on how many orders go through a day. Popular juice vendors do it all the time and people just deal with it or go elsewhere. This should be no different. I can't force a local business to open at 2 am because I'm awake and want to shop. I'd rather have timely shipments than round the clock shopping. JMO.

I would think that this business in a on line business and as far as I know the internet is never closed. I use a number or vendors and I can order anytime I want. You should be able to order anytime. So what if they get backed up that means they are do a good business, you just fill the orders first come first serve and keep track of the orders. And yes you are right, about going elsewhere and I think alot of his customers are do just that, and that is a shame. That is not good business practice if you want your business to grow. That's my opinion.

 

[2tone]

Glad to see you on the thread again Andrew. Just keep everyone updated on your situation and I'm sure most will understand.

 

[WyldRice]

Tony, it's not you..

Wow all I said was a friend who was new to vaping didnt receive any tips but he really could of used them as to he is new. I even said it was no biggie and even mailed him out a couple from me...

It may be the straw that broke the camels back- but this has been a problem for a while, as I see it.
I managed restaurants for 2 decades- Sounds like this "partner" is a problem. Buy him out and hire a real employee, or you'll never be happy. Customers, service, products, and your wallet should not suffer because of him.

I promised Andy I was going to order another tank, because of his FAST shipping and GREAT PRODUCTS on my first orders!
I did order a metallic tip, and loved that he sent a few extras, but it wasn't needed to make me happy ...What was needed was Him to be open...
So I have ordered twice from other vendors because of "Site Down" problems with CCV
That's 2 boxes of sc cartos, 1 chrome tank, and 4 boxes of dc cartos= NO SALE for CCV!
If I can't order form Andy when the wife hands me the CC, I have to go elsewhere. Being on budget, I have a limited access on funds- and times I can use them. Working nights makes me do most my business at night.

I don't mean to sound demeaning, but are you Upset about "upset customers" Andy?
Does it seem unreasonable that we want you open, the right product sent, and responses to questions?

Say we stop at a GAS station in the middle of the night- Time to fill up, and drain the weasel!
It looks open, says 24HRs, but the pumps aren't working...
You see someone inside, but the door is locked- guy looks like he's stocking the freezers, piles and boxes everywhere, he looks really busy and exhausted!
You yell through the glass "R U Open?" he looks, you yell/ask if he can turn on the pumps?
NO Response... he goes back to stocking.
You pound on the door, and yell "is there is a bathroom?"
No Response, and you have to go really bad now...
When do you start getting angry?

See- the internet is open 24 hours too...
But people are used to ordering and waiting... sometimes weeks!
You are concerned about shipping times, but if it's your last step, it should be your last thing to worry about!
Get customers, get employees, get paid more! You'll be a lot happier, and so will the Vapors!

 

[cmdryker]

********TO ALL OUR VALUED CUSTOMERS**********

For all future emails please send to ccvaping@htc.net. This is the only email we will

be responding to, all other email address have been disabled and closed.

***PLEASE NOTE*** OUr perferred way of communication is to please go to our "CONTACT US

"page and create a ticket. This goes directly to customer service and will usually be

responded to within 24 hrs. PLEASE remember to put your Order # in the subject window to

better assist you. You can also create a ticket on your account page by the "ADD REQUEST"

button. Our NEW and ONLY phone # is : 314-499-3424.

We have made these impotant changes to not only better assist our customers but to

simplify things to make it easier to respond with faster service. Our online store hours

are as follows ..........""24/7"" ....DAY/NIGHT.....365 DAYS A YEAR.

We hope that these changes along with moving into our new location with more space,our

customers will begin to see and reep the benefits in every way. We at C.C.V. want to

thank you for your dedicated loyalty over the time we've been in buisness and hope we can

continue to give you the great prices and service you've all known and grown to

appreciate. Thank you from the C.C.V. team.

Andrew / Owner,Operator
Jeremy / CSM

 

[2tone]

AMEN..............

 

[ToweKnee]

Sorry wasnt sure if anyone making remarks about the tips were directed at me since I was the one that brought it up. Ive always said Andrew is my go to guy for cartos and stuff. Since I started vaping he has my business from day one. Was just making a point that a new person to vaping might see that deal and tips are what seals that for them. Thats all. One thing I know is that business and friendship/family doesnt mix. Someone always seems to take advantage of the situation. Hope you can bounce the dead weight A !

 

[WyldRice]

********TO ALL OUR VALUED CUSTOMERS**********
For all future emails please send to ccvaping@htc.net. This is the only email we will
be responding to, all other email address have been disabled and closed.
Our online store hours are as follows ..........""24/7"" ....DAY/NIGHT.....365 DAYS A YEAR.

Awesome!
Now I can feel confident sending business your way again!
Thank You again, and I look forward to many more orders!
(As I am sure many others are also!)
Hope all goes better- and this was just growing pains... God Bless!