Official ProVari Radius Thread - Part 2
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Hey, toast is VERY important!! Yes it is! Why, it's almost as much fun to discuss as the Xtar VP2 Charger. Almost..........
One can not discuss toasters without discussing the raw material, bread.
Well into the 70s bread was made with lard, this bread makes excellent toast. Then the low fat rage started and lard was out. No more really top notch toast.
Well, toasters are actually pretty similar to atty's --- it's about even heating of the nichrome/nicrome? coils and the wattage of the "device/toaster".
Warning: the toaster device only works with non liquids, like bread, frozen waffles, toaster pops and bagels.
You're right about that. I tore my toaster apart to use the nichrome/kanthal in it. I needed it to make a little custom trivet to put inside a kiln, didn't want to wait for an order. Since then, I've only used a toaster oven. I rarely turn on my regular oven.
I have always hated the fact that Provape DOES NOT OFFER PHONE SUPPORT, They are like little girls hiding behind a sign that sais "talk to the hand". Even though I love their products, their customer relations stance is frankly appalling in my eyes. Talk to the hand! We'll get to you when we have timeYep, I agree! That is the one thing with Provape that Sucks!!! I've been on the merry go round with CS. I could not for the life of me see how they could understand so wrongly, what I was asking. Geeesh!!!and Grrrrrr!!!!!
How can you claim the Best Customer Service in the Industry, and not respect your Customers enough to talk to them whatsoever?
Pro-Smoker got a bad rep. for the very same reason. They are no longer around to make mod's. Hint-Hint!!!
Hello!!!
Knife
Buuut they answer emails promptly.I have always hated the fact that Provape DOES NOT OFFER PHONE SUPPORT, They are like little girls hiding behind a sign that sais "talk to the hand". Even though I love their products, their customer relations stance is frankly appalling in my eyes. Talk to the hand! We'll get to you when we have time
Seriously tho I get exactly what you're saying.
Note 5!!!
They do answer emails, not always immediately, but in a timely fashion none the lessBuuut they answer emails promptly.
Seriously tho I get exactly what you're saying.
Note 5!!!
Sometimes things can get mistaken through the written word, or misunderstood, and so time between contact gets stretched out, trying to explain a particular scenario or problem. I totally understand why they do things the way they do, it is the most economical way to utilize their human resources to maximize their effectiveness. I just don't think they realize the effect it has on their consumers user experience and overall comfort level when dealing with the ticket system. The ticket system is an impersonal and somewhat cold interface in dealing with a trusted vendor. There are much more humanly warm feeling ways of dealing with a customer base...I feel you but so many vendors only use the ticket system. When I find one that not only has a contact # but an actual human who answers the phone I go into shock.They do answer emails, not always immediately, but in a timely fashion none the less
Note 5!!!
True that! But why not just go that extra mile and shine all the more brightly? They offer exceptional devices, and exceptional customer service if you jump through the hoops to get it. Maybe I'm old school, but why not have exceptional contact and interaction as well? What's the cost of a phone call with an interpersonal contact? This is probably one of ProVapes biggest shortcomings, and hardly anyone voices any opinion on it. I only say these things because I care, If it didn't matter to me I wouldn't even be here.
Yep, I agree! That is the one thing with Provape that Sucks!!! I've been on the merry go round with CS. I could not for the life of me see how they could understand so wrongly, what I was asking. Geeesh!!!and Grrrrrr!!!!!
How can you claim the Best Customer Service in the Industry, and not respect your Customers enough to talk to them whatsoever?
Pro-Smoker got a bad rep. for the very same reason. They are no longer around to make mod's. Hint-Hint!!!
Hello!!!
Knife
I have always hated the fact that Provape DOES NOT OFFER PHONE SUPPORT, They are like little girls hiding behind a sign that sais "talk to the hand". Even though I love their products, their customer relations stance is frankly appalling in my eyes. Talk to the hand! We'll get to you when we have time
They do answer emails, not always immediately, but in a timely fashion none the less
All of you complaining about the lack of phone support should open a ticket with Provape.
But in all reality, have any of you stopped to think about the amount of staff needed to support even a DECENT call center?
I once worked at a Home Depot, in the Call Center...and for just that ONE location, we had 12 people...TWELVE! And we weren't a flagship store, or a main hub for the call center. Each store had its own!
Imagine, every ticket opened with Provape CS was a phone call instead...simply because it COULD be.
It would take at LEAST 20-30 phone operators to handle the workload.
But Provape probably doesn't want to get to that point.
ENAUD said it up there, in bold. And that's a true statement. I think Provape puts their focus where it counts...on their product.
Their "half of one percent" (is that right?)figure is based on their own calculations, but even if it's 50% accurate, they don't need to have anything more than their ticket system.
Have any of you received less-than-satisfactory service or resolution for any issue you've ever had with a Provape product?
I highly doubt it. Otherwise you'd wouldn't be hanging out in Provape's forum so often.
Not trying to stand on a soap box here, or start a battle, war, or argument...but c'mon people...
Think about every positive experience you've had with Provape CS...think about all the good things they do, services, extras, freebies and other things they do...which go beyond the majority of the rest of the industry. How many returns, repairs, replacements have they done, no questions asked? How many times have you been told there'd be no charge for something you KNEW would cost you some cash?
Then ask yourself if all of that is worth trading, just so some not-so-good experience in the past, could have been a little more smooth with the aid of a phone call. Would it be worth it? Can you imagine the workload they'd be under with all the people abusing the phone system?
Their CS is the best in the industry because they focus on their product so intensely, that they hardly need a CS presence at all. And what few issues arise, are handled post-haste.
Rant over.
P.S. I'm not knocking any of you for having a voice or opinion on the matter.
Just trying to challenge you to focus on the good experiences you've had with the company, and realize that they do what they do because that's what makes them who they are.
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ProVape's CS is excellent, their people are great and I love them. While their CS is amongst the best in the industry, it isn't, "THE best." Ever deal with House Of Hybrids or Johnson Creek? Those two run neck and neck for first with Johnson Creek winning in a photo finish. IMHO...All of you complaining about the lack of phone support should open a ticket with Provape.
But in all reality, have any of you stopped to think about the amount of staff needed to support even a DECENT call center?
I once worked at a Home Depot, in the Call Center...and for just that ONE location, we had 12 people...TWELVE! And we weren't a flagship store, or a main hub for the call center. Each store had its own!
Imagine, every ticket opened with Provape CS was a phone call instead...simply because it COULD be.
It would take at LEAST 20-30 phone operators to handle the workload.
But Provape probably doesn't want to get to that point.
ENAUD said it up there, in bold. And that's a true statement. I think Provape puts their focus where it counts...on their product.
Their "half of one percent" (is that right?)figure is based on their own calculations, but even if it's 50% accurate, they don't need to have anything more than their ticket system.
Have any of you received less-than-satisfactory service or resolution for any issue you've ever had with a Provape product?
I highly doubt it. Otherwise you'd wouldn't be hanging out in Provape's forum so often.
Not trying to stand on a soap box here, or start a battle, war, or argument...but c'mon people...
Think about every positive experience you've had with Provape CS...think about all the good things they do, services, extras, freebies and other things they do...which go beyond the majority of the rest of the industry. How many returns, repairs, replacements have they done, no questions asked? How many times have you been told there'd be no charge for something you KNEW would cost you some cash?
Then ask yourself if all of that is worth trading, just so some not-so-good experience in the past, could have been a little more smooth with the aid of a phone call. Would it be worth it? Can you imagine the workload they'd be under with all the people abusing the phone system?
Their CS is the best in the industry because they focus on their product so intensely, that they hardly need a CS presence at all. And what few issues arise, are handled post-haste.
Rant over.
As far as criticizing ProVape, we're like a family. Sort of like, my Sisters and I can talk smack about our Parents with each other, but if an outsider does, we'll kick their
!Btw, ProVape is great for, and has a history of listening to their customers.
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Well HB I said my issue thru the ticket system was finally resolved. How? I GAVE UP!!! Grrrrrr!
I had one 2.5 that would warn you when the bat was low. Slowly blinking. It would blink faster before shutting down. (It was my first on, and I really appreciated the early warning.
The second one would shut off without warning, and then start blinking. Somehow, CS could not understand the difference. Sure seemed like a difference to me!
I never did get an answer other than "Yes, it blinks when it shuts off. Well Duh, I already KNEW THAT. Now why the difference? I quite using it for just that reason. Left me high and dry too many times.
Seems that reading comprehension is non existent at times! Grrrrrr!!! Their response was just short of Crickets chirping. --- --- ---
Knife
I had one 2.5 that would warn you when the bat was low. Slowly blinking. It would blink faster before shutting down. (It was my first on, and I really appreciated the early warning.
The second one would shut off without warning, and then start blinking. Somehow, CS could not understand the difference. Sure seemed like a difference to me!
I never did get an answer other than "Yes, it blinks when it shuts off. Well Duh, I already KNEW THAT. Now why the difference? I quite using it for just that reason. Left me high and dry too many times.
Seems that reading comprehension is non existent at times! Grrrrrr!!! Their response was just short of Crickets chirping. --- --- ---
Knife
Because it's become common that as soon as someone voices their opinion, others can't wait to jump on them like they've said something that's not true & want you to know how great ProVape is & the ticket system should be more than enough for you.
For as much as they charge for ProVaris, they should have phone support.
YEA I SAID IT!
Well HB I said my issue thru the ticket system was finally resolved. How? I GAVE UP!!! Grrrrrr!
I had one 2.5 that would warn you when the bat was low. Slowly blinking. It would blink faster before shutting down. (It was my first on, and I really appreciated the early warning.
The second one would shut off without warning, and then start blinking. Somehow, CS could not understand the difference. Sure seemed like a difference to me!
I never did get an answer other than "Yes, it blinks when it shuts off. Well Duh, I already KNEW THAT. Now why the difference? I quite using it for just that reason. Left me high and dry too many times.
Seems that reading comprehension is non existent at times! Grrrrrr!!! Their response was just short of Crickets chirping. --- --- ---
Knife
Do you perchance have one set to LO (for light on) and the other set to OFF? If so, the blinking light scene would be different. As I often have my 2.5's set OFF, I don't get blink until right about the battery has reached cut off point. When they are set to LO, I get a few minutes more vaping time.
Here's an old trick this reminds me of. Lower the voltage a hair, then remove the battery and reinsert it. Light often stops blinking and you can use device a bit more. (edited to correct sequence--duh error) I read today from a battery guru that you can get more use out of that battery by letting it sit for a bit as the voltage can go up a bit once it rests. Good to know in a pinch -- and it is quite possible I've had this occur, without fully realizing it.
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It works for Dell!!!All of you complaining about the lack of phone support should open a ticket with Provape.
But in all reality, have any of you stopped to think about the amount of staff needed to support even a DECENT call center?
I once worked at a Home Depot, in the Call Center...and for just that ONE location, we had 12 people...TWELVE! And we weren't a flagship store, or a main hub for the call center. Each store had its own!
Imagine, every ticket opened with Provape CS was a phone call instead...simply because it COULD be.
It would take at LEAST 20-30 phone operators to handle the workload.
But Provape probably doesn't want to get to that point.
ENAUD said it up there, in bold. And that's a true statement. I think Provape puts their focus where it counts...on their product.
Their "half of one percent" (is that right?)figure is based on their own calculations, but even if it's 50% accurate, they don't need to have anything more than their ticket system.
Have any of you received less-than-satisfactory service or resolution for any issue you've ever had with a Provape product?
I highly doubt it. Otherwise you'd wouldn't be hanging out in Provape's forum so often.
Not trying to stand on a soap box here, or start a battle, war, or argument...but c'mon people...
Think about every positive experience you've had with Provape CS...think about all the good things they do, services, extras, freebies and other things they do...which go beyond the majority of the rest of the industry. How many returns, repairs, replacements have they done, no questions asked? How many times have you been told there'd be no charge for something you KNEW would cost you some cash?
Then ask yourself if all of that is worth trading, just so some not-so-good experience in the past, could have been a little more smooth with the aid of a phone call. Would it be worth it? Can you imagine the workload they'd be under with all the people abusing the phone system?
Their CS is the best in the industry because they focus on their product so intensely, that they hardly need a CS presence at all. And what few issues arise, are handled post-haste.
Rant over.
P.S. I'm not knocking any of you for having a voice or opinion on the matter.
Just trying to challenge you to focus on the good experiences you've had with the company, and realize that they do what they do because that's what makes them who they are.
Come On ProVape... You Can Do This!
My V2.5 will give a warning if... Lo is On, and not give a warning if Lo is Off.Well HB I said my issue thru the ticket system was finally resolved. How? I GAVE UP!!! Grrrrrr!
I had one 2.5 that would warn you when the bat was low. Slowly blinking. It would blink faster before shutting down. (It was my first on, and I really appreciated the early warning.
The second one would shut off without warning, and then start blinking. Somehow, CS could not understand the difference. Sure seemed like a difference to me!
I never did get an answer other than "Yes, it blinks when it shuts off. Well Duh, I already KNEW THAT. Now why the difference? I quite using it for just that reason. Left me high and dry too many times.
Seems that reading comprehension is non existent at times! Grrrrrr!!! Their response was just short of Crickets chirping. --- --- ---
Knife
EDIT: Tea has beaten me... Congrats Tea!!!
I am firmly convinced that landfill mining will become a growth industry in the future, and that we will be reviled for having used a resource as valuable as petroleum for fuel.
ProVape's CS is excellent, their people are great and I love them. While their CS is amongst the best in the industry, it isn't, "THE best." Ever deal with House Of Hybrids or Johnson Creek? Those two run neck and neck for first with Johnson Creek winning in a photo finish. IMHO...
As far as criticizing ProVape, we're like a family. Sort of like, my Sisters and I can talk smack about our Parents with each other, but if an outsider does, we'll kick their
Btw, ProVape is great for, and has a history of listening to their customers.
Zen's House of Hybrids provides the best support I've seen in this business and maybe the best ever.
I remember in the 70's the bread took up 4 feet of aisle space at the supermarket and your choice was white or wheat in two brands. Now bread takes up a full aisle at a supermarket and the choices make your head spin.One can not discuss toasters without discussing the raw material, bread.
Well into the 70s bread was made with lard, this bread makes excellent toast. Then the low fat rage started and lard was out. No more really top notch toast.
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