OK Soo ????
- Thread starter shawnp1
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My only suggestion would be a better warranty period. 14 days is a little short in my opinion, specifically with regards to the 601 and 701.
Two thumbs up, Shawn! I ordered 4 bottles of the 50ml and one 10ml on Friday EVENING and it was in my mailbox today. Unreal! 
I am very pleased with your service and love the Camel!!!
I am very pleased with your service and love the Camel!!!
I think your customer service is great. Usps's service sucks but what are we to do? That is not your fault and you use them in order to help us save money. Which we all appreciate!!
ok, I am going to go with a bit of the critical tough love approach here.
You were my first and you'll always be my first go to. So, you have my business and you'll keep getting it. Why? Because of all of the reasons mentioned in this thread. You are have a nice variety of good devices. You ship quickly. I have never had a problem with anything I have gotten from you (can't say that about others), so I can't remark on your customer service handling but I have no reason to believe that it's not top notch. You have a great reputation and that's what took me to you in the first place.
So don't change that. Remain responsive on the forums and you will see a steady business from people here and people that check in here. But, if you want more than that... if you want to grow beyond that... you are going to have to work on your "branding" and "marketing" and "image".
You don't need to go as far as to get litecig branded equipment - it would raise your costs and, frankly, unless you're going into brick & mortar retail outlets I don't see the reason for that. If the site is strong that should work to inspire that initial confidence and, once people get into the e-cig culture, branded equipment isn't as important (at least not yet, maybe a few years down the road when these things grow up).
But what you need to do is work on your online presence. That's where your customers are. You already seem to excel at what most folks struggle with - building a loyal consumer base and having conversations with them in places like this. Your weakness is your website. I've pointed folks there but all of them have gone on to purchase from another company (not sure I should mention who in this forum - still new & a bit unsure of the forums rules & conventions) because their site looks smart and professional and inspires confidence. I know you're working on it and that you just did a redesign that you're proud of (so I'm really sorry that I'm pissing in your cereal bowl here)... but it needs work. Like, I'd ditch the black and gold because they're "heavy" colors and that goes against your name, you want whites and silvers. And get away from the coca-cola font which does a good job of conveying the small homegrown business but not in the way you want to convey that. Oh, and fix the .com to redirect to the .net. Things like that will help you a ton which, in turn, would help me.
You have my business and will continue to have it as long as things stay as they are. But, what I want is to be able to brag about these things and then point to a supplier that I trust and that my friends will trust right from the get go. Right now that's difficult because the sad fact is that first impressions matter. A lot. And most folks (not just my friends) won't take the time to dig into forums and learn about who is a good supplier and who just looks pretty. And, frankly, I'd rather my folks buy from you because, well, all the reasons listed in this thread.
(I hope you take what I wrote in the spirit I meant it. I only took the time to say it because I really do appreciate you & LiteCig. You are the person I direct people to and I do that for a reason. You're awesome.)
You were my first and you'll always be my first go to. So, you have my business and you'll keep getting it. Why? Because of all of the reasons mentioned in this thread. You are have a nice variety of good devices. You ship quickly. I have never had a problem with anything I have gotten from you (can't say that about others), so I can't remark on your customer service handling but I have no reason to believe that it's not top notch. You have a great reputation and that's what took me to you in the first place.
So don't change that. Remain responsive on the forums and you will see a steady business from people here and people that check in here. But, if you want more than that... if you want to grow beyond that... you are going to have to work on your "branding" and "marketing" and "image".
You don't need to go as far as to get litecig branded equipment - it would raise your costs and, frankly, unless you're going into brick & mortar retail outlets I don't see the reason for that. If the site is strong that should work to inspire that initial confidence and, once people get into the e-cig culture, branded equipment isn't as important (at least not yet, maybe a few years down the road when these things grow up).
But what you need to do is work on your online presence. That's where your customers are. You already seem to excel at what most folks struggle with - building a loyal consumer base and having conversations with them in places like this. Your weakness is your website. I've pointed folks there but all of them have gone on to purchase from another company (not sure I should mention who in this forum - still new & a bit unsure of the forums rules & conventions) because their site looks smart and professional and inspires confidence. I know you're working on it and that you just did a redesign that you're proud of (so I'm really sorry that I'm pissing in your cereal bowl here)... but it needs work. Like, I'd ditch the black and gold because they're "heavy" colors and that goes against your name, you want whites and silvers. And get away from the coca-cola font which does a good job of conveying the small homegrown business but not in the way you want to convey that. Oh, and fix the .com to redirect to the .net. Things like that will help you a ton which, in turn, would help me.
You have my business and will continue to have it as long as things stay as they are. But, what I want is to be able to brag about these things and then point to a supplier that I trust and that my friends will trust right from the get go. Right now that's difficult because the sad fact is that first impressions matter. A lot. And most folks (not just my friends) won't take the time to dig into forums and learn about who is a good supplier and who just looks pretty. And, frankly, I'd rather my folks buy from you because, well, all the reasons listed in this thread.
(I hope you take what I wrote in the spirit I meant it. I only took the time to say it because I really do appreciate you & LiteCig. You are the person I direct people to and I do that for a reason. You're awesome.
)
no offense takin. it would only take a matter of minutes to make the site white an silver eetc... as for the redirect it will be fuctional; again here shortly. hmm 5000 more business card will be here thursday with the address on them. as for the banners design i will tinker with it tonight. if u are good with photoshop and would like to make me new banners i would gladly trade product for a cool looking banners.
did a little touch up to the site. still if anyone interested in making me a banner let me know. i wouldbe glad to trade for a new one for the different look,
Oh, you can keep the .net as a primary (so no big deal on the business cards). It's just folks are lazy and think in terms of .com. Since you have the .com it only makes sense to make it redirect to the .net in case people forget and go there first (or, like me, have the .com come up first when the browser fills in the address). It's simple to do with a little htaccess file. I don't think I've posted enough to link to things, but a google for htaccess redirect will help you out.
Also, you have a pm from me on the logo bit
Also, you have a pm from me on the logo bit
there are prefilled mint carts for the vx2 they are just called menthol on the website
Well you all know i ship almost every order the same day as long as its placed and paid for by 2pm. other then the usps tracking which is out of my hands blame usps
use Signature Confirmation, usps never looses one of these packages, ever.
sure i can do that but i dont think alot of people would like to have everything signed for
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