Any idea of what makes some eliquid go green Pillbox?
http://www.e-cigarette-forum.com/fo...on/5076-generic-juice-also-turning-green.html
http://www.e-cigarette-forum.com/fo...on/5076-generic-juice-also-turning-green.html
Patti - I'm sorry. I didn't really mean to be rash in my statement. I suppose it is hard to know the situation between you and the customer, Ripley.
I did found this on the TW site however and hopefully this was followed:
Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.
I believe if Ripley was given this option, they really have no right to complain...it just didn't seem that the above occured.
Foxy
I take onboard some of the concerns raised here and agree the situation isnt ideal, however what I feel some customers are forgetting is that we have just had two weeks of broken shipping and deliveries over the xmas and new year period.
I>E A USA customer places an order on 19th this cannot be packed and shipped till Monday 22nd, royal mail collect. But nothing is then actioned till the 29th. It arrives in the states on the 31st, then another break and the postal services there same as here have a backlog. Still not delivered on the 7th.
This does not mean it wasnt shipped ASAP from here, it was.
Regarding stock in America, Patti holds virtually all the 30ml bottles listed, but only super kits, a customer might buy two 30ml fluids she has in stock and an atomiser she hasnt, so I ship from here.
As from next week she will have all kits, cartridges, atomisers, chargers, cases etc in Florida. I will then remove all the 20mls and the 30mls she doesnt have and she can action every order within 24 hours.
One last point, the reason I gave the green light to open the USA site was in fact not solely for USA customers, but it was because i had been instructed to remove fluids from my UK site.
I opened the DOT COM site as a fully stocked site so British and European customers could still get their supplies.
Suggestions that I am taking money but have no stock to ship are a nonsense. I never list anything I dont hold in stock and remove goods as stock runs out and i am awaiting orders.
I was also in China over the Xmas break making sure the fluids were produced in correct and safe packaging, are other sellers doing this??
I have no idea?
Do I charge too much??
I believe not...
At least I know my fluid is clean and have seen where it is produced...
The only other seller I know that can claim this is Johnstons creek who for what its worth I believe has a great product and serves the e.cig community with integrity.
12 year old Oban comes from the same place as 3 year old Crown Royal. I haven't tried TW, so I'm not saying is IS good enough to be worth the difference, but saying it comes from the same place is a pretty shallow reason to reject the idea.
you are the first i'm reading not beeing happy with pillbox juice...
is it really the juice or all the other things that made you unhappy?
WOW!!
That is not even close to the way I thought you would handle this. I honestly thought that when you responded you would graciously just make this go away. Your company is doing so well that you can afford to make a trip to China and you cant fix a 60 dollar disgrunted customer? Did you actually state that you opened the US site prematurely to service your UK customers? That is not the way to start service here.
He has been under a hell of a lot of Pressure and Stress this last six weeks or so although he himself would not use that as any excuse.
I do not like to see an honest man being defamed because of one customer's grievances. So cut him some slack.
If you don't like it then nobody is forcing you to buy it.
Also can you make me up a list of all the US Supplier's who have actually taken the time, effort and expense to actually have been to China to See what they are selling you and also has all the ingredients and amounts actually written on their bottles with with Childproof Lids and who correctly name it Liquid and not Juice ?
If you had read the beginning of this thread you would notice that I was not defaming anyone. I was "cutting him some slack" I was simply very surprised to hear a public response so brazen. I have been a self employed contractor for 27 years. And I got some news for you. The U.S. economy aint so good right now. I have gotten two new customers in the last 6 months. If it were not for my repeat past customer's I would be smoking corn silk instead of E-liquid. Some of those customers were not easy to deal with. Pleasing them sometimes cost me some money. But they call me back and they tell other's how they were treated. Especially when things go a bit wrong. It is how you handle the problems that make you a hero. Even when you believe they are not your problem. Sorry that is not how I would have handled this.....
Leaford, i disagree with you. Now, given that most liquid that comes out of china (imo) tastes pretty much similar to other liquid that comes out of china, and jasons liquid comes from china, how can you justify spending $10 more for what amounts to the same product?