Ordering error

[Bluzeman]

Hi there. I initially made a post on the review forum, and someone mentioned your subform here which I had not even though of. I'll copy/paste the original post here.

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I just tried to place an order with them. At check out, it told me my card was not accepted due to an address mismatch. Yet the 98 dollars was taken out of my account.

There does not seem to be any phone number to call them (or if there is, I didn't see it). I know that they are a legit business from the reviews I have read, so I am posting here simply to let one of their reps know so they can contact me. Please send me a PM so we can resolve this matter.

Thank you.
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OK, first of all, I think it was my banks fault, as I have recently moved. However, I had something similar happen awhile back, and my bank will wait a week or longer before crediting my account for the money.

So I guess what I'm asking is, can we "fix" the original order? I have sent my phone number through your website, so please give me a call as soon as you can so we can get it worked out.

Again, I am not posting to "blame" notcigs or anything, just need to figure out what to do.

 

[Bluzeman]

Just a follow-up. I have contacted my bank and they have "temporarily" replaced the amount of the order to my account. So I guess I just need to get the order that didn't go through canceled, then I can place another order.

I'm really looking forward to the Infinity, it sounds like a really nice piece of gear!

 

[Ruppy]

I think Mike can manually process the card. Send him a email at sales[at]notcigs.com ( replace[at] with @)

 

[Bluzeman]

Oh, I'm sure he will. I have sent a message via their website with my contact info.

Again, I have hard very good things about Mike, and only made these posts so that I can be sure I've tried every avenue of contact. I'm sure it will be resolved.

 

[5cardstud]

Blueman It was an issue from when Mike changed the web software. Go into your account and re-fillout your address and particularly the the country part, make sure it's correct.

 

[BuzzKill]

When there is a CC error the $$ is NOT taken from the account BUT it takes a day or so to clear , also on weekends it takes longer for our CC processor to clear these Declined transactions .

BTW it was an address error on the owners part , they recently moved

 

[Bluzeman]

Yeah, I'll just have to wait a week to re order then. Seriously, my bank will hold on to it now for 5-7 business days. I've had it happen before. That's why I was hoping it could be resubmitted with the proper address.

No fault of yours, I just have a crappy bank. I'll re order it when the hold gets taken off.

 

[BuzzKill]

In the future you know you can come here or leave a message Via the web site now .

 

[Bluzeman]

Just thought I'd post an update. Mike has done all he can to help in this fiasco, even doing a conference call with me to my bank. My bank however, still sucks.(I think I mentioned that in another post). So I guess I won't be the proud owner of a new Infinity for a little while yet. Thanks for your help Mike, I'll order one as soon as they get things squared away.

On a side note, the Dripper that I saw on the site, is that compatible with the Infinity, or is it for the Buzz? If it works with the infinity, I think I'll add one to my order.

 

[BuzzKill]

It will work with either one , it might be a tad large on the Infinity ??? I have not tried it on one yet .

 

[Bluzeman]

That's cool. I don't care too much about how it looks. It seems like it would be great as far as function though.