Placed order, website froze, got charged

[DanJiblets]

I must have the absolute worst luck ever. I just placed an order with fasttech. I hit the place order button and it froze then brought up an error screen. I immediately back out and made sure I didn't get charged. I did get charged, but I didn't get an order confirmation/number/email. When I go to my account there out does not show the order, in fact all the items are still in my cart. I emailed them but is there anything else I can do? It's going to be hard to sit back and hope for a response knowing I was charged for something that didn't really process.

 

[yuseffuhler]

I must have the absolute worst luck ever. I just placed an order with fasttech. I hit the place order button and it froze then brought up an error screen. I immediately back out and made sure I didn't get charged. I did get charged, but I didn't get an order confirmation/number/email. When I go to my account there out does not show the order, in fact all the items are still in my cart. I emailed them but is there anything else I can do? It's going to be hard to sit back and hope for a response knowing I was charged for something that didn't really process.

Did you use a credit card? You could cancel or refute the charge.

 

[TheDaughterOfTyr]

Wait and see what their customer service can do for you first. If you have issues from there then call your credit card company and explain the situation. Good luck!

 

[DanJiblets]

Did you use a credit card? You could cancel or refute the charge.

I called my bank. I have to waitup to 5 days for them to get back to me, then If they can't resolve the issue I call my bank back. Ugghhh how frustrating. Have had 2 incidents in one week!

 

[Ou2mame]

Ft is a good company they will probably give you a coupon code to use for the value of your purchase.

 

[DanJiblets]

Wait and see what their customer service can do for you first. If you have issues from there then call your credit card company and explain the situation. Good luck!

Would the bank work with me if fasttech tells me I'm sol? I wouldn't be so frustrated but I literally filed a claim last week for fraudulent charges!

 

[DanJiblets]

Ft is a good company they will probably give you a coupon code to use for the value of your purchase.

I guess I'm mostly worried because the main issue, I have no proof of purchase! Unless they can find my charge for $52.08 leading nowhere. I did screenshot the cart in a second email showing the exact amount they had charged me for.

 

[Ou2mame]

They can see in their records where the money came from.

 

[WillyZee]

give FT a chance to get back to you ... they are not likely going to tell you are sol.

 

[DanJiblets]

They can see in their records where the money came from.

Thanks, this and beer have calmed my nerves slightly.

 

[DanJiblets]

give FT a chance to get back to you ... they are not likely going to tell you are sol.

I'm just thinking worse case scenario. Thanks everyone I'll give it a few days and see what they say.

 

[beckdg]

Good luck, Dan.

Tapatyped

 

[Ou2mame]

Lol ft is actually a very good company. I wouldn't worry about it. I've had issues that they resolved immediately. They just have to look up the amount you paid and see that you have no order history and then make you a special coupon code worth what you paid so you can reorder, or just make the order is ontheir end if you told them what it was that you ordered.

 

[WillyZee]

In my experience ... they are pretty good with customer service.

 

[DanJiblets]

Lol ft is actually a very good company. I wouldn't worry about it. I've had issues that they resolved immediately. They just have to look up the amount you paid and see that you have no order history and then make you a special coupon code worth what you paid so you can reorder, or just make the order is ontheir end if you told them what it was that you ordered.

Well I do have an order history, but they're both all processed and done. You guys are probably right, they have to see a transaction that doesn't link to anything.

 

[Ou2mame]

No I mean that corresponds to the amount you just paid them. They have record of the money cause they paid a transfer fee to get it lol

 

[DanJiblets]

No I mean that corresponds to the amount you just paid them. They have record of the money cause they paid a transfer fee to get it lol

Oh lol, sorry to sound like a dope. Thanks for the insight.

 

[Dom]

I must have the absolute worst luck ever. I just placed an order with Fasttech. I hit the place order button and it froze then brought up an error screen. I immediately back out and made sure I didn't get charged. I did get charged, but I didn't get an order confirmation/number/email. When I go to my account there out does not show the order, in fact all the items are still in my cart. I emailed them but is there anything else I can do? It's going to be hard to sit back and hope for a response knowing I was charged for something that didn't really process.

Did you order juice? if so please give reviews when you get it. man that s cheap.

 

[DanJiblets]

Did you order juice? if so please give reviews when you get it. man that s cheap.

No I have juice for months lol. Drip tips, cotton, kanthal, glass replacements, coils, rba head.

 

[Spiffie]

You can login to your banks account and Screenshot the credit card payments reference number for that charge and attach it in your email to FT and wait around 4-5days for them to reply.

The last time I contacted FT it tooks 5-6days for them to reply to my email..