Problem With My order

[gaijinman]

My order was never fully fulfilled by Vapor4Life. Basically, I ordered this on August 15th:
1 of : VAPOR KING-ULTIMATE ULTIMATUM MANUAL KIT [PCC Color:Black][Carrying Case Color:Black][Battery Color:Black]
$89.50 Shipped 1 of : Leaford Lanyard
$15.95 Shipped 4 of : Vapor King VG Leaford's Sampler Cartomizers (Box of 5) - 36mg

I never received my USB Passthrough or USB Battery Charger with my order. My order number is 75601 if anyone reading this works for Vapor4Life and can do anything about it.

Customer service has not been helpful, and has not replaced the missing items that I paid for. I placed my order on August 15th, and now it's 3 weeks later. Customer service said that they mailed my order and gave me a tracking number just today of LJ029407983US, but I checked on the US postal service's site and there is no record of that tracking number. Also, their customer service never leaves a name, so it's like I'm dealing with a ghost. I have already wrote numerous emails to the company. I called the number which customer service gave me 224-723-5340 and left a message on their answering machine.

I have even gone out of my way to send a message to Leaford on Youtube, so that he could recommend the correct person to contact about this, to which I received no reply.

I give up! It seems I will never get what I paid for. I will give them one more day to remedy the problem, and if it's not remedied, then I will advise my bank to put a stop payment on the order if that would be possible, since I paid with my Mastercard. If that is not possible, then I will have no choice but to look into taking further action. I think all of this could have been prevented if customer service would have just sent me the items that I paid for.

I don't like not receiving items that I paid for and dealing with a customer service rep by email that does not have any kind of email signature or name, and not having a way to contact any real person about the problem. The funny part is that after customer service said they would mail out the missing items the first time, I placed 2 other orders for some cartomizers, and I received all of those cartomizers, but still not the missing items from my first order.

I'm sorry Vapor4Life, but I'm switching to Vapor Nine. I liked your products, but I don't like not getting what I've paid for. What do you have to say about my problem? Will I get the items I paid for or not?

 

[neonrust]

Customer service said that they mailed my order and gave me a tracking number just TODAY of LJ029407983US, but I checked on the US postal service's site and there is no record of that tracking number.

Your tracking number will say "no record" until the post office scans it. I have no doubt that this will be solved by them and am very sorry to hear of your wait. Hope you get your goods soon.

 

[gaijinman]

Well on August 24th customer service claimed they would get it right out to me. And on August 31st, they said they would get it out to me again, so the Post Office should have scanned it by now, shouldn't they have?

 

[bpaulette]

Sorry to hear about your troubles. Really hope you get your missing items. Leaford would not be the guy to talk to here, Mark (dohsma on this forum) would be a good person to talk to. Very good guy, has always been extremely helpful when I've had order issues.

Also, are you sure that's a USPS tracking #? Usually their numbers are numeric only

 

[SnowDragon]

In any case, I hope it all works out for you Gaijinsan, please follow up on this and let us know how it all works out. Unfortunately mistakes do happen, it's what comes after that defines good customer service.

 

[gaijinman]

Also, are you sure that's a USPS tracking #? Usually their numbers are numeric only

Yeah, pretty sure that's a USPS tracking number.

 

[dohsma]

I sent you a PM... Thanks

 

[gaijinman]

I sent you a PM... Thanks

I have PMed you Mark. If you didn't receive my PM, then please let me know. I hope we can resolve this issue. Thanks.

 

[gaijinman]

Hi Guys,

Okay, there seems to be some action happening at this point, because a customer service director emailed me about the problem and left a signature with his first name at the end of the email, I feel like I'm dealing with a real person now, yay! Anyway, I've agreed to give them until Monday to resolve the problem and get me the missing items from my original order, or to refund me for those items if nothing is received by Monday. Not sure if this is Mark's magic, but I'm glad something is being done now and wheels are in motion. I should also say that I've placed a few other orders with Vapor4Life and received all of those within a few days with no problems, it is only for this one order (which was actually my first order ever placed with Vapor4Life on August 15th) that we're having a problem. I'd like to give Vapor4Life the benefit of the doubt, and I'm looking forward to resolving this problem. Thanks everyone for your comments and support. I'll continue to update the status of my situation here.

 

[bpaulette]

Not sure if this is Mark's magic

nodding

I wouldn't give up on V4L just yet. If you get through to the right people and give them a chance, they take good care of ya. Plus... that passthrough is just so awesome - I'd take a couple extra days wait over a refund anyday! But thats just me!

 

[gaijinman]

nodding

I wouldn't give up on V4L just yet. If you get through to the right people and give them a chance, they take good care of ya. Plus... that passthrough is just so awesome - I'd take a couple extra days wait over a refund anyday! But thats just me!

Well, I like the products, but I think I should be getting through to the right people the first time around.

 

[gaijinman]

Still, nothing has been received. I feel that I've given Vapor4Life every possible chance to make up for the problem. I don't believe my items were ever mailed out. I've advised Vapor4Life to go ahead and initiate a refund for the missing items. I bought a lot of cartomizers from Vapor4Life already, and I would have continued to give Vapor4Life my business had they been able to remedy the problem. However, due to their inability to replace the missing items, I've decided that I'll be switching to Vapor Nine, and never coming back to Vapor4Life. With Vapor Nine, they have online customer service and you can have an item that is shipped internationally sent via EMS which can be tracked every step of the way. Plus, their turbo carts are much better.

I'm sorry Vapor4Life, but you've had your chance. There is no way I'm going to support a vendor that sends me packages with missing items, and fails to replace them. It's been a full month since I placed my order and many emails and phone calls have been made by myself to your customer service in attempts to rectify the problem, and you couldn't do it. I'm dedicating the rest of my vaping life to not vape through Vapor4Life. There are better vendors out there, better hardware out there, and better juice out there. I cast off Vapor4Life, and move forward to richer thicker vapors from more trustworthy vendors.

 

[callofthevapor]

Sorry to hear about your problems gaijinman. I wonder though since your in Japan wouldn't it cheaper to order directly from China? It might not be feasible due to customs in Japan I'm just tossing it out.

 

[Adrenalynn]

>> Plus, their turbo carts are much better.

By "better" you mean "electrically and physically identical, from the same OEM coming from the same production-line", correct?

 

[Kimmy]

Plus, their turbo carts are much better.

No offense to vapornine, but they are exactly the same thing. I've tried his turbos, and they gave me nothing but problems. They are individually wrapped causing a vitamin smell/taste...plus..not many color options available and I believe they are more expensive.


Considering you placed an order with an American company, and your in Japan, I'm not surprised you haven't received it yet. Unfortunate geographical location is not grounds for bashing a supplier.

 

[gaijinman]

Considering you placed an order with an American company, and your in Japan, I'm not surprised you haven't received it yet. Unfortunate geographical location is not grounds for bashing a supplier.

First of all, let me say that I'm not bashing a supplier based on geographic grounds. I placed my initial order on August 15th. It arrived a few days later with a battery charger and USB passthrough missing. I then reported the problem to Vapor4Life and thought they would take care of it. I think I then placed 3 cartomizer orders (I ordered about 200 cartomizers) from them, and those all arrived within a few days, but still my pass through and battery charger had not arrived. I assumed they had not been mailed out, because every order I've ever placed with an American suppliers including my orders from Vapor4Life have never taken more than a week to arrive at the most.

Anyway, I've given Vapor4Life a month to take care of the problem, and they haven't. Furthermore, they gave me a bogus tracking number, and used other stall tactics. The customer service guy I dealt with by email never gave his name, I was dealing with a ghost.

I don't think I'm bashing Vapor4Life, but if you want to interpret it that way, you can. All I'm saying is that the items where not in the box when I received my first order. They said they would mail out the missing items, and they actually said they mailed out the missing items twice, and gave me a bogus tracking number. I placed orders for cartomizers from them which I received while my missing items were still not replaced. This is not a question of slow mail, this is a question of someone not doing his job and mailing my items on their customer service team for whatever reason, and that no one on their customer service team seems to be resolving my problem. Also, no one on their customer service team answers their phone, and they don't even have a phone number listed on their website. Also, when they send emails, there is no signature at the end of the email, you're dealing with a no-name that is unaccountable for it whether he or she resolves your issue or not.

I still have not received my money back nor the missing items, I requested a refund for the missing items 24 hours ago, and no reply. Basically, I'm giving up on Vapor4Life now, because the customer service sucks, and I blame management for not hiring a good customer service team, and therefore I blame the company as a whole. My guess is that they have a bunch of low paid guys in China handling their customer service, or it's outsourced to a team in India. Either way, if an issue comes up, they don't resolve it. I can't believe in a company that acts that way, and I question the morals of the way the conduct business as a result of it.

Vapor Nine may be the same stuff, or it may even be worse, but I don't care. I'll take my chances with a company that puts customer service first, holds their employees accountable for their actions, and resolves a problem when a problem occurs.

I don't feel that I need to explain every email I've exchanged with Vapor4Life here, but if you want to see the proof in the pudding, I'm quite happy to post it here. Anyway, yeah, I'm done with Vapor4Life, and probably I'll be bashing them from now on, but they did it to themselves by not putting my products in the box in the first place, and then not replacing them. They're the ones that turned me against them by choosing to treat a paying customer like a piece of icky stuff that you'd find hidden between the cracks of a public bathroom floor in a shady ghetto by messing up my order in the first place and then never mailing out a replacement, and by giving me terrible customer service by email, and not having a phone number I could call or live online help.

I will say that if Vapor4Life gets your order right the first time, then it's a good experience, but if they mess it up, then no one helps you!

I'm gonna send them another email right now to see what's going on with my refund.

 

[jtcaseyjr]

I will say that if Vapor4Life gets your order right the first time, then it's a good experience, but if they mess it up, then no one helps you!

I'm gonna send them another email right now to see what's going on with my refund.

I will say I"m sorry for what your going through. That said not everyone has had this experience with them. I have had missing stuff from my order, emailed them and it shipped out no problem.

You you also said that they have no phone number. If you ordered anything from them they send business cards that say "customer service" and have the phone number on them. I have never had to use it truthfully as they have resolved all my problems either via email or from the comment section n my next order.

I am not defending V4L or saying what happened to you isn't bad, because it is. All I am saying is at least for me and many others it's not their norm.

 

[chadley]

Please Give me a call on my cell phone. 815-496-0126 I will fix all of your issues!!