Problems with Fasttech...need help please
- Thread starter diabolique
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The New browser works fine, Someone emailed the Reps name to me that is here on our forum ,Hopefully he can help me.
In your original browser, adjust your compatibility settings and you should be able to get to the site.
This is the response I just got:
Hello, Thinnmann. Your orders were cancelled when the transactions are still in authorization-hold status. Even if fasttech approved your refund request on May 11, it may still take 30 days (usually less than 30 days) for your bank to drop this transaction. The processing time depends on the contract between your issuing bank and our processing bank. You may contact with your card issuing bank to confirm it.
We will also contact our processing bank to confirm they have accepted the refund requests.
Thank you.
Hello, Thinnmann. Your orders were cancelled when the transactions are still in authorization-hold status. Even if fasttech approved your refund request on May 11, it may still take 30 days (usually less than 30 days) for your bank to drop this transaction. The processing time depends on the contract between your issuing bank and our processing bank. You may contact with your card issuing bank to confirm it.
We will also contact our processing bank to confirm they have accepted the refund requests.
Thank you.
Be patient grasshopper! fasttech is good and never had problems with them. I cancel backorders and things that are holding up an order to get the rest of the order on the way. I get instant credits and have never had a problem. Had two things shipped wrong out of hundreds of order so I just ate it. CHEERS!
Noel , The rep from Fasttech has been very helpful in this situation.
Thank you all for your input. This should be resolved very soon.
Thank you all for your input. This should be resolved very soon.
Ive bought lots of stuff there over the past two years and have cancelled a few too, always got same day/immediate refund to my paypal acct or else ask for a FT gift certificate,that goes thru in minutes...
Sorry,have never used a CC or DC there, I never use them for Chinese purchases (my bank usually refuses anyway)
Never had an issue with being unable to open a support ticket and, as another poster mentionned, during Chinese biz hours(?) they have sales reps available on chat .
Dont worry though FT is a reputable store,really dont think theyre trying to swindle you
...It'll work out!
Sorry,have never used a CC or DC there, I never use them for Chinese purchases (my bank usually refuses anyway)
Never had an issue with being unable to open a support ticket and, as another poster mentionned, during Chinese biz hours(?) they have sales reps available on chat .
Dont worry though FT is a reputable store,really dont think theyre trying to swindle you
...It'll work out!
Ive bought lots of stuff there over the past two years and have cancelled a few too, always got same day/immediate refund to my paypal acct or else ask for a FT gift certificate,that goes thru in minutes...
Sorry,have never used a CC or DC there, I never use them for Chinese purchases (my bank usually refuses anyway)
Never had an issue with being unable to open a support ticket and, as another poster mentionned, during Chinese biz hours(?) they have sales reps available on chat .
Dont worry though FT is a reputable store,really dont think theyre trying to swindle you
No , I don't feel swindled, just need my money back so I can order what I need in the US.
Usually, they split ship my orders when something has gone a few days past the ETA arrival. This has happened a few times before. I have been told I have the patience of a saint, and I've told them I'd be willing to wait for the shipment to come to it's entirety, but they still split ship. I've never had anything go over 10 days past the ETA, and only about %10 goes past the ETA.
Usually, they split ship my orders when something has gone a few days past the ETA arrival. This has happened a few times before. I have been told I have the patience of a saint, and I've told them I'd be willing to wait for the shipment to come to it's entirety, but they still split ship. I've never had anything go over 10 days past the ETA, and only about %10 goes past the ETA.
I have waited sometimes 30 days for something to ship from there, only to find out it was not in stock when I placed the order.
I have waited sometimes 30 days for something to ship from there, only to find out it was not in stock when I placed the order.
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