Problems with Vapor4life, need some advice!!!!
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I have only placed two orders with them thus far. First order came a couple days later than I expected, was due to USPS delays in Dallas. Everything got here in great shape, and worked awesome. The only issue I had was, the freebie carts didn't do it for me, but what the heck.. they were free. 
Second order should be here Monday or Tuesday. If the first order is any indication, these guys are great imho.
Second order should be here Monday or Tuesday. If the first order is any indication, these guys are great imho.
I have placed 4 orders with them and all have been alright, no problems. I saw somewhere on the forum that they have been having some problems with some employees the last couple of weeks and had made some changes. So will wait awhile before I place another order and see if the problem gets solved. That is the wonderful thing about this forum it keeps us up to date in real time.
This is a partial quote from one of the mods on this subject;
"That being said, if any member is having unresolved issues with any registered supplier on the forum, they may contact our Supplier Complaint Officer, who will work to help get any issues resolved. His contact info can be found on our Contacts Page:
http://www.e-cigarette-forum.com/forum/contacts.html
Pleasel contact them, while I know there are fans of this supplier, the complaints need to be voiced as well. Suppliers will continue what they're doing if we're not vigilant in having problems corrected.
"That being said, if any member is having unresolved issues with any registered supplier on the forum, they may contact our Supplier Complaint Officer, who will work to help get any issues resolved. His contact info can be found on our Contacts Page:
http://www.e-cigarette-forum.com/forum/contacts.html
Pleasel contact them, while I know there are fans of this supplier, the complaints need to be voiced as well. Suppliers will continue what they're doing if we're not vigilant in having problems corrected.
I've read this several times and I'm still not sure I'm getting everything here. It sounds like you sent back items from multiple orders asll in the same package.
I assume V4L was aware of all the order numbers attached to each of the items
I assume you had return authorization for each order number.
I assume you tried calling Chad in CS since he has plastered his personal cell number on this forum several times.
But you know what people say about people who assume! It is difficult to understand your particular situation when there have been so many people who have had such fantastic CS from V4L for such a long time.
Not saying you are wrong with anything you have done but I do wonder why you would be singled out for that much trouble with a vendor that has so many happy customers?
I agree that V4L's customer service is definately NOT what it used to be. They got half of my last order completely wrong. It was placed on Sept.5. I let them know immediately, via email and calling Chad directly, but it has not been corrected, as yet. They did send a replacement but it must have been somebody else's because it was all wrong too I can see making a mistake once, but doing it again?? I'm a really good loyal customer too and have been ordering stuff exclusively from them for the last 15 months. I really hope they get their act together!
I can see making a mistake once, but doing it again?? I'm a really good loyal customer too and have been ordering stuff exclusively from them for the last 15 months. I really hope they get their act together!I agree that V4L's customer service is definately NOT what it used to be. They got half of my last order completely wrong. It was placed on Sept.5. I let them know immediately, via email and calling Chad directly, but it has not been corrected, as yet. They did send a replacement but it must have been somebody else's because it was all wrong too
Like I said in the other thread- their inventory/ inventory room is probably incredibly unorganized and that could explain all of these continuous problems with orders containing incorrect and substituted items. Sounds to me like they just need to really get their stuff organized again.
Wow, I have placed probably 40 orders with this company with only a couple of errors which were quickly remedied above and beyond the mistake. I have no doubt that V4L makes an error here and there but they are usually pretty darn good about making it right. I am sorry for anyone who has a problem, of course. I am sure if you contact them they will fix it for you.
To yellowman1972, maybe I am being unfair but since 7 of your 10 posts have been in this thread bashing v4l, it is awfully hard to take you seriously.
To those of you having an issue, please try contacting them directly. The V4L you are describing bears no resemblance to the V4L I have been dealing with for well over a year now. If you look over this forum carefully, the many many people who have been long time customers and the positive posts from new customers speaks volumes.
To yellowman1972, maybe I am being unfair but since 7 of your 10 posts have been in this thread bashing v4l, it is awfully hard to take you seriously.
To those of you having an issue, please try contacting them directly. The V4L you are describing bears no resemblance to the V4L I have been dealing with for well over a year now. If you look over this forum carefully, the many many people who have been long time customers and the positive posts from new customers speaks volumes.
I've never had a problem with V4L that they have not fixed. They are a great company. How can $125 worth of stuff be broke? That don't even sound right. Even in the biggest of orders you are likely to have one dead battery at the most. This has never happened to me on several large orders I've never even had one bum battery. I think there may be more to this story than we are hearing. Yellowman carries around a card and tells people not to shop with V4L simply because he made a mistake and forgot to order something? That seems a little insane. All of that over 6 bucks resulting from an error that you made? Really? Some customers just seem impossible to please. I literally feel sorry for customer service with some of these cases.
Yeah. They are happy customers. It happens. Go figure.
Yellowman admits to screwing up his order yet he is still on a war path over 6 dollars.
Of course it happens. Even if they tried they probably couldn't screw up every order. Mine wasn't as bad as those mentioned here, but they still screwed it up. Every company will make mistakes, its how they are handled that matters and it seems that even when it is their fault they don't seem to care about making it right.
Funny you would post that right after machoking (who does not have a V4L banner) posted his positive experience lol. Not being nasty here, it was just funny to me.
If we have a V4L banner, it is because we love the company - if we love the company, there is probably a good reason for it i.e. wonderful customer service. Is that all right with you?
Bottom line...if you found another company you prefer to deal with that helps keep you off cigs, that is great! If it keeps you from smoking it's all good!
All of these people you speak of have something in common. They all have less than they bid for. Yellowman has most likely had this kind of CS before, I know I have. If I were customer service I would give them something. Something similar to what they ordered. Kinda like an apple pie from Mcdonalds, when they mess up. It does not have to be expensive. Some kind of comp on there website. This might work wonders? make customer service fun?
I noticed a lot of editing going on here
I noticed a lot of editing going on here
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I'm not trying to be nasty either, just an observation. I learned my lesson when I ordered from them. Oh well I'm over it.
My point is that when ever anybody voices a concern about them (and you have to admit lately there have been a lot of concerns) they get jumped on by everybody who has had a positive experience. I deal with customer complaints every day and bend over backwards to keep people coming back. That doesn't seem to be the case here. My only concern is that when I first got here I was directed to the suppliers under the impression that they were all good and also to V4L specifically. I got the wrong juice came on here to mention it in their forum and after reading about the service decided to just suck it up and move on. and like I said before I actually like the juice they sent me, but that's not the point.
My point is that when ever anybody voices a concern about them (and you have to admit lately there have been a lot of concerns) they get jumped on by everybody who has had a positive experience. I deal with customer complaints every day and bend over backwards to keep people coming back. That doesn't seem to be the case here. My only concern is that when I first got here I was directed to the suppliers under the impression that they were all good and also to V4L specifically. I got the wrong juice came on here to mention it in their forum and after reading about the service decided to just suck it up and move on. and like I said before I actually like the juice they sent me, but that's not the point.
I'm not as loyal to V4L as they are to me. I shop around and try out different cigs and juices. I like to try things. I've been burnt by a few places. It happens. Some of them fix the issues, some of them simply don't. If I was to choose a sig pic, V4L would be in one of the top 5 that I would pick as they have fixed any and all problems that I've had with them. I know what it's like to receive a package from a vendor and be furious. I've found that if you handle it right that it's usually taken care of.
Some people just sit around these forums waiting for an opportunity to strike at a vendor that they feel has wronged them. I see a lot of familiar faces in this thread even. We don't know anything of this guys supposed $125 in broken merch. All I know about it is that this isn't the way to contact customer service. I don't have enough information to defend him or support him. None of us do. I can't help but think that somewhere along the line something just wasn't done right.
Sure you are going to hear both sides of the argument but when you bring customer service issues to a public forum, it's going to happen. I just think a lot of the reasons people rally against a company kind of silly.
I don't think that starting a thread and rallying up two pages of people throwing hate at a company is really the way to get things done.
Some people just sit around these forums waiting for an opportunity to strike at a vendor that they feel has wronged them. I see a lot of familiar faces in this thread even. We don't know anything of this guys supposed $125 in broken merch. All I know about it is that this isn't the way to contact customer service. I don't have enough information to defend him or support him. None of us do. I can't help but think that somewhere along the line something just wasn't done right.
Sure you are going to hear both sides of the argument but when you bring customer service issues to a public forum, it's going to happen. I just think a lot of the reasons people rally against a company kind of silly.
I don't think that starting a thread and rallying up two pages of people throwing hate at a company is really the way to get things done.
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When I first read the first few posts in this thread my heart dropped. I just placed an order with V4L. Within 8 hours it was shipped (wished I would have known it would be so soon...would have made sure I didn't forget anything but that is mostly my fault). Even though I wished I had known it would ship so soon, I can hardly argue with that because I want things yesterday. My hope is the quick shipping doesn't also equate to them getting it wrong. When they get it wrong does the customer always have to pay the return shipping? I find it hard to believe I have to pay for someone else's mistake.
I would be flipping out! Going ape .....!
I'll tell you what I did when this happened to me... It wasnt with a e cig company it was with a knife company. I bought a knife and there was a factory defect... like a $120.00 knife that had a lifetime warranty against factory defects. The problem was that they would not honor it. So heres what I did.
I first email them got shot down... I was shocked, I really thought it was going to be an easy return. After that didnt work I emailed every person listed on their website explaining what had happened and how I was treaded by their customer service. I also attached to every email copies of the orginal emails where the customer service agent was rude to me. Once I took advantage of every option the company made available to me I took it way further. I reported them to the BBB. I filed a formal complaint. Then I made a youtube video of that happened and explained everything clearly. I then made follow up videos letting everyone know what I was doing and if SOG was taking any action to fix their mistake. From there I went to every forum where SOG products were discussed and pasted copies of all my SOG email transactions with explanations. After that I went to Amazon... On every thing SOG sells, I left reviews.... on everything! I explained what product I was talking about and explained what happened to me. I wanted people to know how SOG treated their customers and how they honored their lifetime warranties. After about 3 weeks of this I was contacted directly by the SOG President asking me to explian what happen directly and how he could fix it. All in all It was fixed. The BBB was the thing that really helped. After SOG replace my sheath I then removed all of my negative on Amazon and removed my youtube videos.
I'll tell you what I did when this happened to me... It wasnt with a e cig company it was with a knife company. I bought a knife and there was a factory defect... like a $120.00 knife that had a lifetime warranty against factory defects. The problem was that they would not honor it. So heres what I did.
I first email them got shot down... I was shocked, I really thought it was going to be an easy return. After that didnt work I emailed every person listed on their website explaining what had happened and how I was treaded by their customer service. I also attached to every email copies of the orginal emails where the customer service agent was rude to me. Once I took advantage of every option the company made available to me I took it way further. I reported them to the BBB. I filed a formal complaint. Then I made a youtube video of that happened and explained everything clearly. I then made follow up videos letting everyone know what I was doing and if SOG was taking any action to fix their mistake. From there I went to every forum where SOG products were discussed and pasted copies of all my SOG email transactions with explanations. After that I went to Amazon... On every thing SOG sells, I left reviews.... on everything! I explained what product I was talking about and explained what happened to me. I wanted people to know how SOG treated their customers and how they honored their lifetime warranties. After about 3 weeks of this I was contacted directly by the SOG President asking me to explian what happen directly and how he could fix it. All in all It was fixed. The BBB was the thing that really helped. After SOG replace my sheath I then removed all of my negative on Amazon and removed my youtube videos.
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