Processing time...?

[VapeBoss]

I made a few orders with madvapes in the past processing time went fast same day..

I'm not trying to start a flame war or anything like that..I just wanna know what's taking so longgg I know you guys get tons and tons of orders...

Is anyone else having a slow processing time?


madvapes is my go to suppliers for all my stuff..love em' the price is just right for what you get

 

[inter_ceptor00]

might be the post office...they are going through a lot of changes lately ( I know ...I work for 'em)

 

[arkador]

My experience... if they have it in stock, and are not slammed for a holiday weekend.
an equipment order only usually is shipped within 1 business day.
an order of Top Vapor juice, is typically 1 day longer.

I usually try to place my order by 9am and often it ships the same day.

 

[Paradox28]

my last order of just EMDCC's took a long while to go from Processing to shipped and according to the tracker is still in Charlotte, NC(who knows how accurate that is). Last order arrived in 3 days but this one seems that its gonna be a little longer

 

[arkador]

according to the tracker is still in Charlotte, NC(who knows how accurate that is)

that is USPS, not Madvapes.

 

[Paradox28]

that is USPS, not Madvapes.

for sure..I'm not saying anything is MadVapes fault..just saying that some USPS deliveries seem to be going slower than usual.

 

[hoogie76]

To be honest, our processing time is slipping a bit and I hate it. We're maxed out on space at our current location and can't even park more cars for employees. Gonna have to get a shuttle bus and do some remote parking

Anyway, we're looking at larger spaces with more parking so we can get some more employees in and get rid of the backlog. Our current staff can process about 500-600 orders per day and if we get over that they get delayed until the next day. Our biggest challenge is on orders that come in from Friday late afternoon until Monday morning as we usually have about 1000+ orders and it takes until Wednesday-ish to catch up completely. We do have a shift that works Saturdays and they get our about 300 orders so.

hoog

 

[Paradox28]

hey thats part of running a good business. Better to have too many customers vs. not enough, right? I wouldn't be so anxious if these EMDCC's weren't such a great deal on a great product!

 

[ChrispyCritter]

I think the USPS being slower and MV being a lot more busy the last 2 months are probably the reason. I haven't waited over 5 days to get an order from them yet though with most of my orders here in 2-3 days. According to there counter they are processing over 900 orders this morning and a lot lately it's that way..before December they usually were processing 500 or less a lot. I'm sure if it keeps up they will hire more people to handle the load if they haven't already. It takes awhile to hire and train new good workers...

 

[ChrispyCritter]

To be honest, our processing time is slipping a bit and I hate it. We're maxed out on space at our current location and can't even park more cars for employees. Gonna have to get a shuttle bus and do some remote parking

Anyway, we're looking at larger spaces with more parking so we can get some more employees in and get rid of the backlog. Our current staff can process about 500-600 orders per day and if we get over that they get delayed until the next day. Our biggest challenge is on orders that come in from Friday late afternoon until Monday morning as we usually have about 1000+ orders and it takes until Wednesday-ish to catch up completely. We do have a shift that works Saturdays and they get our about 300 orders so.

hoog

Maybe you should hire a temp night shift to get orders ready or see if you can get some people to stay late packing orders (overtime) when you're that busy until you can work it out.

 

[VapeBoss]

To be honest, our processing time is slipping a bit and I hate it. We're maxed out on space at our current location and can't even park more cars for employees. Gonna have to get a shuttle bus and do some remote parking

Anyway, we're looking at larger spaces with more parking so we can get some more employees in and get rid of the backlog. Our current staff can process about 500-600 orders per day and if we get over that they get delayed until the next day. Our biggest challenge is on orders that come in from Friday late afternoon until Monday morning as we usually have about 1000+ orders and it takes until Wednesday-ish to catch up completely. We do have a shift that works Saturdays and they get our about 300 orders so.

hoog

Right on, it's just good to know that you guys have tons of orders I don't wanna see the price increase lol.

Tooooo bad I don't live in NC or I'll work for free haha

thanks hoog.

 

[St. Nick]

My last order was 4 days from order date to delivery. That includes delivery time to Arizona, with no errors in the order. You really can't ask for better than that.

 

[lfries1990]

Yes, their shipping has gotten better since they have caught up from the holidays.
I ordered something the Tuesday after Christmas late at night. It "shipped" that Thursday, but didn't actually make it to the Charlotte processing center until the following Tuesday since that Monday was the observance of New Years.
I ordered something last week, it shipped within 48 hours and was in my mailbox two days after that.
I'd LOVE LOVE LOVE to see a madvapes in Rochester, NY and I'd apply there in a heart beat.

 

[karmakatie]

I am pretty sure I am supporting at least one employees wages Madvapes needs to quit having such neat stuff and good sales!!! I love that place!!