How long have you had it? (I want to predict for mine. Fingers crossed.)
I've only had it for about a month (maybe two?).
What bothers me the most here is the lack of replacement parts, and the 'long term' outlook for keeping my Prodigy running. They have no replacement switches, so I need to send mine in for repair and wait however long it will take to get it back. Now that I'm seeing the many new Protege owners who also have broken switches in for repair, I'm wondering how long it will really take to get my Prodigy switch back. Quite frustrating.
I've been toying with the idea of getting a Protege as well, but I'm honestly not sure what to do now. The switches in both units seem to be a bit 'questionable'. If I need to go a week (or weeks) without my unit if something conks out, then it's just not a viable solution for something like delivering an addictive substance into my bloodstream reliably. ;-)
The whole 'we need your part back before we can send out a replacement' makes some sense under normal conditions, but when you have a new product with a defective component this doesn't fly well with me at all. In short, people are
depending on these units to work. If they don't, then you kind of have to accommodate the customer - even if it costs you money as a manufacturer. Otherwise, people like me start to question your reliability - which is the last thing we need as customers who are trying to consistently pump nicotine into our bloodstreams. We depend on your products and your customer service to keep our attys pumping full-time.
I apologize if this seems like a 'customer rant', I'm just a bit thrown here. If I need to worry about my switch ceasing to function, then I either need multiple switches or a fast, hassle-free replacement protocol. Not having the replacement parts in stock and requiring me to wait in a queue for repair doesn't really supply that, and is probably enough to keep me from ordering a Protege as well...which stinks - because I really want one. =]
