PROVAPE - FAQ - All devices/services

[coldgin96]

TRIPLE POST: Am I correct in assuming the spring in the Radius is a P3 Spring? Any wisdom on if/when to change it (Radius spring)? Maybe once a year when changing battery, if at all?

Thank you.

Yes, the spring in the Radius is indeed a P3 spring and, since it isn't part of the electrical connection, you will probably never need to change it.

 

[coldgin96]

Yes, the spring in the Radius is indeed a P3 spring and, since it isn't part of the electrical connection, you will probably never need to change it.

Thank you.

 

[coldgin96]

Thank you.

You're welcome.

 

[Katdarling]

Sometimes I argue when I talk to myself. But I always win.

ginchilly! You made me giggle.

 

[WillyZee]

lol

 

[Ipster]

I don't know if it is just my imagination or not, but I have found that the Samsung 25R batteries seem to hit a little harder and faster with the 'Boost' feature.

Agree...AW's are good Batt's. We luv them for the double testing quality assurances.
That doesnt mean we all get the the best life, hit off of them. Try another just to see.

 

[coldgin96]

ProVape found, through testing, the Samsung 25R and LGHG2 have a lower internal resistance than the Aw's and that's why they recommend Samsung 25R and LGHG2 for the P3, Radius and Procyon over the Aw's.

 

[rhammer186]

*deleted*

 

[WillyZee]

Sent via iPhone

 

[APF]

And now for something completely different.

 

[rhammer186]

Whats the process for upgrading the P3 to the latest firmware version if I go through Provape? I currently have V38 and want to get V40. My (2) P3s are not under warranty, so Im not sure if that makes a difference.

 

[ENAUD]

Whats the process for upgrading the P3 to the latest firmware version if I go through Provape? I currently have V38 and want to get V40. My (2) P3s are not under warranty, so Im not sure if that makes a difference.

Submit a request for assistance click on that link, fill out the information, and wait for a reply. ProVape will send you a RMA form. Fill out the form and include it with your device and mail it to the address on the form. Last time I sent one in I paid the return shipping by wrapping a five dollar bill around the P3, the 5$ bill was listed on the included items section of the form. Welcome to ProVapes "ticket system". They will take very good care of you

 

[rhammer186]

Submit a request for assistance click on that link, fill out the information, and wait for a reply. ProVape will send you a RMA form. Fill out the form and include it with your device and mail it to the address on the form. Last time I sent one in I paid the return shipping by wrapping a five dollar bill around the P3, the 5$ bill was listed on the included items section of the form. Welcome to ProVapes "ticket system". They will take very good care of you

Thank you so much!

 

[JUMA55]

It's been said before, but to me it's worth repeating: ProVape and its people are the best out there. I just went through a situation where I needed a couple of Minis fixed and another couple of issues resolved. Blake was wonderful to work with and everything was taken care of in super-fast time and at minimal expense to me. Great company @Vape360. Thank you!

 

[HandsomeStan]

It's been said before, but to me it's worth repeating: ProVape and its people are the best out there. I just went through a situation where I needed a couple of Minis fixed and another couple of issues resolved. Blake was wonderful to work with and everything was taken care of in super-fast time and at minimal expense to me. Great company @Vape360. Thank you!

Totally agree, specifically Blake who has helped me out numerous times, absolute diamond. I sent an email to his manager saying he deserved a pay rise!

 

[JUMA55]

Totally agree, specifically Blake who has helped me out numerous times, absolute diamond. I sent an email to his manager saying he deserved a pay rise!

I did write one of the owners of ProVape and told him he had jewel with Blake and he deserves a raise. Don't know if that helps, but it doesn't hurt.

 

[AstroTurf]

I did write one of the owners of ProVape and told him he had jewel with Blake and he deserves a raise. Don't know if that helps, but it doesn't hurt.

I think that the whole company is filled with Jewels!!!

Jim

 

[BreSha6869]

I did write one of the owners of ProVape and told him he had jewel with Blake and he deserves a raise. Don't know if that helps, but it doesn't hurt.

Blake has helped me a ton. Great representative of the Provape brand.

 

[AAGF]

Add another vote of appreciation for the ProVape crew, especially Blake and David, but I have never had a negative interaction of any kind with them. Stellar company, stellar products, stellar people.

 

[schismz]

Blake has helped me a ton. Great representative of the Provape brand.

+1 (or +15, which is roughly the number of times Blake has helped me with stuff ranging from Kayfun 4s which require super-human strength to disassemble for the 1st time, to support issues and tickets). Must say that every experience I've ever had with customer support @ ProVape has been exceptional and gone above and beyond.