Here's my honest review of the Provari based on my experience with it for about a month now...
I love my gadgets, and I always like to use the best. After reading several reviews and threads on ECF, it seemed pretty clear that Provari is the best on the market. I sat on the fence for a while, but eventually gave in and purchased one. Build quality is great, vapor production is good and consistent. However, I started to realize some disappointing things about it.
1. Packaging. Not a huge deal, but for such a premium product, I thought it would have a nice box rather than just wrapped in bubble wrap.
2. Premature low battery warnings. Using the Provari for the first couple of days, battery life was outstanding. But then it started giving a low battery warning very early (within the first hour of use). I contacted Provape, and got a prompt courteous response with suggestions (clean connectors, clean threads, apply Noalox to threads, stretch spring, etc). Ok, so I followed these maintenance steps, and this is where the disappointment started. I thought to myself, I hear so much about Provari being so solid, such outstanding build quality and engineering, etc. Why then is this low battery issue so common? Why do we need to do so much pampering to the device to get a good connection? Yes the build quality is great, it's solid, built like a tank. But you would think that a stronger spring could be used. That the electronics could be mounted solidly enough to handle a stronger spring without fear of pushing things out of place. For such a premium product, I should not have to do so much maintenance to ensure it works properly. I understand that maintenance of any product will ensure you get the most life out of your product, and I agree with that. But a good, solid product, should not need so much maintenance to work properly, it should work properly and handle some neglect maintenance wise. For example, user A, doesn't clean his product, doesn't maintain it, but it worked for him for a good year or 2. User B, does regular weekly maintenance, and it lasts him a lifetime. That's acceptable, but what isn't acceptable in my opinion is either user getting malfunctions within the first week of use. In short, what I'm saying here, is that maintenance should be something you would optionally do to get longevity out of your product. It should not be mandatory in order for the product to work properly. The product should work properly without maintenance, and last longer with maintenance.
Nonetheless, I followed these weekly maintenance tips. It got better for a while, and I started getting the premature low battery warning again. So I did the maintenance more regularly. I didn't expect to have to do so much, so often, for such a high quality product. Eventually, I accidentally popped the spring out of my extended end cap. This brings me to issue number 3, customer service.
3. Customer service. I hear so much about Provape's outstanding customer service. I even experienced pretty good service, until I needed something. I asked for help with my damaged spring (I mangled it trying to get it back in). My bad, I get it, however, it would have never got pulled out, if it was engineered in a way that didn't require pulling on it (per their suggestion) to get it to make good contact. So I expressed my concern, being in Canada, that I can't justify paying $30+ shipping on a $2 part. I asked if they could just send me a spring in an envelope. The response I got, was pretty much "sorry we don't do that".
Here's what I expected based on all the rave reviews:
Build quality
Expectation:
Just use it, and don't worry about it. Even if you abuse it, it'll handle it. Clean juice build up on top post when it once in a while.
Reality:
Clean regularly, not just the top, but the connectors inside, the threads, apply Noalox to the threads, stretch the spring. Do this weekly or more, or you get premature low battery warnings and possibly other malfunctions.
Customer Service
Expectation: Oh you damaged your spring? Sorry about that, we're aware of some of our users are having connection problems with our springs, we'll send you out a complimentary replacement.
Reality: Well we can send you out a spring, but unfortunately you will have to pay $30 shipping. I know that's not what you wanted to hear, but sorry we don't send anything out in envelopes. Alternatively, you could buy a new end cap altogether? Or you could send us yours, and we'll put the spring in for you (this of course would incur double the shipping costs for you).
Overall, I didn't know of other high end mods when I ordered the Provari. I was aware of the Darwin, and really liked the fact that it had VW, and a very informative screen. But I didn't like it's design. I wasn't aware of the Futura. Knowing what I know now, based on my experience with the Provari, and Provari customer service, if I were buying a high end mod, I'd probably buy a Futura.
I love my gadgets, and I always like to use the best. After reading several reviews and threads on ECF, it seemed pretty clear that Provari is the best on the market. I sat on the fence for a while, but eventually gave in and purchased one. Build quality is great, vapor production is good and consistent. However, I started to realize some disappointing things about it.
1. Packaging. Not a huge deal, but for such a premium product, I thought it would have a nice box rather than just wrapped in bubble wrap.
2. Premature low battery warnings. Using the Provari for the first couple of days, battery life was outstanding. But then it started giving a low battery warning very early (within the first hour of use). I contacted Provape, and got a prompt courteous response with suggestions (clean connectors, clean threads, apply Noalox to threads, stretch spring, etc). Ok, so I followed these maintenance steps, and this is where the disappointment started. I thought to myself, I hear so much about Provari being so solid, such outstanding build quality and engineering, etc. Why then is this low battery issue so common? Why do we need to do so much pampering to the device to get a good connection? Yes the build quality is great, it's solid, built like a tank. But you would think that a stronger spring could be used. That the electronics could be mounted solidly enough to handle a stronger spring without fear of pushing things out of place. For such a premium product, I should not have to do so much maintenance to ensure it works properly. I understand that maintenance of any product will ensure you get the most life out of your product, and I agree with that. But a good, solid product, should not need so much maintenance to work properly, it should work properly and handle some neglect maintenance wise. For example, user A, doesn't clean his product, doesn't maintain it, but it worked for him for a good year or 2. User B, does regular weekly maintenance, and it lasts him a lifetime. That's acceptable, but what isn't acceptable in my opinion is either user getting malfunctions within the first week of use. In short, what I'm saying here, is that maintenance should be something you would optionally do to get longevity out of your product. It should not be mandatory in order for the product to work properly. The product should work properly without maintenance, and last longer with maintenance.
Nonetheless, I followed these weekly maintenance tips. It got better for a while, and I started getting the premature low battery warning again. So I did the maintenance more regularly. I didn't expect to have to do so much, so often, for such a high quality product. Eventually, I accidentally popped the spring out of my extended end cap. This brings me to issue number 3, customer service.
3. Customer service. I hear so much about Provape's outstanding customer service. I even experienced pretty good service, until I needed something. I asked for help with my damaged spring (I mangled it trying to get it back in). My bad, I get it, however, it would have never got pulled out, if it was engineered in a way that didn't require pulling on it (per their suggestion) to get it to make good contact. So I expressed my concern, being in Canada, that I can't justify paying $30+ shipping on a $2 part. I asked if they could just send me a spring in an envelope. The response I got, was pretty much "sorry we don't do that".
Here's what I expected based on all the rave reviews:
Build quality
Expectation:
Just use it, and don't worry about it. Even if you abuse it, it'll handle it. Clean juice build up on top post when it once in a while.
Reality:
Clean regularly, not just the top, but the connectors inside, the threads, apply Noalox to the threads, stretch the spring. Do this weekly or more, or you get premature low battery warnings and possibly other malfunctions.
Customer Service
Expectation: Oh you damaged your spring? Sorry about that, we're aware of some of our users are having connection problems with our springs, we'll send you out a complimentary replacement.
Reality: Well we can send you out a spring, but unfortunately you will have to pay $30 shipping. I know that's not what you wanted to hear, but sorry we don't send anything out in envelopes. Alternatively, you could buy a new end cap altogether? Or you could send us yours, and we'll put the spring in for you (this of course would incur double the shipping costs for you).
Overall, I didn't know of other high end mods when I ordered the Provari. I was aware of the Darwin, and really liked the fact that it had VW, and a very informative screen. But I didn't like it's design. I wasn't aware of the Futura. Knowing what I know now, based on my experience with the Provari, and Provari customer service, if I were buying a high end mod, I'd probably buy a Futura.