Puresmoker MIA?

[gryffandor]

Just wondering if anyone has heard from Steve lately? I've placed 7 orders with Steve & have always gotten super service & fast replies. I finally got an item (pen style USB Pass through) that was flaky when I got it. I sent off 3 e-mails & a PM from his site since the 12th & have gotten no response. At first I thought it was due to his being busy restocking his juice supply. Now I'm wondering if he is out of town? I had placed another order since then & it has been received super fast, as usual. Again, this is not the level of service I have come to expect from Puresmoker. Anyone know anything?

 

[Velocity]

Not sure, the notice on their webpage did change yesterday though I believe. I have been keeping an eye on it because I was going to order a peewee the other day and it has been out of stock. Now on the site it says it will be Monday before they are ready for orders again. What bad timing, had been reading about esmoking for a couple weeks now and finally decided to order some stuff and can't.

 

[tr1age]

Not sure, the notice on their webpage did change yesterday though I believe. I have been keeping an eye on it because I was going to order a peewee the other day and it has been out of stock. Now on the site it says it will be Monday before they are ready for orders again. What bad timing, had been reading about esmoking for a couple weeks now and finally decided to order some stuff and can't.

i certainly hope all is good I ordered some juices I need for the weekend shoot I have.

 

[posaune]

I first heard of puresmoker on the 1-9-2008. I heard so many good things about puresmoker so I decided to contact them and buy from them. Didn't get responses back as soon as everybody was saying here. Sometimes I didn't get a response at all. And, another response by them saying that they never got the messages, even though I sent them a couple on their "contact us" webpage.

Finally, got a response from Steve's wife Joanna. This was her response to the delayed and/or no responses.

Hi,

We usually are in full stock, but with the new juice shipment that came in recently people have been buying things like crazy, and we haven't been able to get more shipments in time. We should be getting another shipment of product in next week though.

Unfortunately this is the only email address we have for customer service, and we don't have a customer service phone number...we just don't have the manpower for that...it's just me and Steve working on this all day every day (I'm Steve's fiancé). We pack orders during the day and try to answer as many emails as we can at night...sometimes till 3:00 or 4:00 in the morning. So please try to understand if we don't get to your emails very quickly. We just have so much on our plate.

Thanks,

Joanna

PO Box 3052

Chatsworth, CA 91313-3052

Ever since then they have been real quick to respond. Beats me. I'm a new e-smoker and started yesterday. Products from puresmoker seem fine so far.

I think I'm going to like this e-smoking thing after smoking for 15 yrs. First heard about this thing last week during CES. I almost jumped out of my chair when I seen it on TV and that is all I could think about until I got my package yesterday. And, it sounds real likely that I will stay with e-smoking. Better than going back to those nasty analogs.

 

[Velocity]

The CES demo was what snagged me as well. Wasn't much on the cigars but when I started looking around I saw the regular e-cig's.

 

[TribbleTrouble]

If they are that busy, than they should hire some employees or something. The worst thing they can do for themselves is neglect the customer service that got them all of this business in the first place. They are dealing with smokers/ex-smokers, and they can get rather grumpy if they are not attended to properly. Heaven forbid frustration causing people to go back to the analogs.

 

[GermanGoodness]

If they are that busy, than they should hire some employees or something. The worst thing they can do for themselves is neglect the customer service that got them all of this business in the first place. They are dealing with smokers/ex-smokers, and they can get rather grumpy if they are not attended to properly. Heaven forbid frustration causing people to go back to the analogs.

Yes, we smokers/ex-smokers can get grumpy, Tribble. But this is the first I've heard of any issues w/Steve or PureSmoker. If it is a one-time thing, we should cut them a little bit of slack. And with this economy, unless they're getting an outrageous amount of orders, it doesn't make sense for them to hire additional staff. We just need to be a little patient.

Hard to do w/smokers and their habit (I know - I'm impatient as hell!). But I'm willing to do so because of the excellent service I've received thus far.

 

[Cryptic1]

So far i have had nothing but great service! Due to the chinese holiday he seems a bit backed up. Maybe that's why it is taking longer than usual.

 

[TribbleTrouble]

Yes, we smokers/ex-smokers can get grumpy, Tribble. But this is the first I've heard of any issues w/Steve or PureSmoker. If it is a one-time thing, we should cut them a little bit of slack. And with this economy, unless they're getting an outrageous amount of orders, it doesn't make sense for them to hire additional staff. We just need to be a little patient.

Hard to do w/smokers and their habit (I know - I'm impatient as hell!). But I'm willing to do so because of the excellent service I've received thus far.

Your abosolutly right, GermanGoodness (I like that User Name A Lot). Puresmoker has always come across as genuine to me. I also know that times are tough these days. Maybe there is an e-smoker in the Chatsworth area that would be willing to help them out for a product discount, or something. I know I would if I was in the area, I certainly would. I just feel that Puresmoker is the best operation out there right now, and I would hate to see them drop the ball just because they are slammed with business. I dig Puresmoker, and I want them to succeed.

 

[posaune]

So far i have had nothing but great service! Due to the chinese holiday he seems a bit backed up. Maybe that's why it is taking longer than usual.

I've noticed that a lot of sites are out of stock on everything as well. The Chinese holiday is obvious why things are out of stock. But, the responses should be adequte no matter what.

Yeah, they should get more staff if they are not responding to all of their emails. You would think they make enough money now to maybe hire a part-time person for customer service so they can concentrate on additional things and not take it all on, which can be very difficult. But, I don't want to speculate.

 

[Sun Vaporer]

It was well posted here on the forum that the China Holidays were going to disrupt inventory till Febuary--so it is good to stay posted on the forum!! Got all my orders in for the next 2 months!! Already have it posted on my calander for next year to order up in late December before inventory depletes with a lot of the supplies.

 

[TribbleTrouble]

I want it to be clear that I Like Puresmoker! If they feel disrespected by my comments, I Am Sincerely Sorry! No disrespect was intended, only concern.

 

[posaune]

I want it to be clear that I Like Puresmoker! If they feel disrespected by my comments, I Am Sincerely Sorry! No disrespect was intended, only concern.

Same Here!!!

 

[Brian S]

I want it to be clear that I Like Puresmoker! If they feel disrespected by my comments, I Am Sincerely Sorry! No disrespect was intended, only concern.

I ordered Friday, it shipped Monday and I receved it Wednsday. No problems now.

Brian

 

[CaSHMeRe]

Hey Guys ....

We certainly apologize if any emails/communication went unanswered. CNY has played a huge role in the backup. Esmokers realize product might end up getting held up so orders have been being pushed through like no tomorrow. Besides checking the forums on a couple breaks during the day, The rest of our time is spent doing inventory and orders throughout the day. We don't eventually get online till the evening hours (8pm - 2/3am) At that time, we have 2 PC's going at the same time answering emails. Joanna has been a blessing, she has now helped take the brunt and forefront of emails, but just know, we spend atleast 5-6 hours every evening trying to respond to each and every email personally.

Planning for CNY was difficult. The good news is, since we planned ahead of time, we should have enough product and juice to cover us for the next 3 or so weeks, until manufacturering opens up again. The inventory backlog and new product being released Monday has put us in a real bind

Now ... On to the help front. We are actually planning on moving to a larger facility (actually, outside the state of CA). We are still a few weeks out, but do plan on hiring help very quickly. Hopefully within no time, we'll be a well greased machine, its the growing pains that hurt

Again, apologize for any emails that went unanswered, and will hopefully be able to get to them sometime today.

Thanks Guys and Gals!
-Steve

 

[Catman51]

Wow Steve, leaving CA, big move.
Anticipating Monday as I just lost the new battery and atomiser you just shipped.
For the life of me I can't find it and can't imagine where it went.
New order on Monday, and can't wait to see what's new!!

 

[gryffandor]

Thanks Steve, as I said in my original post your service has been nothing but great. That's why I was surprised when I did not get a response to 3 emails over 9 days. I have been recommending you to anyone who will listen & have put on a demo of your products at my Pulmonologist's office. He has you web site on his favs list & is sending any of his still smoking patients your way. I'm sure I will hear from you shortly so we can rectify my problem.

 

[CaSHMeRe]

Thanks Steve, as I said in my original post your service has been nothing but great. That's why I was surprised when I did not get a response to 3 emails over 9 days. I have been recommending you to anyone who will listen & have put on a demo of your products at my Pulmonologist's office. He has you web site on his favs list & is sending any of his still smoking patients your way. I'm sure I will hear from you shortly so we can rectify my problem.

NP Bud ... If you wouldn't mind shooting me the email via PM (on here), we can get it taken care of ASAP We do have filters so perhaps, it got filtered? Especially if you don't see a response after 3 emails!

And I ALWAYS suggest that people follow up with us within 24/48 hours, just in case the above does happen

Thanks bud

 

[GermanGoodness]

Hey Guys ....

We certainly apologize if any emails/communication went unanswered. CNY has played a huge role in the backup. Esmokers realize product might end up getting held up so orders have been being pushed through like no tomorrow. Besides checking the forums on a couple breaks during the day, The rest of our time is spent doing inventory and orders throughout the day. We don't eventually get online till the evening hours (8pm - 2/3am) At that time, we have 2 PC's going at the same time answering emails. Joanna has been a blessing, she has now helped take the brunt and forefront of emails, but just know, we spend atleast 5-6 hours every evening trying to respond to each and every email personally.

Planning for CNY was difficult. The good news is, since we planned ahead of time, we should have enough product and juice to cover us for the next 3 or so weeks, until manufacturering opens up again. The inventory backlog and new product being released Monday has put us in a real bind

Now ... On to the help front. We are actually planning on moving to a larger facility (actually, outside the state of CA). We are still a few weeks out, but do plan on hiring help very quickly. Hopefully within no time, we'll be a well greased machine, its the growing pains that hurt

Again, apologize for any emails that went unanswered, and will hopefully be able to get to them sometime today.

Thanks Guys and Gals!
-Steve

I'd be more than happy to help with the Pacific Northwest (I travel for my job) and would LOVE to "enlighten" those SmokingEverywhere customers!

 

[Bastage]

I've dealt with Steve a number of times, he always responds quickly and his products. He does a great job, people get busy and get backed up that's just the way it goes.