Puresmoker will not talk to me - a potential customer ready to purchase the V3?

[BrockJ]

I've ordered thousands of dollars worth of vaping equipment and materials from multiple vendors and never have I once spoken to anyone on the phone. If I want someone to hold my hand, I go to the mall.

If the service Puresmoker provides doesn't fill your "me, me, me, it's all about me" need, go somewhere else. Don't whine about it.. Jeeeeeeeeeesuuuuusssssssssssssss!!!!!!
(reminds me of someone else)

Casey does a hellofa job taking care of customers. Just because your particular situation didn't go your way doesn't mean they have terrible customer service.

Sure Puresmoker had switch problems in the past and those complaints were probably justified. Apparently a lot of people are still ticked about it but, come on now....let go.... Things won't always go your way... Grow up..

If all you have to post is how you don't buy from Puresmoker anymore, had the same thing happen to you, etc.... Why hang out in this suppliers forum? Why not go to the forum you purchase from and be positive and helpful to people looking for information?

Take a minute to make you sad face, mad post and get all the poison out!! Then go be happy, if you can.....


*Edit*
Casey... can I get your new number <3

 

[bearscreek]

I see both sides, but if you ask me, the people wanting a phone conversation (if they have to actually request it) couldn't be many. In the time it would take to actually read and respond to 3-4 emails with back-and-forth questions from a potential customer, you could probably talk to 3 of them. I really don't care either way and don't see the need to ever speak with them personally, but for the rare one who would like a real conversation with a real English-speaking human, what would it hurt to have a phone number that isn't listed on the web site for the general Joe and that comes through caller ID somewhat hidden? No, I don't for 1 second blame Casey for not wanting to use her personal phone -- not for a second -- but she shouldn't have to. There should be some way to deal with the rare request without giving the number out. Surely they don't get THAT many people asking for phone calls. I guess they may have at one point when there were so many switch problems, though. Heck, they could even get a Magic Jack and stick it on Casey's computer.

 

[Lina]

BrockJ... really? I cannot believe your comments here. I DID NOT need someone to "HOLD MY HAND" I had some questions I wanted answered ... I did not want to play email tag! I did my research and KNEW I wanted the PRODIGY V3! There were questions I needed answered quick so I could go place my online order! I did not feel like playing email TAG.. I wanted to get my order in and have it shipped. I get excited to order something new and cannot wait for it to come in.

Your comments are very insulting... you do not even know me. and NO I will not go to the Mall and buy their garbage.

I have never owned one of their products so I have no information on their past switch problems except what I have read.. this has NOTHING to do with that.

Thanks alot for a whole lot of support here. Even Casey's post up here said it all she will still not talk. PS posted videos of their facilities and where they make juice. You mean there is no business phone? Nobody expects you to give out your personal cell number I would not either! I totally agree... but there are many other ways... JaJah - Skype...

You know I am done .. I will say no more. BrockJ thank you for your insults - you seem like a great person! I guess you cannot expect personal service here. And that is the choice of PS.

I've ordered thousands of dollars worth of Vaping equipment and materials from multiple vendors and never have I once spoken to anyone on the phone. If I want someone to hold my hand, I go to the mall.

If the service Puresmoker provides doesn't fill your "me, me, me, it's all about me" need, go somewhere else. Don't whine about it.. Jeeeeeeeeeesuuuuusssssssssssssss!!!!!!
(reminds me of someone else)

Casey does a hellofa job taking care of customers. Just because your particular situation didn't go your way doesn't mean they have terrible customer service.

Sure Puresmoker had switch problems in the past and those complaints were probably justified. Apparently a lot of people are still ticked about it but, come on now....let go.... Things won't always go your way... Grow up..

If all you have to post is how you don't buy from Puresmoker anymore, had the same thing happen to you, etc.... Why hang out in this suppliers forum? Why not go to the forum you purchase from and be positive and helpful to people looking for information?

Take a minute to make you sad face, mad post and get all the poison out!! Then go be happy, if you can.....


*Edit*
Casey... can I get your new number <3

 

[buGG]

lina,

so...what's the question?

if it was regarding the charger, the 3.7V battery option (AW17670) will work with most of the multichargers out there, including the tenergy multicharger that ps sells. if you're curious about the 6V battery option, you'll need to use the tenergy charger that comes with the v3 full kit...for lifepo4 3v batteries only, not any of the 3.7v batteries. ps sells this as well.

in general, the forums are great for answers to just about everything vaping related. the ps forum in particular addresses every specific detail imaginable regarding their products....check it out for more "research"' regarding a possible v3 purchase:

PureSmoker Forum

and the ps team, albeit small, is the best in the biz. post a question, not a rant, send an email, do a live chat, check their tweets, ask around. casey rocks!

buGG

 

[anim8r]

BrockJ... really? I cannot believe your comments here. I DID NOT need someone to "HOLD MY HAND" I had some questions I wanted answered ... I did not want to play email tag! I did my research and KNEW I wanted the PRODIGY V3! There were questions I needed answered quick so I could go place my online order! I did not feel like playing email TAG.. I wanted to get my order in and have it shipped. I get excited to order something new and cannot wait for it to come in.

Your comments are very insulting... you do not even know me. and NO I will not go to the Mall and buy their garbage.

I have never owned one of their products so I have no information on their past switch problems except what I have read.. this has NOTHING to do with that.

Thanks alot for a whole lot of support here. Even Casey's post up here said it all she will still not talk. PS posted videos of their facilities and where they make juice. You mean there is no business phone? Nobody expects you to give out your personal cell number I would not either! I totally agree... but there are many other ways... JaJah - Skype...

You know I am done .. I will say no more. BrockJ thank you for your insults - you seem like a great person! I guess you cannot expect personal service here. And that is the choice of PS.

You simply can not say that PS refuses to give you personal service after reading Casey's post.

They use tickets, e-mail AND have Live Chat, not to mention TWO forums. All of which are personally answered. Four ways that a lot of businesses use for customer interaction. Sheesh, even the giant corporations overwhelmingly prefer the use of live chat instead of the phone since people are more comfortable with info and promises in writing and it eliminates the problem of "dropped calls"; which forces the customer to call back and sometimes start over.

How is it you only focus on the back and forth e-mails? What's wrong with having a live chat with someone?

It seems you don't have a problem using a forum, but where are these questions that you have?

 

[Lina]

The LIVE CHAT is down! It has been down! Do the questions even matter any more they don't... do they?? Its a moot point. But if you must know I wanted to figure out how to order a Media Finish Kit... it did not offer me that option. I wanted to inform her of the charger I had and if I need a new one. I wanted to ask what I may expect of the battery life vs what I am using now... etc. there is more but I really do not have to explain myself do I? It just irritates me that you act as if I really do not have valid questions to warrant any type of customer service...

Business is not about what the BUSINESS prefers (email ONLY because live chat is DOWN)...its about the customer. Without customers there is no business...

You simply can not say that PS refuses to give you personal service after reading Casey's post.

They use tickets, e-mail AND have Live Chat, not to mention TWO forums. All of which are personally answered. Four ways that a lot of businesses use for customer interaction. Sheesh, even the giant corporations overwhelmingly prefer the use of live chat instead of the phone since people are more comfortable with info and promises in writing and it eliminates the problem of "dropped calls"; which forces the customer to call back and sometimes start over.

How is it you only focus on the back and forth e-mails? What's wrong with having a live chat with someone?

It seems you don't have a problem using a forum, but where are these questions that you have?

 

[anim8r]

The LIVE CHAT is down! It has been down! Do the questions even matter any more they don't... do they?? Its a moot point. But if you must know I wanted to figure out how to order a Media Finish Kit... it did not offer me that option. I wanted to inform her of the charger I had and if I need a new one. I wanted to ask what I may expect of the battery life vs what I am using now... etc. there is more but I really do not have to explain myseld do I. It just irritates me that you act as if I really do not have valid questions to warrant any type of customer service...

Business is not about what the BUSINESS prefers (email ONLY because live chat is DOWN)...its about the customer. Without customers there is no business...

Sorry to hear about the live chat option. And I know you don't think you have the time to search their forums, but I was able to locate all of that info instantly. The only thing I didn't know is what type of charger you have.

For example; I simply typed "battery life" on their new forum and clicked the first thread with V3 in it.

Their new forum was created with the sole purpose of serving their customers.

And business is ALL about what businesses prefer. Every business I've been in have been that way. Customer satisfaction is important but, we all know (obviously) that they can't please everyone, so they opt on the most painless ways to please the vast majority of customers while remaining profitable--which is always the bottom line.

And again, I don't mean to sound callous, I really do want you to get a device that you'll be happy with, I just happen to think in this day and age, you would be better off talking to actual owners of the devices you're interested in. We couldn't do that nearly as easily 10 years ago.

If you look at it from my perspective, you would realize that none of us would even know they existed if it wasn't for the internet.

 

[Synthnadz]

This is almost saddening - people are still trying to justify the blatant disregard PS shows time and time again on the customer service front. Sure guys - the potential customer was wrong for wanting to speak to a vendor prior to ordering. My god. ;-)

 

[anim8r]

This is almost saddening - people are still trying to justify the blatant disregard PS shows time and time again on the customer service front. Sure guys - the potential customer was wrong for wanting to speak to a vendor prior to ordering. My god. ;-)

I never said she was wrong, and neither did most, including PS. We've only pointed out the 4 preferred methods of contacting them (five if you include twitter).

I've never called any of the e-cig venders I use. And neither has the overwhelming majority.

In my posts, I've only been offering alternatives.

But if you're asking me if a there's such a thing as a bad customer or if a customer can be wrong. Absolutely yes. Every business owner on the planet will answer the same way.

"The customer is always right" is just a marketing slogan. The real businessman would honestly say "Most customers are normally right"

 

[doots]

Not saying the OP is wrong at all..
But,

If that is the way PS does biz, that is their business and If you want to talk with a vendor then go to another vendor that will talk to you..

IMO

case is closed.

 

[Curtis]

Wow, you guys have Casey responding to: email tickets, 3 different forum posts, twitter, you tube etc... not only only on a weekend, (which she does every weekend with little or no help from me) but on the weekend of her vacation!

Sounds like excellent customer service to me.

BTW: If an option such as media blasted isn't available when you order, it means it's out of stock.

 

[fjames]

What the heck is "email tag?"

 

[fjames]

BTW: If an option such as media blasted isn't available when you order, it means it's out of stock.

Anyone who had done their 'research" would know this.

 

[Hammond Egger]

I've dealt with Casey multiple times regarding products purchased from PS and never found her to be anything short of helpful, friendly and accommodating.

After reading this thread, it sounds like the OP may be someone that PS is better off not having as a customer in the long run.
For someone that doesn't have time to play email tag or look up their own info, they sure have time monitor and ..... throughout this thread.

 

[bearscreek]

I know nothing about Lina, but not everyone literally grew up on the Internet. Not everyone had computers in their kindergarten class. Some people came from a time when you could actually speak to an American when calling AT&T (or Ma Bell) about your phone service. Also, the next comment is quite facetious and not directed at Lina in any way, but... when my best friend has questions about why people are the way they are, I always have to say, "Well, not everyone is as smart as you or I." Of course, I'm half joking, but I'm just emphasizing the fact that people are different. What's good for me may not work for you and vice versa. Obviously, if I were in Lina's shoes, I'd shop somewhere else with a quickness.

 

[Jemur]

I lol'd

>>I did not want to sit and type everything out in an email
(17 paragraphs over 5 posts is more efficient.)

>>I did not want to play email tag!
(from the 4th post, 13 hours after 1st post)

>> I DID NOT want to try to comb through Forums for my answers
k


Just Sayin'

 

[anim8r]

I see both sides, but if you ask me, the people wanting a phone conversation (if they have to actually request it) couldn't be many. In the time it would take to actually read and respond to 3-4 emails with back-and-forth questions from a potential customer, you could probably talk to 3 of them. I really don't care either way and don't see the need to ever speak with them personally, but for the rare one who would like a real conversation with a real English-speaking human, what would it hurt to have a phone number that isn't listed on the web site for the general Joe and that comes through caller ID somewhat hidden? No, I don't for 1 second blame Casey for not wanting to use her personal phone -- not for a second -- but she shouldn't have to. There should be some way to deal with the rare request without giving the number out. Surely they don't get THAT many people asking for phone calls. I guess they may have at one point when there were so many switch problems, though. Heck, they could even get a Magic Jack and stick it on Casey's computer.

It wouldn't matter. Even if you added the Sixth Method of contacting PS, you'd still get a complaint from someone not getting their questions answered fast enough.

It makes no sense to fullfull all of the needs of the very few.

We live in a day where you can ask a group of people a question about a product at 2 AM Sunday Morning on Christmas day and still get replies.

But

That's not good enough.

Reminds me of this clip:

YouTube - Everythings Amazing & Nobodys Happyhttp://www.youtube.com/watch?v=8r1CZTLk-Gk

I lived before computers and wrote my college papers with a pen, and later, when I could afford it, an electronic typewriter. Regardless of how old you are, you know someone that can use one of the 5 types of contact info.

 

[bearscreek]

We live in a day where you can ask a group of people a question about a product at 2 AM Sunday Morning on Christmas day and still get replies.

You're absolutely right about that, and that's a great advantage of our online world. It also cuts way down on customer service budgets when it's being done for free, and hopefully the first few answers happen to be the correct ones (they probably will be).

 

[tiburonfirst]

I lol'd

>>I did not want to sit and type everything out in an email
(17 paragraphs over 5 posts is more efficient.)

>>I did not want to play email tag!
(from the 4th post, 13 hours after 1st post)

>> I DID NOT want to try to comb through Forums for my answers
k


Just Sayin'

you are missing the point.
at that time, she was anxious to place the order, just wanted to clear up a few more things but chat was down.
where is the harm in talking to a potential customer, and most importantly flatly refusing to do so?
now that she is no longer in a hurry to place her order there is plenty of time to post and answer. the sale is lost.
btw there are people like myself who type with one finger, shame on us!!
so, my preference in this day and age is still the option of a call if i need to

 

[Kimmy]

I have nothing really to offer this thread because my opinion of this whole thing is in the middle. I can understand both sides.

Casey--If a situation were to arise where you needed to contact the customer regarding issues, you can get their number, dial *67 before the number and your number will be blocked thus avoiding possible harrassing phone calls.