My $200 dollar Kit and e juice order was rejected by customs and sent back to Health Cabin in China. No response from HC after a week. did I just loose $200 bucks?? Does this happen often and if so do we get a refund? Im really frustrated right now and would like some answers. Thanks
Rejected by customs!!!
- Thread starter RanRed6
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What will likely happen is Health Cabin will get the order back and either re-ship or give a refund.
Generally the advice is: Order juice and hardware separately. juice is the most likely thing to get stopped at the border. Anything else that's hanging out with it will be collateral damage. Order domestically or order your juices separately. ORder cartos with your juices too, if they're on the shopping list; cartos can sometimes get stopped at the border, too. I'm not aware of any other hardware that gets stopped at the border -- probably because there's no way for Health Canada to justify the stoppage.
Generally the advice is: Order juice and hardware separately. juice is the most likely thing to get stopped at the border. Anything else that's hanging out with it will be collateral damage. Order domestically or order your juices separately. ORder cartos with your juices too, if they're on the shopping list; cartos can sometimes get stopped at the border, too. I'm not aware of any other hardware that gets stopped at the border -- probably because there's no way for Health Canada to justify the stoppage.
yep, i had a 260.00 dollar order rejected, that was my supplier. now you all know, hehe.
i ordered from them for almost 3 years.
wow.
now i got a canadian vendor, and i praise him with the best.
and i got a canadian vendor for hardware.
i am glad i found this forum. thank you all, even since i was a ......
oh yeah, hc will refund your cash, they are reputable about that.
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Happened to me with the E9 order I made, HC is cracking down on e-cigs, and getting nicotine across the border is risky. Sorry you had to find out about ECF, the hard way like me.
I had to wait a month, while constantly pestering my China distributor, and they made me call every number from Health Canada, to DHL (the delivery company), I was put on hold for many hours with all these places, and in the end, I just kept emailing and telling China that I didn't have my package, I will never get my package, HC has seized it, there is nothing I can do, give me my money back...It eventually worked
I reccomend checking to see if Health Cabin has live online support. Much easier to wear em down in real-time, then by email...
But yeah just keep at it, and you'll get your money back, I know it sucks
I had to wait a month, while constantly pestering my China distributor, and they made me call every number from Health Canada, to DHL (the delivery company), I was put on hold for many hours with all these places, and in the end, I just kept emailing and telling China that I didn't have my package, I will never get my package, HC has seized it, there is nothing I can do, give me my money back...It eventually worked
I reccomend checking to see if Health Cabin has live online support. Much easier to wear em down in real-time, then by email...
But yeah just keep at it, and you'll get your money back, I know it sucks
Thanks guys, kinda feel a bit better about the situation. When I get my refund i am sticking to Canadian Vendors. Why dint i do this in the first place?? Duh.
i did have to file a grievence with paypal, after that, it was quick.
Do you know what they declared it as on the Customs forms/package itself? Generally that's what will get it stopped.
Yup ... me too ... although mines was not a quick process, it took about 45 days after filing the claim with Paypal to get my money back.
At the time that I ordered from China I was an ECF member, but had no clue there was a Canada forum
That's how it is. You take risk because you're getting a better deal, then hope everything will be fine. Who's fault is it? Health Canada. It's not your fault.
HC wants you dead before you can cash-in on your 1st pension check...its a conspiracy,I tell ya.
They also planted bugs in my apps and listen to my phone...I`m being followed.
8 more yrs and their plan goes belly up.
weeee
They also planted bugs in my apps and listen to my phone...I`m being followed.
8 more yrs and their plan goes belly up.
weeee
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