REM Creations SMPL 2.0

[levlhed]

I purchased an 18350 rem Creations tube and rem button switch on April 29th from The Vapor Lair. Started experiencing "hot button" right away. At first I thought it was my coil install, but eventually deduced it was the switch. Went to Vapor Lair site and saw the 45-day warranty policy and the indication that this was a known/common issue. I contacted Vapor Lair (per the instructions on their site) and received a very short email just saying to send it to rem under warranty. No RMA number, no form, nothing official. This seems very fast and loose to me and I'm concerned about ever receiving a replacement.

I sent the button as instructed (USPS Priority) with a print out of the sales confirmation/receipt/email from Vapor Lair instructing me to do so, along with my shipping address and contact information. REM Creations received the faulty button on Friday. I have yet to receive any kind of information, response, confirmation/etc as to when I should expect the replacement.

This all feels very unprofessional to me and I'm starting to think I should have just bought a clone.
I was considering purchasing an 18650 version from The Vapor Lair but I think I'll just hold off now and see if either company does anything to indicate they are capable of a reasonable level of customer service.

 

[duc916]

The only thing professional about REM/TVL/EDS are the photos they post on facebook. for 90% of their customers, that's good enough, so they all prosper regardless.

 

[levlhed]

Figures, no sooner to I publicly ..... and I get a shipping notification on the replacement. I'll report back once I receive/test it.

 

[Mr.Mann]

@alicewonderland

I saw you mention the quest for the perfect mechanical mod. 1) Did you find it? 2) What specifically are you looking for in a mechanical? Performance, looks or even hybrid-style top?

@levlhed,

How did it work out for ryou?

 

[alicewonderland]

i tried the smpl, but kept having trouble with arcing batteries/buildup of carbon on the bottom of my batteries. I just switched back to regulated mods and found out im happier with them and have better peace of mind. I cleaned my mechs and just set them aside for backups for now.

 

[Mr.Mann]

Aw, too bad. I thought I could make a love connection. haha. But I get it though. I totally understand where you are coming from.

 

[levlhed]

Thank you for reminding me. It actually worked out fine in the end.
You'd think that the button being a known issue that they'd test the damn things before shipping....

But anyway, got the replacement button and I've been using it for about a week now without any issues.
I like the mod a lot. Note I'm using the 18350 version. It is my stealth/work buddy.

 

[TKS]

Man this whole mod is a ....ing mess blow does anyone even know what they got is a clone of the original being advertised as authentic. Aside from the first batch of SMPLs. Who the hell is making these things anymore?