Riva 510 battery problems

[knobbysmoo]

Hoping someone can help me. Got my beautiful Riva kit 2 1/2 weeks ago. Love the Riva and love LF. Have been using these batteries about 3-4 hours a day on average. Four days ago one stopped taking a charge and last night the other died. Is there a trick to these to bring them back to life? I got some eGo pass-throughs to keep me going but the Riva is my favorite and I am bumming. Anyone else have this problem or did I just have really bad luck?

 

[markfm]

Clean the connectors with a tissue.

If that does not work, try to slightly pry up the center contact of the battery. A knife tip, gently inserted at the edge of the contact, just lift a little and then do the same on the other side of their post.

 

[pkj]

What Mark said. Good advice. IF that does not work, you need to pop an email to LF.

Support : support@liberty-flights.com

LF stands behind their product. Make sure you tell them your order number when you send them an email.

Please keep us posted,
Paula

 

[knobbysmoo]

Thanks so much for replying. Okay, have cleaned them but am a little afraid to do the prying. Would this void the warranty? Have emailed them but haven't heard back yet.

 

[markfm]

You aren't lifting it more than a fraction of an inch, tiny amount, so it just comes up slightly compared to the white insulator around the edge of the center contact. Sometimes people (including me) manage to screw an atty/carto down tight and it pushes that center terminal a bit too far down, so that ti won't make contact with the battery charger.

When you screw the battery into the charger, you also don't need to screw it in super tight. Once you see the battery button flash and the charger turn solid red (charging), that's enough.

(I've had two not-really-dead batteries where that's all that was wrong -- I screwed things together too tightly.)

 

[knobbysmoo]

Okay, thank you for the clarification. I will try that. Wish me luck!

 

[knobbysmoo]

No luck. Oh well, will wait to hear from LF Thanks again all!

 

[maltose66]

knobbysoo :What are you plugging your charger into?

 

[knobbysmoo]

well, normally the wall (is that what you meant) but also tried through my computer via usb. My first thought was the charger but I have a few and they all work on my other batteries, just not these.

 

[Mvgratz]

Liberty Flight Support:

Telephone : 888-807-3015

They normally are avalible.

 

[knobbysmoo]

thank you Mvgratz

 

[Mvgratz]

thank you Mvgratz

Thats why we're all here... To help one another

 

[Princessa]

I believe this post has a visual - it helped me more than words

http://www.e-cigarette-forum.com/forum/liberty-flights/156615-ego-t-riva-se-2.html#post2582046

 

[Rachezee]

There is another post from someone here that had 4 Riva batteries die on her. I really think there is a bad batch out there.

 

[knobbysmoo]

yep, that was what I was wandering about as nothing seems to work.

 

[ImYourSalt]

I'll be at work tomorrow. You can email me here: Ty@liberty-flights.com and I can hook you up.

 

[CurlyBmore]

Count me as another who had a problem with one Riva battery. Another thread showed an older Riva with smaller lettering and a newer one where the Riva was larger on the gold band and had thicker looking metal near the connector. I am impressed with LF due to their quick response and willingness to rectify the problem and take care of customers.

 

[pkj]

Hey Curly - Just wanted to remind you to send an email to LF. To be on the safe side, I would include your order number.

Support : support@liberty-flights.com

You want to make sure that support is aware of your issue too. Sometimes things can get overlooked in a thread like this if you know what I mean.

Sorry to read about your problem. Your email should get you on the way to getting it resolved.

Paula

 

[Katya]

Just out of curiosity, are these the new SE Rivas that are failing or the standard ones? It really sounds like a bad batch...

 

[CurlyBmore]

Hey Curly - Just wanted to remind you to send an email to LF. To be on the safe side, I would include your order number.

Paula

Paula,

Thank you. I already wrote to them about the problem as was impressed with their service. I just have to get to the PO to send back the problem unit.