royalsmoker .com and e-liquid .cn beware

[lowwkeyy]

royalsmoker .com and e-liquid .cn beware

a warning for people thinking about buying from them
I picked up a six pack of 510 models from them they shipped me a box of 403s . I have spent SIX hours talking with them and attempting to get them to resolve the order
the current order of resolution was
1st it was it i just don't know what im talking about
1stpart a oops we messed up and we will send you the correct stuff on your next order ?
2nd was oh we updated our product it's "the new" 510
3nd when attempting to get the 510 product they no longer make them sorry we have not updated our website to reflect the change
4th well we need to talk to our engineer
im starting to get the feeling
not to mention the kits i recieved were missing 1 atomizer each and they failed to ship another item
difference between the new 510 and the old ...well it would be easier for me to say look at there 403 model and compair it to the 510.

feel free to buckle in get a drink and watch the posts . i have attached a copy of the chat log for anyone who has the time to kill

I am a ..... to deal with i understand that so feel free to limit your comments on that known fact.
i know im boned, i am posting this for others to help form there opnion based on all available information

if positive resolution is met great i will post that info
if boned well i'll post the info
i am limiting this post to the issue above and leaving out other communcation, lead time (not ship times but from cash in there hand to stuff in the mail) issues


copy of msn log files

Aileen says:
[FONT=ÐÂËÎÌå]excuse me !
[/FONT][FONT=ÐÂËÎÌå]what is wrong with the goods?
[/FONT]james says:
got 5 pcs cigar and 6 401 or 403 ....i ordered 6 pcs cigar and 6 pcs 510 model
Aileen says:
[FONT=ÐÂËÎÌå]I am sorry for that ,i am checking with the factory!
[/FONT]james says:
thank you so much i am sorry to create this headache
Aileen says:
[FONT=ÐÂËÎÌå]hehe ,it is our fault ,and i should say sorry for this trouble to you !
[/FONT]james says:
so far it's not a major issue. and i understand how this can happen. the major question is what to do moving forward to reach resolution
Aileen says:
[FONT=ÐÂËÎÌå]i will give you a reply as soon as possible !
[/FONT]james says:
i am postponing another engagement based on this conversation. do you know how long this might take ?
Aileen says:
[FONT=ÐÂËÎÌå]i am sorry .based on our regulation in our company ,the customer should order some goods then we can ship the warranty ,in this case ,we can save the carriage
[/FONT]james says:
warranty
Aileen says:
[FONT=ÐÂËÎÌå]the wrong goods or the broken goods
[/FONT]james says:
this is not an issue that i created in any way shape or form. I currently do not KNOW the quality of your products since i have not recieved what i have asked for. i have no intentions of making another order nore running to westernunion to get an order shipped out. i need the items i requested shipped.
Aileen says:
[FONT=ÐÂËÎÌå]in that case ,i will ask Jocelyn ! can i ask that the 401 or 403 can use ? it is your first time to order ,how do you know it is the M401 or 403?
[/FONT]james says:
i have 3 510 kits in my hand from three different vendors ( ordered from inside and outside the usa. i also looked at your product photos to compair it to your 510 model. the model that you shipped me looks like the 401-403 manual battery male threads on the battery terminal and only ONE atomizer inthe box. ( there was an extra cart in the charging case of the one i did open. )
the extra cart in the charging case was empty
i am not attempting to pull a fast one. i have 10 different models of ecigs in front of me i have been attempting to find which product i felt was best before entering the market place with the 510 model is it in my opnion. i would love to see a relationship moving forward and getting a US and MEXICO based chain in process before christmas season. the model i recieved is not the product that
remember there are two discussions to be had 1. getting the 510kits and missing cigar shipped out . the 2nd issue is sending back , or buying the kits that are in my hand.
Aileen sends:

Aileen sends:

Aileen sends:

Open(Alt+P)
Aileen sends:

Open(Alt+P)
Aileen says:
[FONT=ÐÂËÎÌå]i have send you 4 picture !
[/FONT]james says:
300kb left in download
*edited out the photo links but shows picture of the 403 kits i recieved

james says:
thats what i have
Aileen says:
[FONT=ÐÂËÎÌå]the 510 you received just like this ?
[/FONT]james says:
except black with blue light
Aileen says:
[FONT=ÐÂËÎÌå]that is all my goods !
[/FONT][FONT=ÐÂËÎÌå]our 510 products
[/FONT]james says:
http://www.e-liquid.cn/catalog/product_info.php?cPath=48&products_id=145
Aileen says:
[FONT=ÐÂËÎÌå]how about the goods ? how about the quality?
[/FONT]james says:
your website shows a 510. the items you shipped and the photos you shipped me are NOT 510.
the male threads are on the atomizers and there should be 2x atomizers per kit
do you see what i am refering to ?
Aileen says:
[FONT=ÐÂËÎÌå]yes of course!
[/FONT]james says:
so do you see the difference between the 510kits on your site and the pictures you sent me ?
Aileen says:
[FONT=ÐÂËÎÌå]this kind of 510 is our new product .the old one we did not do now
[/FONT]james says:
what kind is the new 510
Aileen says:
[FONT=ÐÂËÎÌå]which sent to you !
[/FONT]james says:
the "new style" is NOT a 510 that i ordered or have any interest in

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james says:
the 510 that i ordered is NOT what i was shipped .
Aileen says:
[FONT=ÐÂËÎÌå]what do you need us to do ?
[/FONT]james says:
i need 6pcs kits 510 that you have listed on your website with the items listed on your website shipped to me. the other items returned you shipped me returned in the box you ship the new kits in with attached return label and comercial invoice to clear customs or purchased the unneeded items from your company at a heavly discounted price.
Aileen says:
[FONT=ÐÂËÎÌå]but we do not do the old one now ,the new on is much better accounting to the inspection !so we decide to sell the new one
[/FONT]james says:
then you dishonestly sold me a product you did not stock. wasted countless hours of my life. and money that you should not of recieve is nw in your hands? if i am understanding you correclty
am i understanding you correclty ?
Aileen says:
[FONT=ÐÂËÎÌå]you know the website we just did not renew it ,the new products we just have produced for 15 days
[/FONT][FONT=ÐÂËÎÌå]i am very sorry ,but 6 sets old ones is impossible ,we lost too much ??the cigar i can give it to you !
[/FONT]james says:
since the items i ordered and listed on your site are not avaible and you do not plan to carry them in the future i have no need from them .
i do not need the items listed and do not need them moving forward. since the items i ordered are no longer avaiable to me and you failed to send notice or request approval for this modification to the order i assume one of two things, your company will have no problems covering the cost of return and refunding my money. or your currently operating a bait and switch operation and i need to make
others aware and do everything inside my morally corrupt mind to keep you from doing buisness
btw you forgot 6pcs atomizers and 1 cigar
?
Aileen says:
[FONT=ÐÂËÎÌå]i am sorry ,the atomizers and 1 cigar,if you order the other things ,i can ship to you together ,the warranty i can pay the carriage !
[/FONT]james says:
if you order the other things ? you can ship together ?
i have no intentions of paying for your companys failure. i need a refund for shipping and cost of units. this is no fault of mine but fault of your company .
i do not need the stuff you sold
Aileen says:
[FONT=ÐÂËÎÌå]yes ,it is really our fault ,i do apologize ,in your opinion ,i should pay all the cost .and if you dont order other things ,the carriage will be high!i am talking with the producing department.
[/FONT]james says:
i am not making talking about shipping 1pcs cigar and 6pcs atomizers . i am talking about i need my money back for the items you shipped me that i did not order the kits you shipped i ordered the ones listed on your site. since you no longer have them but are attempting to ship a non similar product without my approval i want a full refund for kits cigars shipping. and if you want your stuff back
ship me whatever you need to get it there so it's no cost to me
Aileen says:
[FONT=ÐÂËÎÌå]i know the 510 ,i am talking with the producing department about the 510.i will give your reply as soon as possible !i am very sorry!
[/FONT]james says:
thank you very much. when should i expect a response few monents , hours , days ?
Aileen says:
[FONT=ÐÂËÎÌå]hours ??ok??
[/FONT]james says:
at this point i really have no other options it looks like we have been dealing with this for a few hours now
Aileen says:
[FONT=ÐÂËÎÌå]i am really really sorry!
[/FONT]james says:
it will take me a while to post this info up on the forums any how
Aileen says:
[FONT=ÐÂËÎÌå]be patient !i am nearly quarreling with the producing department
[/FONT]james says:
any news
Aileen says:
[FONT=ÐÂËÎÌå]our engineer is inspecting the 510,i will give you the best reply!
[/FONT][FONT=ÐÂËÎÌå]try my best![/FONT]

****end of current chat log

)*** start chat log with wendy @ same company
to verify aileens conversation with me the product pictures on your website as a 510 is not a product you offer nor plan to offer again and the item i recieved ( the 401 or 403 model) is now being marketed as a 510 ?
hello
Wendy says:
Hi
james says:
to verify aileens conversation with me the product pictures on your website as a 510 is not a product you offer nor plan to offer again and the item i recieved ( the 401 or 403 model) is now being marketed as a 510 ?
hello
Wendy says:
I understand the 510 supplier we change
the previous one the quantity is no good
james says:
so how do i get the product i didn't order back to you and my full amount back in my hand. you did not ship the product you sold.
Wendy says:
the quanlity is ni good
you want the previous 510
right?
james says:
the metal is cheap, the length do not fit the real 510 accessories and it's simply not what i need , not what i bought , not why i came to your company
battery,charger, the only thing that i can use moving forward is the cart and thats useless since i have a 1000pcs order being made now
that and the kits did not come with 2x atomizers only one
Wendy says:
I need to investigate it before the mass production the factory give me the sample it's the same as the one on the website
james says:
it's the same as the 401 stuff .
this is not correct, the stuff i have is simply junk and has no use to me. i need a return label and refund , If i had any fault in this i would glady accept a restock fee and pay for shipping but do to all fault being in your companys hands i will not comply with and cost
Wendy says:
first investigat it and then if it's our mistake I will ask the factory give us the new correct ones and pay for the re-shipping cost
give me a litle time
I will go to the factory have a look

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james says:
what is there to investigate ?
aileen just sent me the photos of the product i have and what is now called "a 510"
im sorry a"510" model
hello what is there to investigate ?
Wendy says:
now i need to confirm whether they can produce the correct 510
if Yes i arrange your order warranty for you first
and then I need to check who make the wrong communication on the matter
and if the factory makes the problem they will pay for all things
james says:
great i;ll post up the progress on the forums to keep the other members up to date
Wendy says:
ok
if i have the result I'll tell you online or send you e-mail
I'll send you the feedback as soon as possible
s for your informing
as you know we still have many orders 510 in the factory
find the problem earily is more better than late
s
james says:
if im reading your invoice log correctly about ten orders aday
Wendy says:
we also have the order from the e-mail
and also the old customers order

 

[Serraangel]

Wow, I am going through almost the exact thing with this company!!! I ordered 12 510 kits black with blue led lights and I got what looked like to me (after over 3 weeks of waiting for my shipment) 12 510 kits black with a green led light, I thought oh well no biggie right? WRONG! These were m 401's batteries stuck in a 510 kit. they look very simular. I didnt find this out untill I sold over half of them. Now I had to order real 510 batteries from Healthcabin and send them out to my custemers as soon as possable! Meanwhile the same headache comunicating with this company for some sort of compusation.

 

[Serraangel]

Oh yeah forgot to mention that Wendy also told me she would ship the batteries with my next order! LOL..... NEVER will I ever order from this company again! I doubt very much I will see any compusation on this so I hope anyone thinking of placing an order finds this post 1st. HealthCabin has been very profesional and nice and will get my buisness from now on.

Like I said in my previous post that it took over 3 weeks for my order to get to me. Durring my wait I would e mail them asking if everything was ok and I got 2 lame excuses. 1st one was that the factory lost power then the next week the excuse was they were sick. I kindda got a feeling then I was in trouble. by the way I am a new reailer in this buisness and this was my 1st order so I am not starting out very good and most of my custemers were friends of mine.

 

[lowwkeyy]

Wow, I am going through almost the exact thing with this company!!! I ordered 12 510 kits black with blue led lights and I got what looked like to me (after over 3 weeks of waiting for my shipment) 12 510 kits black with a green led light, I thought oh well no biggie right? WRONG! These were m 401's batteries stuck in a 510 kit. they look very simular. I didnt find this out untill I sold over half of them. Now I had to order real 510 batteries from Healthcabin and send them out to my custemers as soon as possable! Meanwhile the same headache comunicating with this company for some sort of compusation.

how long ago was this

i got very lucky myself. i placed a few 10 unit orders with other companys just incase one threw down the yellow flag i could move forward without any major setbacks.

i believe im going to chuck these kits to people at cost without warranty just to have em gone .

i just don't like good people getting screwed. which to date is what this company has to offer .

 

[lowwkeyy]

Aileen says:
[FONT=ÐÂËÎÌå]our engineer is inspecting the 510,i will give you the best reply!
[/FONT][FONT=ÐÂËÎÌå]try my best!
[/FONT][FONT=ÐÂËÎÌå]dear james.i am sorry ,since now ,we have received a lot of complains about the 510 from the customers ,but we even do not know what is the problem about that ,but the 510 we should rethink about it .the engineers should discuss it and inspect it .i know that will cause many troubles for you !and you are very angry ,i can understand your feeling .however we need time to solve this problem.sorry!


cut in paste of james(thats me )'s comment
LET ME MAKE THIS SIMPLE FOR YOU i do not care about your needs wants or quest to waste my time. i need a statement my 11am your time indicatiing westernunion has funds available for me to pickup . or detailed pictures of the corrected order with tracking number. please make one of two things happen.
[/FONT]

 

[jj2]

I'm kind of dealing with Top Machinery out of China in connection with my DSE102. Top-rol mini.
I got a starter kit (Skyrl) and it was awesome, and Eddie is a really nice guy, but with the impending ban, I had to stock up and fast. The cheaper the prices, the more I could buy.
I ordered attys and batteries. Well the attys arrived, but no batteries. When I said something to them, I was told they were in the order. I had to press a bit but they did finally give in and mailed them to me.
When I finally got them, I had trouble from the get-go and I'm beginning to wonder if the sales rep got them from the reject bin. They have been nothing but trouble. Hours to charge and then they'll only work for a very short time. Generally, to get any vapor, I had to pull hard several times. I think I’ve done in two attys because I had to get them so hot.
And, yes, I know it's the batteries because I still got one of my originals and when the atty is connected to it, everything works beautifully.
It's been very frustrating, especially since they have that holiday thing going on. I've emailed them, but I expect a big fight out of it.
I'll let you know how it comes out if I can find this thread again, but right now, I wouldn't trust anything that comes out of that factory.
I also had another order through them and they missed it up too and they sent me a USB plug-in instead of a charger I ordered.
If you do use this model, deal with Eddie. At least you have a good chance of getting replacement to bad parts because when I first got my starter kit, Eddie had to replace one of the batteries and he made it so easy.
My friend, who is the other part of jj2, also had trouble with a battery. He threw a fit here at ECF and I got on him for doing it, but now I think he had every right to.


Maybe it’s just the batteries they make that aren’t worth crap.

 

[lowwkeyy]

keep you posted conversations since last post

james says:
have you found a resolution for your bait and switch / product change issues ?
hello
Wendy says:
This morning I go to the factory to check the 510 with them
but I found it's the same as the previous 510 only the packing is mot the same
the battery and the e-cig I check they are useful
james says:
do you have a photo of this ?
aileens photos showed ad totally different item than offered as a 510 on your website and in no way works or fits with the 510 models offered by all other vendors inside of the us and healthcabin in your country
james sends:

Cancel(Alt+Q)
james says:
this is what i got except black with blue led contents of each box 1x atomizer 2x battery 1x charger 5x carts 1x empty cart with no fill stored with the charger . threads on atty and battery are reversed and diffrent thread styles to the ones shown on your website , metal is lower grade .
hello

 

[tony206]

Thank you for pointing this out to the community.

 

[lowwkeyy]

Thank you for pointing this out to the community.

T H A N K Y O U
I was afraid i was about to rock the boat and become and outcast.

 

[lowwkeyy]

ISSUE RESOLVED
AFTER MANY HOURS OF MSN CHAT SESSONS
Wendy has sourced the "old style" 510 kits the ones we are use to seeing
and has agreed to send them out to me after i ship back the wrong/new510 kits back to them.
I WILL NEED TO PAY FOR SHIPPING BOTH WAYS but this issue seems to be resolved

PLEASE NOTE THERE SITE HAS NOT BEEN UPDATED YET BUT I HAVE BEEN TOLD THEY ARE WORKING ON IT CURRENTLY
THE NEW 510KITS HAVE male threads on the battery instead of the atomizer ( unlike the current 801,510,901 )


please be careful



Chat log ... ok well i failed to cut and past and closed the window. it's 215a here and i need some sleep

 

[TheScrye]

wow, this all sounds like fun. Good to know that this place can't be trusted. I wish I had the money to stock up on supplies here... but I don't. So hopefully I'll be able to get stuff from China for awhile after the ban.

 

[VaporLasVegas]

So what if you were someone like Serraangel and she has sold the kits to her friends? " I am one of them. Iwant to find out what is going to happen to her like is she screwed or will matters be resoved. She will send us new batterys from a differant suplier, But it will suck 4 her if she has to lose money. What do ya think?

 

[TheScrye]

Well, in general. If the ban passes, any US retailer is pretty much screwed. Not much else to say about that.

 

[jj2]

I'm sorry, but it ticks me off when the supplier makes a mistake and then expects the purchaser to pay for the postage to set it straight.

They made the mistake so, even if it's just $.44, they should cover the cost.

 

[rkh3]

Boy, a little light on her English language skills eh?

 

[lowwkeyy]

i live in texas . im use to english mix
im a product of an indiana public school. you can tell that i don't know it that well.

i would focus more into the product issues they are currently having and how they are resolving them moving forward. i assume there are 9 orders a day 200 since i placed my order i would assume 1/8th from the site here and 1/2 of them can tell the difference between the two models .

i am waiting for photos of what she is going to send me

 

[suhrim21]

that sucks you got screwed like that. Im glad you were able to come to a conclusion that you could be content (I say content because you still had to deal with all the frustrations and still have to pay shipping) with. I hope everyone reads this before ordering from them.

 

[ramblingrose]

ISSUE RESOLVED
AFTER MANY HOURS OF MSN CHAT SESSONS
Wendy has sourced the "old style" 510 kits the ones we are use to seeing
and has agreed to send them out to me after i ship back the wrong/new510 kits back to them.
I WILL NEED TO PAY FOR SHIPPING BOTH WAYS but this issue seems to be resolved

PLEASE NOTE THERE SITE HAS NOT BEEN UPDATED YET BUT I HAVE BEEN TOLD THEY ARE WORKING ON IT CURRENTLY
THE NEW 510KITS HAVE male threads on the battery instead of the atomizer ( unlike the current 801,510,901 )


please be careful

I'm sorry to hear about your problem. I'm glad its resolved, although you shouldn't be stuck with shipping charges. Reading the conversations was pretty bizarre... I'd have been blowing a gasket!

One thing puzzles me; your comment about male thread locations. On the 510 its always been the reverse of 401, 801 and 901.

 

[RooksGambit]

I'm think you got M401's with the manual switch. I could be wrong, but it would explain the male threads being on the battery.

-Rook

 

[lowwkeyy]

I'm sorry to hear about your problem. I'm glad its resolved, although you shouldn't be stuck with shipping charges. Reading the conversations was pretty bizarre... I'd have been blowing a gasket!

One thing puzzles me; your comment about male thread locations. On the 510 its always been the reverse of 401, 801 and 901.

you are very correct. i was might of been 1/2 asleep or just steamed when i posted up that one good catch.