Saying hi, and a few issues with Gearbest

[RicardoSilva]

Hi guys.

I'm a recent vaper from portugal, that happily dropped the stinkies after 20+ years of heavy smoking, all of it, thanks to vaping.

I got a setup from a shop, and wanting to get a few more stuff to prevent that I would end up without a functioning one in case of issues, I headed to gearbest.

Browsed back and forth and ended up purchasing a couple of mods and tanks. This was on December 31st.

Since then the order was shipped, and the postal service is showing it as accepted since January 18th. No other updates.

Called the postal service who told me that was probably lost and that the vendor had to raise the complaint with them, as they were the ones shipping it, so I raised a ticket with gearbest.

I got no reply whatsoever. I chased them. No reply. Not exactly impressed with the service right now, and seriously considering raising a fraud complain with the bank.

Did anyone had similar issues with gearbest in the past?

Cheers and happy clouds!

 

[gandymarsh]

Welcome to ECF!

I've never used Gearbest, mainly because I have read posts here about their poor customer service. I just don't trust them.

I know of some members here that order from them with no problems.

I trust fasttech much more and have ordered from them several times with no problems. It usually takes at least 2 weeks to get an order from them, Longer if the order contains batteries or items that are not in stock.

I hope you get things worked out.

 

[RicardoSilva]

Thanks!

I know people that bought a ton of stuff there and got no problems. What they told me is that they usually so small purchases, just to be safe.. That's probably a wise decision, but I'm not a wise man, I guess..

Fingers crossed, and happy vaping!

 

[RainSong]

I've only ordered from them once, just recently, and I had no trouble. I did have the option of choosing to have my item shipped from a warehouse in the US though, only one state over, so perhaps I was lucky.

 

[RicardoSilva]

Yeah.. Ordering to portugal, from china.. Guess I was pushing my luck, but we don't have that much selection available here, and the selection we have tends to be quite overpriced.

Let's see how this goes, but honestly right now I don't think I would order free money from them.

Happy vaping!

 

[Anthony_Vapes]

Hi guys.

I'm a recent vaper from portugal, that happily dropped the stinkies after 20+ years of heavy smoking, all of it, thanks to vaping.

I got a setup from a shop, and wanting to get a few more stuff to prevent that I would end up without a functioning one in case of issues, I headed to gearbest.

Browsed back and forth and ended up purchasing a couple of mods and tanks. This was on December 31st.

Since then the order was shipped, and the postal service is showing it as accepted since January 18th. No other updates.

Called the postal service who told me that was probably lost and that the vendor had to raise the complaint with them, as they were the ones shipping it, so I raised a ticket with gearbest.

I got no reply whatsoever. I chased them. No reply. Not exactly impressed with the service right now, and seriously considering raising a fraud complain with the bank.

Did anyone had similar issues with gearbest in the past?

Cheers and happy clouds!

I've ordered from gearbest probably a dozen times. never had an issue. even had 1 item show up in less then 10 days including weekends. They have a ticket system if you have an order issue open a ticket on it. they will usually respond very quick. once it says accepted it's usually 7-14 days before it moved again but that depends on customs and your local post office hubs.

 

[RicardoSilva]

I've ordered from gearbest probably a dozen times. never had an issue. even had 1 item show up in less then 10 days including weekends. They have a ticket system if you have an order issue open a ticket on it. they will usually respond very quick. once it says accepted it's usually 7-14 days before it moved again but that depends on customs and your local post office hubs.

I really hope you're right..

I did open a ticket with them last week and no reply so far.

The 2 weeks since the package was accepted by the postal service are gone, so my hopes aren't exactly high right now.

Thanks and happy vaping!

 

[Anthony_Vapes]

I really hope you're right..

I did open a ticket with them last week and no reply so far.

The 2 weeks since the package was accepted by the postal service are gone, so my hopes aren't exactly high right now.

Thanks and happy vaping!

I had a buddy who ordered from efun IIRC an ammit. after about 6 weeks of it not arriving and ti was stuck in the same status like you, he filed a claim with paypal and got a refund. then 2 weeks later it showed up lol.

If it comes into the chicago hub of the USPS it's pretty much ....ed for a few extra weeks. that hub sucks. luckily mine all come into the Los Angeles hub which is pretty good

 

[RicardoSilva]

I had a buddy who ordered from efun IIRC an ammit. after about 6 weeks of it not arriving and ti was stuck in the same status like you, he filed a claim with paypal and got a refund. then 2 weeks later it showed up lol.

If it comes into the chicago hub of the USPS it's pretty much ....ed for a few extra weeks. that hub sucks. luckily mine all come into the Los Angeles hub which is pretty good

You have no idea on how much I want you to be right..

 

[Anthony_Vapes]

You have no idea on how much I want you to be right..

well i hope i am too. waiting on vapemail from china sucks lol

 

[RicardoSilva]

well i hope i am too. waiting on vapemail from china sucks lol

Ok.. In that case you may have a pretty accurate idea! Hehehe

 

[dc99]

I always got my stuff from them but there shipping practices stink. Whether you can track it or not just depends on the shipping method. I have had stuff arrive while it showed no movement at all. I wouldn't worry about getting it. Just don't be in any hurry. I have got packages in 10 days and I have waited well over a month.

 

[Anthony_Vapes]

I always got my stuff from them but there shipping practices stink. Whether you can track it or not just depends on the shipping method. I have had stuff arrive while it showed no movement at all. I wouldn't worry about getting it. Just don't be in any hurry. I have got packages in 10 days and I have waited well over a month.

If you get the option use KR Registered It's super fast. 7-10 days

 

[Canadian_Vaper]

waiting on vapemail from china sucks lol

I love ordering from China, with free shipping on top of it... I have 7 orders floating around out there right now, something could be here tomorrow, next week or even a month from now... Surprise vape mail lol...

 

[Anthony_Vapes]

I love ordering from China, with free shipping on top of it... I have 7 orders floating around out there right now, something could be here tomorrow, next week or even a month from now... Surprise vape mail lol...

yeah the chinese new years sales got me too. i got 10 orders making their way over here eventually. I don't mind it I'm so behind on using stuff and reviewing stuff that the wait doesn't bother me at all.

 

[SnapDragon NY]

Hi Ricardo and Welcome- sorry to hear about your GB order- I have placed many orders with Gearbest and Fasttech, with pretty much no issues. Try another ticket with them, and I have used the Live Chat and they have been pretty helpful! One order I had was delayed because of a typhoon, but they seemed quick and responsive- so try again!
The shipping is the worst part, with sometimes terrible tracking, and SLOW, just keep on it , the squeaky wheel gets the grease! Don't give up, maybe the next customer service agent will be more helpful!

 

[daviedog]

I would distrust the tracking more than Gearbest.
The poor response from opening a ticket is vexing.
I've had some hairy moments, but in a 100 or more orders of vape gear in the last 4 yrs,,received every one of them..

 

[BrotherBob]

Hi guys.
I'm a recent vaper from portugal, that happily dropped the stinkies after 20+ years of heavy smoking, all of it, thanks to vaping.
I got a setup from a shop, and wanting to get a few more stuff to prevent that I would end up without a functioning one in case of issues, I headed to gearbest.
Browsed back and forth and ended up purchasing a couple of mods and tanks. This was on December 31st.
Since then the order was shipped, and the postal service is showing it as accepted since January 18th. No other updates.
Called the postal service who told me that was probably lost and that the vendor had to raise the complaint with them, as they were the ones shipping it, so I raised a ticket with gearbest.
I got no reply whatsoever. I chased them. No reply. Not exactly impressed with the service right now, and seriously considering raising a fraud complain with the bank.
Did anyone had similar issues with gearbest in the past?
Cheers and happy clouds!

Welcome and glad you joined. You have to remember that the Chinese may have invented mass trading, so you have to be patient and politely state your problem. You will get nowhere playing hardball (there is an ancient Chinese proverb which refers to wise men catching more flies with honey than vinegar).
I only order from a Chinese owned company/mfg'r if It is money that I can afford to lose or items I can wait on. Sometimes its best to order some items (built in battery mod as example) separately, if you think you are going to have a problem receiving all the the items in the order.
Suggest be polite, firm and persistent.

 

[Smoke_too_much]

Hi Ricardo
Are you sure it is not stuck in your customs or does acceptance by the post office mean it has cleared?

 

[RicardoSilva]

I love ordering from China, with free shipping on top of it... I have 7 orders floating around out there right now, something could be here tomorrow, next week or even a month from now... Surprise vape mail lol...

surprise vape mail makes it sound much better actually.