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Seems maybe my first post did not go over well

Discussion in 'Vaping.com' started by Kenneth Gamble, Dec 6, 2019.

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  1. Kenneth Gamble

    Kenneth Gamble Full Member

    Dec 6, 2019
    @low_tar_neil . Why are you taking money and not providing product? Seems there is a lot of this going on right now. When are we going to see some action?
     
  2. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Sorry Kenneth, I’ve been off work sick, orders are shipping, there’s just a delay in getting tracking info uploaded. Give me your order number and I’ll get someone to look into it and reach out.
     
  3. Kenneth Gamble

    Kenneth Gamble Full Member

    Dec 6, 2019
    @low_tar_neil . My order number is V100225546. Sorry to hear you have been ill, hope you feel netter soon.
     
  4. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Thanks, me too, it's been a rough one. I've asked someone in the warehouse too look into it, and I've also refunded you a pack of pods to say sorry.
     
  5. Kenneth Gamble

    Kenneth Gamble Full Member

    Dec 6, 2019
    @low_tar_neil . Thank you for the response. I was not looking for anything for free, however I do say thank you for the extra effort. My first order was a very awesome experience and I thought I found a new place to get my stuff. So I was excited when I placed the next order and ran into issue that was not expected. Then with no response I became weary. I know life happens and I guess I over reacted when I seen others having the same issue. Too make it up on my end, I will be a repeat customer again and let time tell the tale. Again, thank you and I hope you get back to 100% soonest.
     
  6. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Thanks for your understanding Kenneth, come back to me if you have any more problems, any time.
     
  7. Kenneth Gamble

    Kenneth Gamble Full Member

    Dec 6, 2019
    @low_tar_neil . I received my order today and it is missing an item. My order number V100225546 was for two devices and 3 additional pod pack. One of the devices was not in the package. What do I do at this point? 20191209_173925.jpg 20191209_173910.jpg
     
  8. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Hi Kenneth, what would be the best outcome here? I'm happy to resolve it any way you like.
     
  9. Kenneth Gamble

    Kenneth Gamble Full Member

    Dec 6, 2019
    @low_tar_neil . These are gifts that I was presenting to a couple of buddies that have recently gave up smoking. I would really like to have the missing device pack so I can do as I intended. Will you be able to get it out ok or should there be a different outcome you would prefer?
     
  10. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    No, whatever you need I'll make it happen, just wanted to ask.
     
    • Like Like x 1
  11. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Typically it's out of stock now, I'm sorry, if you want to choose another kit, whatever you like, I will DM you a coupon so it's free. This will be a much quicker way of resolving it. Maybe a Smok Novo 2?
     
  12. Kenneth Gamble

    Kenneth Gamble Full Member

    Dec 6, 2019
    Do you have an ETA of when they will be back in stock? I can wait on it as he has another device he is using. I can always gift it later.
     
  13. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    I've asked the warehouse and will let you know what they say, bear with me
     
  14. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Hi Kenneth, they expect to have stock in within the next 7 days, so let me know what you want to do.
     
  15. Kenneth Gamble

    Kenneth Gamble Full Member

    Dec 6, 2019
    @low_tar_neil . If they get them in by the 20th, please go ahead and ship the missing device. If they do not, I regrettably ask for a refund on that portion of the purchase. As a side note, if they get gray or blue, either is fine. Just not red.
     
  16. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Ok thanks Kenneth, I'll keep an eye out for them personally.
     
  17. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Hi Kenneth, I was told that they came in and it shipped out last week, tracking number
    9405510205837005325262 with USPS, hopefully with you very soon.
     
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