@low_tar_neil . Why are you taking money and not providing product? Seems there is a lot of this going on right now. When are we going to see some action?
Seems maybe my first post did not go over well
- Thread starter Kenneth Gamble
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Sorry Kenneth, I’ve been off work sick, orders are shipping, there’s just a delay in getting tracking info uploaded. Give me your order number and I’ll get someone to look into it and reach out.
@low_tar_neil . My order number is V100225546. Sorry to hear you have been ill, hope you feel netter soon.
Thanks, me too, it's been a rough one. I've asked someone in the warehouse too look into it, and I've also refunded you a pack of pods to say sorry.
@low_tar_neil . Thank you for the response. I was not looking for anything for free, however I do say thank you for the extra effort. My first order was a very awesome experience and I thought I found a new place to get my stuff. So I was excited when I placed the next order and ran into issue that was not expected. Then with no response I became weary. I know life happens and I guess I over reacted when I seen others having the same issue. Too make it up on my end, I will be a repeat customer again and let time tell the tale. Again, thank you and I hope you get back to 100% soonest.
Thanks for your understanding Kenneth, come back to me if you have any more problems, any time.
@low_tar_neil . I received my order today and it is missing an item. My order number V100225546 was for two devices and 3 additional pod pack. One of the devices was not in the package. What do I do at this point?
Hi Kenneth, what would be the best outcome here? I'm happy to resolve it any way you like.
@low_tar_neil . These are gifts that I was presenting to a couple of buddies that have recently gave up smoking. I would really like to have the missing device pack so I can do as I intended. Will you be able to get it out ok or should there be a different outcome you would prefer?
No, whatever you need I'll make it happen, just wanted to ask.
Typically it's out of stock now, I'm sorry, if you want to choose another kit, whatever you like, I will DM you a coupon so it's free. This will be a much quicker way of resolving it. Maybe a Smok Novo 2?
Do you have an ETA of when they will be back in stock? I can wait on it as he has another device he is using. I can always gift it later.
I've asked the warehouse and will let you know what they say, bear with me
Hi Kenneth, they expect to have stock in within the next 7 days, so let me know what you want to do.
@low_tar_neil . If they get them in by the 20th, please go ahead and ship the missing device. If they do not, I regrettably ask for a refund on that portion of the purchase. As a side note, if they get gray or blue, either is fine. Just not red.
Ok thanks Kenneth, I'll keep an eye out for them personally.
Hi Kenneth, I was told that they came in and it shipped out last week, tracking number
9405510205837005325262 with USPS, hopefully with you very soon.
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