Sent you an email and left a message on your phone

[CSpencer516]

Dspin- when you rise up to one of the best vendors for vaping, they're should always be someone working. You don't see a coffee shop close for 5 days bc they're sick. He should have an extra worker or two, and even if he's sick he can simply write that in an email from his phone while laying down, saying sorry I'm sick, hopefully I'll be back in 2-3 days. That's my 2 cents

 

[CSpencer516]

Bruce wrote you a message, thanks alot, sorry for flipping out, alot of people were behind me on it, I'm out of my SS SR boge cartos, when I get the money I will be buying my batch from you once again!

 

[dspin]

For all those who do not know - Clouds of Vapor is not a coffee shop, It is a one man show - ran by Bruce. Selling atomizers, parts, mods, etc. - there is not that much of profit margin to hire employees. He doesnt make the stuff, he sells it. There have been times he has not gotten back to me for a week. I have spent several thousand dollars with him in last couple yrs. but I dont expect special treatment for that. Since we are airing all this on the forum - I thought I would add my 2 cents.

 

[kurtus]

Hey Bruce, any issue preordering an iatty 2 today and will I get one sent on the 15th when they are due to arrive? Thx

 

[craftmath]

Hey Bruce, any issue preordering an iatty 2 today and will I get one sent on the 15th when they are due to arrive? Thx

I talked to Bruce and he said they probably will not ship until the 20th. I know we are all anxiously waiting.

 

[kurtus]

I talked to Bruce and he said they probably will not ship until the 20th. I know we are all anxiously waiting.

Not an issue really, just made my payment and I did find the thread where he said he had spots left as I yesterday so I pulled the trigger an hour ago an placed my order. It'll be worth te wait regardless of the situation and I'll have a new DID to play with in the meantime so it's all good my friend. Thx for the reply though cause I know Bruce is swamped ATM.

 

[Bigbuyer]

I added a person my Nephew Justin on Customer Service to make it better.
Also, a new ticket system have been implemented.
Hoping that everyone will get answered quickly on a ticket or a PM.
That is faster than a phone call! I only can answer one call at a time....PM or Ticket your questions.

 

[CSpencer516]

Awesome! You know already that I just bought from your website, thanks again bud!

 

[kurtus]

Good to hear Bruce, just sent you a ticket regarding todays oddy order and a previous order from 2 weeks ago, looking forward to hearing back soon!!

 

[CaptSteve]

I want to add that Bruce is probably the most stand up guy in the business. I too have spent several thousand with him and I intend to spend much more in future. What you must understand is that he gets around a lot promoting the things he sells at all the meets and is not ignoring you. Justin is already doing a fine job as I received a reply to a question I sent in yesterday. Please stop bashing a great supplier over a minor delay because you're doing him a great injustice. Bruce is a true gentleman and cares about all his customers.

 

[dspin]

I want to add that Bruce is probably the most stand up guy in the business. I too have spent several thousand with him and I intend to spend much more in future. What you must understand is that he gets around a lot promoting the things he sells at all the meets and is not ignoring you. Justin is already doing a fine job as I received a reply to a question I sent in yesterday. Please stop bashing a great supplier over a minor delay because you're doing him a great injustice. Bruce is a true gentleman and cares about all his customers.

 

[VD93]

I got the wrong batteries in my order today. This thread has me a bit nervous, as I really need them by next Thursday.. Hopefully I will be back here praising COV soon for their speedy resolution of this issue, rather than the alternative...

 

[VD93]

The matter has been resolved. I was contacted this morning by Justin and received a shipping notice. COV is sending out the correct batteries and a return envelope for the ones they sent by mistake.. No issues with the customer service here! Made another order today as well. Great work!

 

[JthaBigVapor]

Awesome!

Glad I was able to help out.

And we are happy to continue doing business with you