service ticket

[crbrown]

I submitted a service ticket on 2/1/2011. I understand about the storm but how long does it normally take to hear back from anyone? I received an e-mail on the 1st saying that the ticket had been opened and that's the last I've heard. What concerns me is that in checking the ticket status is says "closed" I'm hoping that does not imply what I think it does, as I've yet to hear from anyone.
I am totally new to this and this is the first time I've had to deal with equipment not working.
I really need to get this issue resolved quickly, I was a 3 pack a day smoker for 20 + years (smoke free as of 1/4/11!) and the one shorty battery that i have is just not keeping up. Any help will be greatly appreciated.
Thanks

 

[Kimmy]

If it says "closed" I would deff call their support number or submit another support ticket as urgent.

I put in a support ticket on Mon. and they got back to me yesterday evening.

Don't get discouraged. They will take care of you. They're just behind most likely from the biggest blizzard in a long time in that region.

 

[Kimmy]

Also, check your spam box. For whatever reason they are always sent to my inbox on yahoo, but then are added to my spam box.

 

[crbrown]

Thanks Kimmy, I checked and it wasn't in my spam box and I'm not sure if I can pm yet.
I sent a reply to the service ticket, hope that does the trick.

 

[dohsma]

Just give us a call and we'll make sure it gets taken care of.

 

[Clover~]

Well there ya go! They are probably pretty busy and a little backed up. they will take care of you though!

 

[JenJen]

PM me your name and address, I have a plethora of older style batteries (manuals) and I would be happy to send you some to help build your stockpile! One shorty battery just will not do!

 

[krazie_Kid]

I guess I am just old fashion but I just call the number on the card lol, I know the Internet has a lot of hiccups and things get mixed up and it usually aggravates me. I find talking to the person directly is a lot easier lol. Well good luck to you, and if they do not get back to you, I believe the CS rep has a direct number floating around here, but like Kimmy said, due to the storm, nothing can be done, and everything will be backed up for a while.

 

[JazzBaby]

You really get a person when you call? Not the voice mail? LOL
I've called three times...and have yet to get a person. Left a message, today.

 

[krazie_Kid]

They are out today because of the worst blizard they had in forever Mark said, I always get a person. One time I called and thanked them for the surprises I got, left my name and I think Steve called me back and said you are quite welcome. I usually do get someone tho.

Leave your full name and a phone number and I promise they will get back to you once shop opens up again.

 

[JazzBaby]

Oh...yes, I know why they're not in, today. I've called prior to this, though...and only voice mail.
All's good...so far, though.
This blasted weather has just wreaked havoc on so many...

 

[crbrown]

I called and got a live person, and didn't even have to wait to long. I guess I was a little reluctant to call because of the storm, didn't want to be a pest. Now I know to just call.
Thanks every one for all your help, it's like having the biggest support group EVER!!! I'm sure it will make this path an easier one. God bless!

 

[krazie_Kid]

Yeah just call whenever you have a problem, I love it more then posting here, cause then here you have to wait for a reply and I don't have patients as it is, so now I just give them a call and that is it, done and over.

 

[dale1962]

Yeah this isn't Smoke 51 you have live people to talk too!!!

 

[krazie_Kid]

Oh I can go on with a list of other places to say you do not get live people and if you do, they don't know that you placed an order AFTER you give your order number...

 

[keyzygirl]

KK be nice,Not everyone is used to buying stuff online and it can be scarey wondering whats going on.V4L will handle it and they will be see that its all good.Its okay.Dont get upset that they are upset,then everyone gets upset.LOL!

 

[crbrown]

Well thanks again, and my original post was not meant to be a complaint but rather a question on how long and what to expect from the process. Sorry if I ruffled any feathers

 

[keyzygirl]

I just hope you stick around and enjoy being smokefree for a very long time.Its a great group and you can get alot of support and help here.Welcome to the family!Its a little crazy,but worth it.

 

[krazie_Kid]

Lol your post was not a complaint at all! Do not worry about it, cause I know how hard it can be to get through to anyone at all on a lot of sites, I would try to call Dave directly if you have the number for him, I am sorry I do not have it and I will try to look for it and edit this post for you.

 

[dale1962]

Well thanks again, and my original post was not meant to be a complaint but rather a question on how long and what to expect from the process. Sorry if I ruffled any feathers

I didn't mean anything by my comment just letting you know V4L will take care of you.