Shipping delay info

[badkolo]

I will be using a new post office starting tomorow, there seems to be a shipping delay this week and its not acceptable and has happened a few times and isnt acceptable, I will inform everyone if this new post office is better so we can have them ship these with no delays or at least when i scan them in at the office.


Thank You , chris olic

 

[teslastick]

Ya seems a few of my orders have sat in NY for quite a bit longer then they should have......

 

[badkolo]

yes they seem to hang in transit, so now we will try a new office and see how that goes

 

[AndAllThingsWillEnd]

Yeah, my package has been through 3 different sorting facility's... Whitestone, Flushing, and Brooklyn. This is the first time it's happened to me from you guys.

 

[badkolo]

thats one issue that they promised will be straightened out at the branch, but the other issue is my post office which doesnt like me delivering 100's of packages each day minutes before they close and they held them till the next day 3 times in 3 weeks so thats also being handled.

 

[PastaMonster]

I was wondering why my order which was scanned in by you on 10/3 didn't ship until today. I certainly hope the new post office appreciates your high volume and consistent business. Thanks for filling us in Chris.

 

[tlynn]

I was wondering why my order which was scanned in by you on 10/3 didn't ship until today. I certainly hope the new post office appreciates your high volume and consistent business. Thanks for filling us in Chris.

same here...

 

[badkolo]

yeah, i had 10 people ask me the same thing, and spent an hours there to try to figure out what the hell, tomorow i start with new post office and we will take it from there

 

[AndAllThingsWillEnd]

Oh, I was thinking the problem was with the multiple sorting facility's. I also noticed that day with the package just sitting. I just though that it was because I was ordering on a Friday.

 

[Beer980]

Looks like they held mine for no reason too. I will PM you the details.

 

[gman1000]

Bad, if you are having to travel farther than you need to just to get your packages out to your customers, I must says thumbs up man, you really do have a thing for your customers!!!! Let's hope that things pan out for you with the new PO & informing everyone on ECF. Now I know you never sleep.

 

[pnguin]

Thanks for the heads up. I started sitting on the mail box Wednesday,seeing if it would hatch my fluxomizers. Now that I know whats up I can relax.

 

[Beer980]

I track all my orders on my phone using an app called Parcels. You can see a map of the route it takes if you like. It works for the big three here in the states or a bunch of others world wide. I have had similar problems with USPS on shipping out my products. I now drop mine off at the next closest location and it usually beats their ETA estimate on envelopes. My local was usually a day slower. What a difference 6 miles makes.

 

[harmonic]

wow good work chris. for what its worth i put an order in friday the 30 and it got here on monday the 3rd so i was happy

 

[pnguin]

You might want to ask the post office for a shipping refund on this one.

Shipment Information
Confirmation Number: 9101010521297788656743
Shipped on: October 3, 2011
Shipped via: USPS First Class
Confirmation
Scan History
Date Time Location Status
October 5, 2011 23:55:00 BROOKLYN, NY 11256 PROCESSED
October 5, 2011 23:55:00 BROOKLYN, NY 11256 ORIGIN ACCEPTANCE
October 5, 2011 11:54:00 WHITESTONE, NY 11357 SHIPMENT ACCEPTANCE
October 3, 2011 09:48:00 11357 Electronic Notification

Looks like my order sat at your local post office for two days. Not sure where it is at right now, system has not updated yet for today. They have already exceeded their 1-3 day time frame. And the Postmaster General wonders why they are losing money.

 

[antfuzz]

pnguin,

Your order was shipped first class so the one to three day time frame does not apply. But you should be happy to know that it's out for delivery.

 

[skinnee]

Remember, USPS shipping is far less expensive for several reasons:

1. Delivery is a range, not date and time specific
2. Tracking is updated periodically, not up to the minute (tech varies greatly among USPS locations)

That's what you pay for with FedEx, UPS and DHL. I wish USPS was the same as the commercial shippers for much less money, but that's not the reality of it. Don't mean to be a downer, I just have to remind myself of it when I feverishly watch my USPS tracking details too.

edit: Think ecig supplies are painful waiting for, try waiting for 10 video cards to make it on the boat from Taiwan.

 

[pnguin]

Thanks Antfuzz. I know the guys at gotvapes did all they could. It is up to USPS now.

 

[robl45]

this is my biggest problem with usps, for first class and even priority mail, you get a shipping notification that its been scanned in, then its a crapshoot whether it ships that day or the next day. which really makes a difference if you planning to get it by the weekend. don't even get me started about the usps lying about trying to deliver on saturdays to my house, happened 3 times already when they supposedly left a notice.

but anyway, I figured it was just that the vendors weren't shipping them that day even though they said they did, apparently thats not the case.

 

[badkolo]

well its normal for you to make a order , get a tracking number becuase we send it through (other vendors do the same) so you know we got your order and will prep it, we try to do same day but sometimes youll get a tracking number and it will ship the next day( a 24 hour window), this happens time to time when we are extremely busy, on rare occasion some are held an extra day to some fubar, either mine, or if post office closed an hour ealrier and i missed it etc.. but thats rare.

the true issue is when we do everything on our end and it just sits there, and skinnee is correct, there is no promise of when its going to get processed nor any promise info so sometimes things just look like they are in limbo but in the end while it takes long sometimes which isnt due to anyting we did, it still gets to the destination and very very rarely do we get lost packages, and i cant say that for ups and dhl even though ups ,dhl and fedex rock ive had each of them do something unbelievably stupid