Look the shipping costs are a bit subjective. They are awesome if you are ordering a lot of stuff, but if you are just ordering a little stuff then its a bit high(by some views). It also did take almost a week to get them in(they are actually not in yet), so the concern is legitimate(sort of). I think they have the shipping right on the head, you just have to order enough stuff to make it a good deal.
SLOW Shipping
- Thread starter mixitman
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Of course, good on you for the appology. You POV is still valuable, it was just the delivery. I'm good with you and I'm sure Mixit is too.
too bad I missed that sale, I order a kit on friday. Ah well, in a way the money is going to a good cause
Ok I am going to break it down for everyone here!
I disagree, they boast the best customer service in the industry, but I have written 2 emails in the last 2 days regarding a problem with my last order and they still havent responded.
Ok well they have two people for CS, one does a few 24 hour days as a paramedic, the other is studing for college, so don't blame them. I know how rough it is to do CS I do it day in and day out! They are flooded with emails from the last HUGE sale that they DON'T have to do for us! It is up to them and them alone to do sales. Some peoples orders might have gotten mixed up or confused, it happens we are human!
I personally was planning on placing another relatively big order with them today but since I have yet to get a response about my last order I will be holding off.
Point for this is above why they cant answer! Just order from them, it won't hurt. I don't know Mark or Steve personally, but have talked to them a lot. They are great people and will help you as much as they can.
Its just good business practice to express apology when things dont go smoothly and to correct.
Again, FLOODED WITH EMAILS! THEY WILL GET BACK TO YOU WHEN THEY GET TO YOUR EMAIL!!!!!!!
I really hope they can win me over as a regular customer.
They shouldn't have to win you over, you should just try their items and see if you like it. A good business will try to win you over with free stuff, A GREAT business will win you over with their products that you buy from them, and a friendly represenitive. Such as Mark, Steve, Leaford, Val, and Ryan!
they do have a good product and lots of options, and I have read so many good reviews of them. I'll cross my fingers.
Their items are the best out there, I have read a lot about e-cigs before desiding to come with V4L and be considered part of their family!
As for OP, DUDE there was a huge sale and your order will be finished when they get to it. They don't go, "Oh this guy placed his order on saturday lets do him first." No they go by ok, sale started friday lets get fridays orders out then saturdays and sundays. Stop complaining that Oh its 2 days late because everyone knows mail doesn't go out on sundays! So it was shipped next day! Dam it!!!!
I have been with V4L for 3 months and yes I have had a few late packages but the fact that it is late gives me something to look foward to. I get to enjoy it more when it comes in!
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Lol epic!
Ok so here is something funny.
I figured V4L's biggest fanboi would chime in with the worst point of view in the thread. Go back and read the posts in the thread before chiming in. Better yet, stay out of my threads all together because your opinion means squat to me.
Dude seriously? First off I don't care about you. Second off, YOUR the one .....ing how important YOU are, not me. Oh by the way PM MARK don't post your complaints here!
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Let it go. It's not worth the energy. Go vape some smilin and chill. Maybe have a nice cup of tea.
Lol, I actually got some wowboy that I love, tastes just like 555 man.
Mark I oppoligise and feel so bad you have to put up with this all day man!
Mark I oppoligise and feel so bad you have to put up with this all day man!
Thank you, I totally agree with what you are saying!What is late as far as delivery goes? Six bucks for delivery for whatever you order and you're still ......? (V4L is super fast AFAIC)
For what it's worth I have to pay sales tax and i'm still happy as a clam with V4L!
"Finally someone gets my point to this whole thing. I did not come to the forums and say anything until after a few emails to V4L didn't produce anything even close to an apology or explanation. The only thing I got was justification for the long shipping times."
I think the point here is that they gave you a valid justification for the shipping time.
You want an apology for nothing having been done wrong. You didn't get it and now you're griping. It's not that they didn't answer, it's that they didn't answer the way you wanted them to. A number of people have posted here that the shipping was not slow on the part of V4L. It got out in a timely manner. Was it as fast as you would have liked? No. Has the USPS delivered it fast? No. I'm sorry but this kind of thing happens.
As far as I can see, it's not a big deal. I've had slow shipping myself and never let it bother me. Do you really need it that badly? I learned early on, to keep enough supplies on hand so as not to run out. This seems like much ado about nothing. But, I'm pretty easy going and don't usually sweat the small stuff. I hope your package arrives tomorrow. It sounds like you really need it badly.
I think the point here is that they gave you a valid justification for the shipping time.
You want an apology for nothing having been done wrong. You didn't get it and now you're griping. It's not that they didn't answer, it's that they didn't answer the way you wanted them to. A number of people have posted here that the shipping was not slow on the part of V4L. It got out in a timely manner. Was it as fast as you would have liked? No. Has the USPS delivered it fast? No. I'm sorry but this kind of thing happens.
As far as I can see, it's not a big deal. I've had slow shipping myself and never let it bother me. Do you really need it that badly? I learned early on, to keep enough supplies on hand so as not to run out. This seems like much ado about nothing. But, I'm pretty easy going and don't usually sweat the small stuff. I hope your package arrives tomorrow. It sounds like you really need it badly.
"But, I'm pretty easy going and don't usually sweat the small stuff."~JD
I totally agree with your whole post but that part sounds like me, I am very easy going. And for a product as great as theirs, I would wait a week if need be for it.
I totally agree with your whole post but that part sounds like me, I am very easy going. And for a product as great as theirs, I would wait a week if need be for it.
While I appreciate everyones passion and verve, let's keep in mind that at the end of the day, a customer isn't happy, and we will do what we can to achieve a resolution.
Let's let this thread rest, as no more good can come of it. While I respect that we all can get heated, we are all grownups here.
Thanks everyone,
Ryan
Let's let this thread rest, as no more good can come of it. While I respect that we all can get heated, we are all grownups here.
Thanks everyone,
Ryan
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