Well Mikey, this just might be a case kharma from your torpedo attack on that rather heated thread last week.
I have actually read a higher than usual number of post lately on here and at the New Members section over order and shipping issues.
I have never had an issue personally, however I have placed orders within days of each other and within that time the sequential order numbers have changed by 1-2,000. If V4L hits 99% efficiency that still leaves 10-20 orders that may have issues, of which let's say 25% of those get posted on ECF. So 2.5 to 5 posts over issues arise every couple of days that hit the boards. As of late that indeed seems to be the case which is why I still highly recommend V4L to all my friends.
As for hurting or not hurting an e-commerce business on an open forum such as this, that is pendulum that swings both ways. It's pretty easy to tell who is playing the squeaky wheel and who is simply voicing a reasonable service concern. I think it's actually better for dirty laundry to be aired here as opposed to the New Members forum.
Concerns over order or shipping issues here are for the most part discussed rationally amongst long time loyal customers. Where as those new to vaping tend to play the squeaky wheel victim in the New Members section. One must remember that for many new Vapors they are already a little quick on the trigger and an order or shipping issue is the perfect scenario to vent especially if they just gave up analogs.
If you are in business, you know that things do and will go wrong despite your best efforts. Keeping the customer happy after issues arise is what defines quality customer service. I think Wow's recent issue is a perfect example of a dedication to keeping a customer happy.
Keep an eye out for that kharma Mikey...it will getcha everytime!
I have actually read a higher than usual number of post lately on here and at the New Members section over order and shipping issues. I have never had an issue personally, however I have placed orders within days of each other and within that time the sequential order numbers have changed by 1-2,000. If V4L hits 99% efficiency that still leaves 10-20 orders that may have issues, of which let's say 25% of those get posted on ECF. So 2.5 to 5 posts over issues arise every couple of days that hit the boards. As of late that indeed seems to be the case which is why I still highly recommend V4L to all my friends.
As for hurting or not hurting an e-commerce business on an open forum such as this, that is pendulum that swings both ways. It's pretty easy to tell who is playing the squeaky wheel and who is simply voicing a reasonable service concern. I think it's actually better for dirty laundry to be aired here as opposed to the New Members forum.
Concerns over order or shipping issues here are for the most part discussed rationally amongst long time loyal customers. Where as those new to vaping tend to play the squeaky wheel victim in the New Members section. One must remember that for many new Vapors they are already a little quick on the trigger and an order or shipping issue is the perfect scenario to vent especially if they just gave up analogs.
If you are in business, you know that things do and will go wrong despite your best efforts. Keeping the customer happy after issues arise is what defines quality customer service. I think Wow's recent issue is a perfect example of a dedication to keeping a customer happy.
Keep an eye out for that kharma Mikey...it will getcha everytime!
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