I have to chime in on this one. I have 2 Vmax's and their both flawless pretty much in quality. Both of my buttons work perfectly. The chrome one I've had for just over a month now,and the black one I just got yesterday. Now every place I've seen selling these so far all of them offer a warranty, since they've just now kinda been getting to vendors and releasing to the public so he could NOT have had it so long now the warranty has expired. So why would he throw it in the trash rather than get a replacement or refund from the vendor. Most vendors in this awesome industry would deffinately work with your friend and the situation. I really cant see or believe that a vendor would not replace it if it failed in any way the 1st day he got it. Did anyone else stop to think about this besides me. Tell your friend to call the vendoe and "talk" to them, he'll attract more bees with honey than salt (be nice),but don't act hastly and throw a hundred dollar mod in the trash, and really the button is absolutely repairable, it's just a tactile type button soldered to the main board. It would take me more time getting the circuitry out of the tube safely than it would for me to de-solder and re-solder a new button on for him. Smoketech doesn't make the actual button that failed,you probably just happen to get the 1 button out of 10,000 that had a issue from the start( I hope) and the manufacturer of the actual button is to blame for that really. Anyway, just a different perspective on the situation. I hope your friend takes the time and patience to get this resolved and you can maybe report back to us with some better news in the future. Good luck, take care everyone. .............J