Snails - Response on Threads Part 7
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gotta disagree, attyit's an accepted cost of doing business, especially when it comes to defective items
Um, FWIW, I agree with Atty. This is a risky business and those poor vendors get a lot of defective products from China. If you return a dud, they send it back to the manufacturer but it's a hassle and their profit margins are probably very small. If they were to issue a refund every time they get something sent back to them, they probably wouldn't stay in business very long. Nature of the beast. Not to mention dishonest buyers who are always out there, unfortunately; many of them like to try new gear and then return it if they don't like it. Sad but true. We have a couple of ECF friends who work now for e-cig vendors and they confirm that people try to return everything, including opened e-juice bottles, simply because they don't like them or come up with some story that the item they got is defective when it really is not--usually user error or they just don't care for it. Just ask Lorikay...
So, @Katmar take your store credit or replacement and be grateful that they are being so accommodating. That's really the best they can do.
Just my
Or buy a Radius.
You'll have to shell out 200 bucks, but you get a lifetime warranty.Hello, Snails!
they might tell that to you but not to me!
not as long as i'm still in the store's warranty period 
Well, they are refunding. It was their product that was defective and they refused to test another one before sending it out, so they refunded me. I think that's fair.
they might tell that to you but not to me!
Exactly. It was under warranty. And their refusal to test another one is on them, not me. So, it WAS fair to refund me. I am satisfied. They gave me a store credit for my shipping cost. I'm ok with that, but they really should have returned that, too, as I did NOT order a defective product. They sent me one.
and they will be reimbursed
and videos are taking the place of actual returns now for vendors - what's still true is that china likes to send replacements with a vendor's next order though
If the STORE offers a warranty period, they should honor it...of course. Note warranty doesn't always mean refund though.they might tell that to you but not to me!
Um, FWIW, I agree with Atty. This is a risky business and those poor vendors get a lot of defective products from China. If you return a dud, they send it back to the manufacturer but it's a hassle and their profit margins are probably very small. If they were to issue a refund every time they get something sent back to them, they probably wouldn't stay in business very long. Nature of the beast. Not to mention dishonest buyers who are always out there, unfortunately; many of them like to try new gear and then return it if they don't like it. Sad but true. We have a couple of ECF friends who work now for e-cig vendors and they confirm that people try to return everything, including opened e-juice bottles, simply because they don't like them or come up with some story that the item they got is defective when it really is not--usually user error or they just don't care for it. Just ask Lorikay...
So, @Katmar take your store credit or replacement and be grateful that they are being so accommodating. That's really the best they can do.
Just my
Or buy a Radius.
Hello, Snails!
I understand what you are saying, Kat, but it's the nature of business. They are selling products that are to be in working order to the consumer. If they are found to be defective (which, btw, they tested it and it WAS defective), then I have a right to ask for a refund, especially if they won't test another one before sending it out. To me, that's how a business should run.
yup, can be different from store to store, vendor to vendor
Did you get your tablet back
yup! yup! yup!
Anyway, I'm glad you're happy now Katmar.
Also glad MountBaker was accommodating. I can't fault them on that level of service. Sure it took a bit, but it's more than what I might have expected.
I certainly wouldn't hold it against them as they didn't manufacture the thing. To be fair.
Also glad MountBaker was accommodating. I can't fault them on that level of service. Sure it took a bit, but it's more than what I might have expected.
I certainly wouldn't hold it against them as they didn't manufacture the thing. To be fair.
as a good vendor should be
i'm sure kat will remember that! i have no doubt though that tweety's anecdotal reports of unscrupulous buyers are true
Agreed, Atty. I don't fault them because of a defective product, but they sure made me jump through hoops for everything. In the end, they were polite and friendly. I will do business with them again, if the need arises in the future. I think they truly did the right thing, in this case.
gotta disagree, atty
in other news - i'm beat! another 9-hour day of driving and waiting - just told dh i don't even know how i'm going to get supper on the table! the good news - spark's wbc is holding steady and the tumor shrank a bit more. slow going but they seem to be ok with that. 4th round of chemo scheduled for next tuesday and then there'll be a rest period of 4 weeks.
Glad Spark's counts are holding and the tumor shrank a bit more. Shrinking is good, even if it does it slowly. Fingers crossed for Spark!!!
a
i have no doubt though that tweety's anecdotal reports of unscrupulous buyers are true
Oh yeah, they are. Unfortunately...
All's well that ends well!
was that our classy doing a flyby? 
Poor you--and poor Spark.
Fingers crossed. Now get some rest, Ms. Caretaker extraordinaire.
was that our classy doing a flyby?
Yup!
Hello and so long, Classy, Tibs, Kat, Atty, Dale, OBG, Bear, Frannie, CES, Mad, Gracie..... I know I forgot someone...
Back to the grind.
not yet but i already told daisy we're going up 8 o'clock sharp!
but why are you running, tweety? deadline for submission is here and your editing has had to be completed!
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