So disappointed

[RandomHero]

I ordered from V4L for about the 4th or 5th time around 2 weeks ago. I've never had any complaints, or any problems before. This is the first time I ordered from them in a good 6 months. First off the battery's I got from them are so inconsistent. One of the (XL auto) won't stay charged. It drains even when I'm not using it. Last night I charged it fully before I went to bed, and unplugged it. And this morning when I woke up it was completely dead. And the other one (Extra small? auto) turns on my itself all the time. I'll have it in my pocket and I feel it getting really hot, so I pull it out, and the light is on, and I can here the cartomizer going off. And lastly the Cartomizers are so inconsistent. Most of them already taste burnt out. While some of them in the same pack don't. And I don't want to hear "It's your taste buds", no they straight up taste like garbage. I'm really mad I spend over a hundred dollars to get this quality of products. I think this will be the last time I ever buy from V4L again. I'd rather smoke cigarettes then to spend all that money on faulty products.

 

[mcmillin]

what did they say when you told them?

 

[RandomHero]

what did they say when you told them?

I didn't tell them. What am I supposed to do? Send everything back? It seems like more trouble then what it's worth.

 

[waylonjessi4ever]

ok ..so it happens . If it was only 2 weeks ago ,just call them or open a ticket and they will take care of you .I am 100% sure of that .

 

[waylonjessi4ever]

They are fast at sending replacements ,Ive done it ! Then they send you a return slip ..dont know what to say ,returns for me have been spotless .

 

[markfm]

I'd definitely open a ticket on their site. Schmidt happens, qc bites everyone in the .... at times, especially when you have foreign sourced items.

The good vendors are the ones who make good if a particular set of stuff has issues. V4l is a good vendor.

 

[Clover~]

compared to other companies, returning things with V4L is a walk in the park. Sorry that you got some bad autos and cartos. Ive had that happen too. but Ive always had a good experience when returning defective stuff. Aside from a few days for the transaction, you dont have much to lose by filling out a support ticket. actually I bet you'll see one of the crew pop in here to offer their services.

 

[been there]

Personally I would have open a ticket or called them before getting on here complaining about bad products imop

 

[dohsma]

Ramdomhero we will definitely make it right. Please pm me your order number and what was bad and I will get it taken care of for you.

Sent from my DROID BIONIC using Tapatalk

 

[terrie1]

I didn't tell them. What am I supposed to do? Send everything back? It seems like more trouble then what it's worth.

If I spent a hundred bucks w/ V4L (and I do), I would contact CS and let them help you figure it out. They have been a stellar company for thousands... I may be replying prematurly, havent reading the entire thread, but I have always been satisfied in the end. Problems are meant to be solved. I hope you will get things worked out. No other 808 company delivers what V4L does!

 

[terrie1]

ty Mark youre awesome! I am 4 days off cigs again, (went back to being light smoker, under 8 a day)
But thanks to a new resolve and all my V4L equipment, Im loving it, and ordering as soon as I check email for current sales coupon codes!

 

[Morandir835]

RandomHero sir was going to ask a few questions but since Mark sir had already stepped in and taken care of it you should be good to go. That's the thing about V4L, their customer service is one of, if not the best, in business.

 

[RandomHero]

Ramdomhero we will definitely make it right. Please pm me your order number and what was bad and I will get it taken care of for you.

Sent from my DROID BIONIC using Tapatalk

Did you get my PM? It's not in my sent folder, I just want to make sure.

 

[scott58]

Just a tip. I never keep a cartomizer connected to a battery when not in use. Kind of a fire hazzard no matter who you buy from. Just say'in.

 

[jeffree]

I didn't see the part about contacting the vendor for help before going public.

 

[the_vape_nerd]

It's not more trouble than it's worth. Open a ticket, they will likely send you a replacement w/ a return envelope and in about 2-3 days you'll have a replacement.

Life isn't perfect. Products aren't always perfect. V4L probably sells thousands of pieces of equipment on a weekly basis. A few of those products are just going to be defective. It's just how things are.

Give them the chance to make it right. Anytime I've had the slightest issue from this company, I get a real person on the phone or on chat. They make it right immediately with no arguing about it. Problems are going to arise with any product or company you deal with, it's how the company deals with those problems that sets the good companies apart from the rest.

 

[ThankU4Vaping]

Anyone can sell a product to the public. Customer service is what sets them apart. Making good customer relationships, and not just sales, is what makes them last.