I started e-cigs a couple weeks ago and thought it was going to be important that it was as close to a real cig as could be, so after shelling out over $150.00 for an eSmoke PRO Starter kit that arrived with a box of dried up worthless cartridges and a defective long battery, I contacted esmoke about it and one of their people asked me to send the cartridges back and they would give me a new set, so I put them in an envelope and sent them off ( I just ate it on the battery.. it works but it's flakey).
At this point I was feeling semi satisfied. I do a lot of online purchasing and almost never have any issues, but when I do receive something that is broken or has some sort of problem, the seller of the product usually promptly sends me out a replacement, no questions asked. Especially when its less than $20.00! Well apparently thats not how esmoke works.
Fine, so I waited a week or two and never heard a word and never received any replacement cartridges as promised. I contacted esmoke again to find out what was going on and one of their people told me all they got from me was a ripped up package and told me I need to package my stuff better..
From that point on all my replies have just been ignored. Totally blowing me off. Way to run a business! I don't see how they are going to survive that way. It's bad enough that their stuff is way over priced (its just an e-cig E8 i found out. and those are like $40.00 for a starter kit). But with lousy customer support on top of it I think they are really gambling.. Not many in the e-cig community seems to even know who they are already so they need all the good publicity they can get. I had to do a lot of digging to find them. And apparently it was a bad find. I won't be buying anymore accessories, cartridges, juice, or recommending them to anyone else. I just wish I could find a place to get empty cartridges other than from e-cig in china.
Their decision to save a few dollars and not give me a good set or cartridges just lost them hundreds of future dollars.
I've got a kr808d-1 on the way...
At this point I was feeling semi satisfied. I do a lot of online purchasing and almost never have any issues, but when I do receive something that is broken or has some sort of problem, the seller of the product usually promptly sends me out a replacement, no questions asked. Especially when its less than $20.00! Well apparently thats not how esmoke works.
Fine, so I waited a week or two and never heard a word and never received any replacement cartridges as promised. I contacted esmoke again to find out what was going on and one of their people told me all they got from me was a ripped up package and told me I need to package my stuff better..
From that point on all my replies have just been ignored. Totally blowing me off. Way to run a business! I don't see how they are going to survive that way. It's bad enough that their stuff is way over priced (its just an e-cig E8 i found out. and those are like $40.00 for a starter kit). But with lousy customer support on top of it I think they are really gambling.. Not many in the e-cig community seems to even know who they are already so they need all the good publicity they can get. I had to do a lot of digging to find them. And apparently it was a bad find. I won't be buying anymore accessories, cartridges, juice, or recommending them to anyone else. I just wish I could find a place to get empty cartridges other than from e-cig in china.
Their decision to save a few dollars and not give me a good set or cartridges just lost them hundreds of future dollars.
I've got a kr808d-1 on the way...
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