submitted ticket, no response

[melloyello]

So i bought a zmax little over a month ago and im having issues with it.....i submitted a ticket on vaporalleys web site a week ago but havent heard anything back. How long does it usually take for a response??

 

[muldrick]

Hi MelloYello,
Do you have a ticket number or email? (the beginning of the email), so I can find it?
Or resubmit a ticket, because we rarely miss them.

 

[melloyello]

i can send to you in PM. i actually sent another email to you late last week asking if you got the first one.

 

[muldrick]

Hi,
Odd, I checked the ticket system and see both my responses.
Please check your spam folder.

Copy...of response...

Hi,
I did respond. Please check your junk folder.
Please create an RMA so we can replace it.

Instructions for returning a defective item.


Thanks,
--
Rick M