ticket system?

[okwithit]

submitted a ticket last sunday 9/9/12 i have not heard from mad vapes on it as of yet. never got anything sent to my reg. e-mail address that they even got the ticket. so i went to the ticket system on the web site and requested to have the ticket number sent to my e-mail so i could check on it. and i still haven't gotten the ticket number. how long does it take to get a reply to a ticket?

 

[hoogie76]

You should get an automated response immediately from the ticket system. Couple of reasons why you may not: Typo in the email or tickets going to spam or being filtered out. You do get a ticket # when you log a ticket, do you happen to have that and I can look into it?

hoog

 

[okwithit]

just went and checked, e-mail address is correct. nothing in spam from you, and sorry to say no i did not write down the ticket number.

what next?

thanks for the reply

 

[retird]

Go here and click on View tickets....should let you view any tickets you submitted...

Madvapes Help Desk

 

[okwithit]

thank you retird, but i do not have the ticket number. and it is requesting that bit of info.

maybe i should just open a new ticket and forget this one?

 

[retird]

you do not need ticket number to view all tickets you sent....at least I can view all mine there...

just enter e-mail address after clicking "forgot tracking id"

you then should receive an e-mail..

 

[okwithit]

i did that a few days ago and again today and never got an e-mail form them. weird i know!!!!

 

[retird]

i'm sure hoog will get it worked out...

 

[MFToms59]

I have the same problem as okwithit, chalk it up to the bugs they've been working on after the site upgrade. This seems to be a problem with upgrades, another Supplier had a recent upgrade and went through this, took ~3 weeks to work everything out. I'm sure they're doing the best they can, we can only be patient and hope things return to normal quickly.

 

[okwithit]

i just hope that when they get it figured out they do not say i am past the warranty period.

 

[MFToms59]

Send a PM to hoogie76, I'm sure he'll understand considering what's going on.

 

[okwithit]

i tried that, he has his private messages turned off. and i understand that, imagine he would get 500 a day from people. i'll just wait till he comes back with an answer, or open a new ticket in a few days.

 

[okwithit]

two weeks and still not resolved.

 

[hoogie76]

Sorry okwithit to see your issue go unresolved for so long, it's possible that your ISP has us blocked or something.. Please give us a call at
(704) 624-8551 so we can get thinks fixed up for you..

hoog

 

[okwithit]

sarcasm noted, i more than think it is a problem with your ticket system as someone else says they had the same issue. and another member gave you a bad review over it. i would not do that but he/she did