Suggestion for ordering process

[Litcube]

I might suggest checking your support tickets before confirming an order from a customer. I usually have last minute adjustments because I'm a forgetful dolt.

Great service, guys. Keep up the good work.


Oh, one last thing: No more Red & White High Caliber!?

 

[halopunker]

Ya we will be implementing a better system here fairly soon. The present way we do it is if a customer support peeps gets a ticket about an order they inform someone who passes it along down the chain. The new system, they will be able to add a note to the order which will be visible while the order is being processed, so as long as it hasn't gone out just yet...it should be done Also ticket 'departments' will be implemented to better assist

And correct, no more high caliber.

 

[Litcube]

The present way we do it is if a customer support peeps gets a ticket about an order they inform someone who passes it along down the chain.

Really? You might want to audit how your current system works. Here's what happened yesterday:


Me: Hey, can you add something for me to the order I just placed (100079256)

Vision Vivi Nova mini
all heads at 2.4

Ethan: Hey there Jeff, unfortunately once an order has been placed we have no way of editing it or else I would for you -ethan
Me: Ethan, can you delete the order so I can reorder?

I received no response, and my order shipped the next day (today). Guess I have to pay another $15 in shipping. But the question is, with who?

Funny thing is, Ethan *did* edit an order for me in October for a similar thing: October 1st, 2012: "Hi there Jeff, I got to your order in time. I swapped that stuff out for a T2, and am refunding you the difference! -ethan". So Ethan did help me out with the same thing in the past.

Now I do realize that this is all really my fault. I should have shopped more before hitting the order button. But the difference between one vendor and another, a lot of the time, is the convenience at which one does business.

 

[halopunker]

It's actually two different things.

Adding an item to an order (which we cant do) vs Changing an item on an order, which we can do by physically removing the item and replacing it with another.

You should be receiving a phone call here shortly to remedy the situation.

 

[Litcube]

Just want to say that Bobby from Altsmoke called me by phone to remedy this situation to my satifaction. They had to go through the effort to research the ticket first to find my phone number, which says a lot about their commitment to service!

Thanks, guys!