Okay,I used V4L for quite a few months,Im one of the koolaid drinking sheep from the begining of the game.Things have changed.They started out all about better products and customer service,but sometime recently they dropped the ball.They were one of the best companies to deal with and I recomended them to alot of newbies.Now I get the feeling they forgot the game plan and the promises that were made,I think now,its all about building STEVE the perfect ecig and we foot the bill.I stopped buying my batteries from them and switched to a BB.I still buy cartos from them but only on sale when I can get an awesome deal.I totally agree that things have changed and people are unhappy about it.It really bothers me because I had alot of faith in Steve and I really believed and trusted he would care about us.That may sound stupid to you,but in the begining when he was working out of his house,He truely seemed to care and made everyone feel like we were part of what he was doing.Im going to pour out my koolaid and hang up my sheep costume now,it makes me sad.