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Sweet Vapes Defective or wrong product

Discussion in 'Reviews of Suppliers - Negative' started by Marc411, Mar 19, 2016.

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  1. Marc411

    Marc411 Vaping Master Verified Member ECF Veteran

    Mar 17, 2014
    Windy City
    Supplier Negative Review

    Name of retailer:
    Sweet Vapes​

    Date of your initial complaint to the supplier
    Mar 18, 2016​

    Method used when initiating complaint with retailer
    Website ticket system​

    Ticket number (if you were issued one)
    1​

    General nature of complaint
    Defective or wrong product​

    Briefly describe your problem or issue
    I've used Sweet Vapes for a long time and never had a problem. They have a 24 hour policy on reporting issues.

    I received two Kanger Subtank Plus tanks, one Black and the other Stainless on the evening of 3/17. On 3/18 I built (or attempted) both tanks. The Black tanks machining is terrible! The threading where the tank meets the deck is extremely hard to get on and off, the same problem exists where the coil screws into the deck.

    The resistance jumps on the Black unit and I believe it is due to the poor threading and possibly not making good contact with the pin.

    I placed a ticket and left a voice mail because I made several attempts to call and they do not answer their phone.

    With a 24hr reporting period how much time should they get to respond to the claim. They are open today and have not answered their phone or responded to my ticket.

    Thoughts?​
     
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