T.V. Bashing Thread

[Rockalot]

Even if poor attitude leads to the lose of a lot of good regular customers? I find that very hard to belive and would love to see the data on that. Simply because that's what were talking about and noting more.

You would actually like data on the fact that weeding out difficult customers is beneficial? hehe ok, I usually don't work pro bono but here is a example just for you:

Go back and read these two huge threads about a customer that wanted an alternative payment method than was provided and a company that tried to help them (bending the rules) and got shot in the foot for misplacing one check (in the middle of a move) out of god knows how many orders now.

The original poster is a member of this forum and most of us here were aware of TV's move/internet problems and huge back orders a simple search could have shown them what was going on. Instead they chose to make a beware of post. Not a customer any company would want or need.

Example enough?

Also what is wrong with being cocky? I'd be cocky too if I owned the best damn juice site on the planet!

 

[lightinup]

Can we all just move forward? Everyone has read what both parties posted. It would have been much more beneficial if the issue had been dealt with and resolved in a private manner instead of being aired on the forum. The continuation of this saga is doing nothing more than perpetuating negativity instead of producing any worthwhile outcome. Now join hands and ................................................

 

[WhatAClumsyGirl]

i soooooo agree.


Put this to rest..and lets make this a yelling about life thread instead.

I'm yelling because my 28 year old son has made terrible decisions about his life thus far...and has gotten himself into a situation that is going to effect the rest of his life.

I'm yelling about my eldest dog..who just had a seizure recently and im so worried about her.

I'm yelling about being a menopausal maniac who wants to kill at least one person a week but holding myself back.

There...i feel better

 

[rickyman]

Can we all just move forward? Everyone has read what both parties posted. It would have been much more beneficial if the issue had been dealt with and resolved in a private manner instead of being aired on the forum. The continuation of this saga is doing nothing more than perpetuating negativity instead of producing any worthwhile outcome. Now join hands and ................................................

Yes... it's over... let's all just move on

 

[lightinup]

And I am YELLING because.............................I want too!

 

[WhatAClumsyGirl]

And I am YELLING because.............................I want too!

Im yelling because I love that quote !! " Have you stalked your postman today"

LOL...love it

 

[lightinup]

Now join hands and sing along.....................

I'd like to teach the world to sing
In perfect harmony
I'd like to buy the world an ecig
And keep it company
That's the real thing.

 

[lightinup]

Im yelling because I love that quote !! " Have you stalked your postman today"

LOL...love it

and I am yelling................THANK YOU! and because I too am menopausal and would love to kill someone too! Why hold back?

 

[Belletrist]

sometimes it's a hassle to fix a mistake, because of miscommunication, inconvenience, blah, whatever.

if they didn't cause a little hassle they wouldn't be called 'mistakes.' they'd be called 'pleasant surprises.'

i just have to wonder how some people get through life without eating sedatives like tictacs, they stress themselves out so bad over so little.

back to planning my next TV order...

 

[Dacoopah]

Sometimes posters should learn the same.

Have you been a customer of TV? I am guessing no. Do you run a small business? I am guessing no here as well. Small business owners know that difficult customers are not worth the trouble and in reality should be dropped.

TV is one of the best companies on this site and people posting BEWARE OF posts are not looking to solve a problem they are trying to inflame the issue. Then the lurkers/trolls join in with their opinion not even knowing the guy or what they are even talking about. sheesh.

There were pages of customers defending TV, even offering to buy the credit! I think that more than anything shows that TV is a great company with awesome customer service.

So, say what you will but those of us who actually use TV know better and those that don't are plainly just missing out.

I know that everyone would like to stick their fingers in their ears, sing la la la and move on, but I can't let this go by without speaking for myself - even though harpo and Gratefulme did capture my sentiments pretty well.

Rock, you know nothing about me or which vendors I chose give my money to, or what goes into that decision. And frankly, it’s none of your business and not germane to this discussion. But, since you've already ASSumed, let me set you straight: I have been a customer of TV. I am also married to a small business owner, so I’m pretty familiar with the subject of difficult customers ‘cause I hear about it in the privacy of my own home on an almost daily basis. Did you notice the italicized bit there? No way in Hades would my wife ever slag a customer in public – defend herself, yes, but to take a parting shot like that, in a public forum, is unprofessional by anyone’s measure. Excuse me, by the measure of anyone who is a professional themselves that is.

My post had nothing to do with the original problem of an unsatisfied customer, and EVERYthing to do with the unprofessional behavior exhibited by Geoff in his snide comment.

The issue was resolved, apologies made and moneys refunded, and yet Geoff felt the need to puff his chest and rag on the customer one last time. I find that very disappointing and off-putting.

 

[Mr. Tasty Vapor]

Geoff,

Ok, maybe slightly OT. You mentioned you were having website issues during all of this, but they have been resolved? The reason I ask is because I tried the contact page on the site, and got no response. And you seem to be all over this forum, so I find the lack of response to be weird.

Anyhow, it wasn't over any problem/issues/orders, so no big deal.

Well, all of the website issues have been resolved. We're in California, so keep the time difference in mind.

We generally try to have everything up, running and live by 10:00 a.m. California time. We are generally up until 2 a.m. but shut off the Live Help at midnight so we can just sit and get everything completed so it can be out the door in the morning.

The contact features are available, just not 24/7 as there is only a staff of 5 people total, two of which (my wife and I) that work 7 days a week.

So, we're not unavailable, just might be in bed, or allow ourselves the occasional luxury of getting out of the house for dinner, or grocery shopping.

We still need to have a little life outside of TV, otherwise we go mad.

 

[Mr. Tasty Vapor]

I had to close this thread. I don't mind if a few people have a problem with me or my cockiness. That is acceptable.

But to use the thread and initiate a slew of drama amongst yourselves, I think that's just a bit much to allow.

No matter what you all think of me, regarding the situation, the woman is perfectly in her right not to order from me.

Sadly, in the midst of my personal/business chaos, her situation slipped through the cracks. Things happen, we're human, we practice progress not perfection. We've learned from the mistake.

The individual in question has been reimbursed. The situation was closed with no ill words or bitterness.

Done. Moving forward.