If you can't tell the truth to your customers hopefully you don't last long in that business.
GoMuniEsq: Retail is one '.....' of a job, you often can't get it right whatever you say or do, I take your points though, especially about Smok.
If I am lied too I just don't go back to that store whatever it is, I am a firm believer in honesty is the best policy, in the long term. It could also be that he was trained like this, by the owner or manager and doesn't know any better. Doesn't make it right though, or for good customer relations, long term sales and sustainability.
It's a tough one because truth is relative, lies are hard to pin down, knowledge is imperfect, and different people value different things.
If I was a salesman in a vape shop and told every customer exactly how I felt about Smok, I'd irritate a lot of customers and shortly be out of a job. Because Smok is popular and for many it's good enough. A salesman can only be as good as his customers.
Is Smok truly bad if many people want to buy it? And is a salesman respectable if he can't stay employed?
If I owned a vape shop and refused to stock what I consider lesser products, I'd lose a ton of sales to the competition and go out of business. Because you have to know your customer and give him what he wants. The most knowledgeable vapers don't visit B&Ms very often because they already know exactly what they want and can order it online for less, so building a business model around them would be a mistake. My cash cow would be the wide-eyed newbie with the thin wallet. I'd sell him whatever he'd take and say whatever pleased him so he'd be more likely to visit again to stock up on high-margin consumables. After all,
is a business truly good if it can't turn a profit? We'll never know because it closed down.
And therefore if I was a (Good/effective) salesman in a (Good/profitable) vape shop, I'd know that even the most Popular tanks have a tendency to leak, and I would feel Honest and Upright about sharing that fact with my customer.