Never had that issue, but I have noticed that it can be a pain to get to the menu because the SX350 interprets the the first 3 clicks and sometimes throws it into lock mode while your heading to the menu. My only other complaint would be the screws that hold the door on. I always find myself just swapping the battery out as opposed to charging it on the USB. Anyways...they are a very small hex size. Tatroe was nice enough to supply the allen wrench to get them off, but I'm finding that I am slowly stripping those screws out. No biggie though....just head up to the hardware store and replace them when needed.