The FastTech Thread For All FastTech Posts

[Penn]

I would be interested to know what the Hong Kong Post number of incoming packages each day is compared to the outgoing to see if they are even making any head way.

 

[resonanteye]

I ordered some little 510 autos from them for my sister, they were accepted at hong kong on the 11th. should I anticipate an even longer wait than usual? I've ordered from them once before and it came in three weeks, the other time it got here in two

 

[levisdaddy]

what is the cheapest full ego kit (650 battery, clearo and charger) on the site?
i am planning on order 5 of them for coworkers.
suggestions? (under $10 would be ideal)

 

[Nailz]

what is the cheapest full ego kit (650 battery, clearo and charger) on the site?
i am planning on order 5 of them for coworkers.
suggestions? (under $10 would be ideal)

these have good reviews and cheap - $7.56 CE4+ 2-in-1 Rechargeable 650mAh E-Cigarette Set - black at FastTech - Worldwide Free Shipping

 

[Penn]

And this: From here>>HK Post: Delay In Outbound Air Mail Services (10 September 2013): FastTech Forums

"Again, until this loosens, there is a higher chance for packages consisting of only e-liquid and/or batteries to be returned to us by shipping carriers. When they are returned, we will fully refund customers and cancel their affected orders."

That is what they were initially TOLD by HKP. Once they started actually receiving stuff they SAW it was "95%" batteries.

 

[Ramjet]

Fasttech is awesome! Shipping is free, how crazy is that?!? - From Hong Kong no less! Of coarse, you better have a lot of this on hand -

 

[MaxG]

So can you order batteries from them and get them delivered, or not? I realize there is a longer-than-usual shipping time with them, but the prices I've seen are worth it (to me).

MG

 

[bting135]

Max G according to the site that have stated shipping via China Post, which I am assuming they are shipping batteries through. How long that will last... who knows. I have an order I placed on the 30th of August it showed acceptance in Hong Kong Post on the 2nd of September and that is where it still sits. My order has 2 18650s 218350s a Trident clone and m16 clone. No clue if I'll get it or it will get returned. Either way, I'd say ordering batteries from FT for the time being at least is risky business.

 

[Maggiemw]

In order to help everyone keep informed, FT now has messages on the home page, the order page and just about everywhere I've seen to tell people about the HK delays and the upcoming China National Day holidays. So we can't say we weren't warned or that FT is messing around with us.

For people unhappy about unanswered tickets, just to compare: I've had a ticket in with a famous UK vendor for 2 weeks without an answer, another one with a big US one for 5 days with no answer and another one from a US place with the kind of answer you know the person didn't read the question carefully... These were specific queries with about buying an item immediately, BTW.

So, FT is much better in the ticket-answering department, although it may take a couple of days.

On a totally lighter note, some much awaited iClear30 replacement heads and stuff is now on its way...This is it. No more stuff until next month...no more stuff until next month...I'll never make it...

 

[goober]

Straight from their website..

"FastTech confirms that all battery/e-liquid airmail packages are being affected at this time. This includes HKP/USPS, and Singapore Post.

Here is what's happening:

1. Packages with primarily e-liquid and/or batteries in them are now more likely to get caught and get returned to us. We'll refund in those cases.

UPDATE (9/16): FastTech is now re-routing these packages to China Post to reduce the chance of them getting returned.

2. Packages *not* containing e-liquids/batteries will ship normally via SG post at regular speed. However those shipped via HK post will get delayed by 5 to 7 days (as we're told) as they queue up for the new mandatory x-ray scans.

If you have previously requested us to put you on Hong Kong Post only list, you may want to consider getting off that list to avoid the added wait time at Hong Kong Post.

Again, until this loosens, there is a higher chance for packages consisting of only e-liquid and/or batteries to be returned to us by shipping carriers. When they are returned, we will fully refund customers and cancel their affected orders.

We'll monitor and update as this situation develops.

We apologize for this and thank you for your understanding."

 

[Maggiemw]

Straight from their website..

"FastTech confirms that all battery/e-liquid airmail packages are being affected at this time. This includes HKP/USPS, and Singapore Post.

Here is what's happening:

1. Packages with primarily e-liquid and/or batteries in them are now more likely to get caught and get returned to us. We'll refund in those cases.

UPDATE (9/16): FastTech is now re-routing these packages to China Post to reduce the chance of them getting returned.

2. Packages *not* containing e-liquids/batteries will ship normally via SG post at regular speed. However those shipped via HK post will get delayed by 5 to 7 days (as we're told) as they queue up for the new mandatory x-ray scans.

If you have previously requested us to put you on Hong Kong Post only list, you may want to consider getting off that list to avoid the added wait time at Hong Kong Post.

Again, until this loosens, there is a higher chance for packages consisting of only e-liquid and/or batteries to be returned to us by shipping carriers. When they are returned, we will fully refund customers and cancel their affected orders.

We'll monitor and update as this situation develops.

We apologize for this and thank you for your understanding."

Thank you, Goober!

 

[Myrany]

At to fasttech ticket replies. I have never had to wait more than 48 hours for a reply. I have no complaint at all. Everything has been handled beautifully.

 

[Penn]

Straight from their website..

"FastTech confirms that all battery/e-liquid airmail packages are being affected at this time. This includes HKP/USPS, and Singapore Post.

Here is what's happening:

1. Packages with primarily e-liquid and/or batteries in them are now more likely to get caught and get returned to us. We'll refund in those cases.

UPDATE (9/16): FastTech is now re-routing these packages to China Post to reduce the chance of them getting returned.

2. Packages *not* containing e-liquids/batteries will ship normally via SG post at regular speed. However those shipped via HK post will get delayed by 5 to 7 days (as we're told) as they queue up for the new mandatory x-ray scans.

If you have previously requested us to put you on Hong Kong Post only list, you may want to consider getting off that list to avoid the added wait time at Hong Kong Post.

Again, until this loosens, there is a higher chance for packages consisting of only e-liquid and/or batteries to be returned to us by shipping carriers. When they are returned, we will fully refund customers and cancel their affected orders.

We'll monitor and update as this situation develops.

We apologize for this and thank you for your understanding."

Notice what I bolded there? After they posted what you quote, they posted what onjre quoted.

Got this as well from this FT forum

https://www.fasttech.com/forums/vapers/t/1036723/hk-post-delay-in-outbound-air-mail-services-10/33

"New China Post Shipment Methods (14 September 2013)

We've posted a thread regarding the Delay In Outbound Air Mail Services a few days ago.

In order to save the waiting time and prevent the potential return possibility of the packages that containing battery/e-liquid, we're now adding a new shipment methods which doesn't have this shipping limitation - China Post.

As we've checked on the returned packages, we've found that battery comprises about 95% of the returns. Seems e-liquids are not their main object now, we are postponing shifting e-liquids to China Post for now. We'll monitor on the e-liquid packages.

Starting now, packages containing batteries may ship via China Post instead of Hong Kong Post and Singapore Post. This only affecting the "shaped" batteries such as 18650, 14500, etc. and cellphone/camera replacement batteries. External Power Batteries and E-Cigarette batteries such as [eGo] are not being affected."

Seems they have fixed the problem but for all of us in limbo we'll just have to wait and see.

 

[JerseyB.]

Ultimately, I want to buy a Reo bottom feeder. I've been rationalizing in my head that I should probably go ahead and buy an MVP just to be sure I like the form factor. You know, so I don't waste money later....

Whether you like the form factor or not, you will not be disappointed with a REO!!

 

[JerseyB.]

Notice what I bolded there? After they posted what you quote, they posted what onjre quoted.

SON OF A ....*!!!!! not you...them...Appreciate the info

 

[retrox]

So my package which was delivered to the Hong Kong post on the 3rd is still there. That's about 2 weeks in the same exact spot. I didn't have any batts or liquid just a single item (the vamo v3). I am wondering what my next step should be... Do I open a ticket and inquire about the package w/ FT or wait a full 30 days before making a peep. I seem to remember some others in this thread w/ almost the exact same situation. Has anyone else received their package after sitting in HK for a while or are we all in the same boat. anyone who had this problem and resolved it is encourage to provide a little insight. This is my first and last FT order either way. Thanks.

No insight from me, just empathy. My order (consisting of 1 trident clone and 1 bagua clone) has been sitting quietly in HK since the 5th. No batteries, no e-liquid. I'm getting tired of tracking it, so I guess I'll just stop. If it gets here, fine, if not... whatever. I'm kinda over it.

I'll be sticking to co-ops in the foreseeable future for cheap gear.

 

[Harleybarbie]

Ok here it goes, posted on fasttech's website about their October holiday coming up website:

http://www.fasttech.com/forums/stickies/t/1037229/china-national-day-holiday-schedule-2013

The copy/paste version:

China National Day Holiday Schedule 2013
Hi everyone,

With China's National Day approaching, FastTech would like to advise everyone of our observance dates, October 1 HKT to October 6 HKT. To avoid any undue delays, FastTech CS and warehouse will remain partially open at a reduced capacity through part of the holiday. Please see detailed schedule below and please note all dates are Hong Kong Time.

Order Processing and Shipping:

Orders placed before Sep 27, 2013 with the following stock statuses:
In stock / Ships next day / Ships in 3 business days - Normal shipping schedule, shipped before the holiday
Ships in 4/5/7 business days - 90% chance to be shipped before the holiday
Ships in 10/15 business days - Shipped on and shortly after Oct 7, 2013.

Orders placed between Sep 28, 2013 and Sep 29, 2013 with the following stock statuses:
In stock / Ships next day - 90% chance to be shipped before the holiday
Ships in 3/4/5/7/10/15 business days - Shipped on and shortly after Oct 7, 2013.

Orders placed between Sep 30, 2013 and Oct 6, 2013:
Shipped on and shortly after Oct 7, 2013. See shipping date displayed on each and every product page when ordering.

Orders placed after Oct 6, 2013:
Shipped on and shortly after Oct 11, 2013 - about 4 business days for products showing as In stock / Ships next day.

Our warehouse staffs will be back to work on Oct 4 to guarantee priority for the remaining orders that placed before Sep 29, 2013.

Customer service:

Customer service will pause between Oct 1, 2013 and Oct 6, 2013. We will come back to full operations on Monday, Oct 7, 2013. During this period, we will arrange several CS staffs to work extra hours on Oct 4 to guarantee priority for urgent requests like order cancellation and modification, etc. We aim to catch up on the e-mail and tickets received during the holiday within 5 business days after the holiday.

Hong Kong Post's Holiday Schedule:

Please note that packages shipped just before the holiday will take 3 to 5 extra days to deliver because Hong Kong Post is closed on Oct 1, 2013. This also applies to orders shipped by USPS first-class shipping.

Singapore Post's holiday schedule has not yet been announced. We will update in this post once we get the exact information on Sep 15.

If you're interested, you may also click here for a full list of FastTech's holidays in 2013.

Thank you.

FastTech Team

So order up!


Sent from my iThingy using Tapatalk

 

[Fullknight]

I've got a couple orders I'm waiting on. One is only eliquid. The other has neither battery's nor eliquid.

 

[DancingHeretik]

Everything in my order is either Ready to Ship or due to ship tomorrow. Except for on single jade drip-tip that is Restocking.

Come on little jade DT, you can do it!

 

[jacosta951]

Well alright! Good to hear

damn good to hear...im only at about 7 days in HK. hopefully we get this ball rolling in a few days!