3 things come to mind....
1. it's great that the dealer honoured the 3 month warranty without giving you uphill

2. it's sad that it was necessary to invoke the warranty 3 times....
3. why does this retailer only offer a 3 month warranty when the product originators (both Chinese manufacturer/suppliers and Dutch distributor) offer a 6 month warranty on the very same products
1. The Cape Town retailer may have given me uphill, I don't know, but the core business of the agent I bought from is not e-cigs and they value their service and rep far more than looking after the CT retailer's interests. They just hand all returned stuff to the CT retailer's Gauteng distributor, so returns are not their problem.
2. Once may have been my ignorance in not recogising the problem to be a dud batt, but the other 2 were definitely valid, a faulty button and a refusal to charge. The failure of Chinese goods does not surprise me at all, I have zero confidence in their quality.
3. The CT retailer is shrewd and balances what he charges for the warranty (built into his higher prices), and the losses he will incur as a result of the warranty. Every business has to do this. However, 3 months is not long and the ethics of charging a substantially higher price than, and giving a shorter warranty than his supplier are highly questionable. In the South African context though, I know a supplier who gives only 1 month warranty on generic Chinese products, and one of
his dealers, who has reduced the warranty on atties, to 2 weeks.
Bottom line, we are buying unregulated
devices of questionable quality and reliability and are going to get the losses in the industry passed down to us, the end users. Plus, the costs are balanced to be (theoretically) just a little lower than smoking to attract desperate addicts trying to give up smoking and bare no relation to the neglibable cost of production e.g. the Chinese sell PG for $1000/metric ton, or about $1(R8)/litre. We
buy it, with some Nic and flavour added, for between R5000 and R12500 /litre.
Addicts get screwed, live with it.