Ticket System Down?

[Neo]

I've sent two tickets to CS regarding an order error and have not received an auto reply with a ticket number from either one. I don't have a filter on the email account I used.

After submitting, the page returned says it's gone through and an email with a number has been sent but it hasn't. How do I check without a number?

 

[incantius]

i got the same thing. call CS and they'll take care of your questions

 

[dohsma]

I just tested it and it seems to be working fine. I immediately received a ticket number.

 

[chadley]

Also make sure you check your spam folder

 

[Neo]

Well, I'm not the only one (see second post). I'll try a third time. Thanks for the follow up. If the third one doesn't go through, can I just PM? I cannot call.

 

[Neo]

Number three didn't return an auto reply either. Who do I PM please?

 

[dohsma]

You can PM either myself of Chadley.

 

[dohsma]

Also include your email address in the PM so that I can look into it for you.

 

[incantius]

I just tested it and it seems to be working fine. I immediately received a ticket number.

did you send to an external email addy? i tried 2 different email addys checked spam box and had the network guys here check for bounces and no bounce-back or filter on those. also i receive other emails from V4L on both of those email accounts. if you sent to an internal email address (depending on your setup) the email isn't sent over the internet it simply routes through your network to the recipient. just a thought...

 

[Neo]

PM sent. Thank you.

 

[SAG]

Neo, I had to send a ticket last night. I can't help you with yours because I did get an auto response. I also got an email today that my situation would be handled. I hope your situation will be handled properly for you soon!! V4L's customer service is the best so I'm betting you'll be smilin soon!