Ticket System

[Moonbeat]

Is the ticket system working? Seems like I used to get an e-mail after submitting a ticket.

I've submitted a couple that haven't been answered which is totally unlike before.

Just wondering on an eta for desert ship 50ml and smoketech batteries.

 

[Shaitaan]

Is the ticket system working? Seems like I used to get an e-mail after submitting a ticket.

I've submitted a couple that haven't been answered which is totally unlike before.

Just wondering on an eta for desert ship 50ml and smoketech batteries.

I sent a ticket on monday, myself....I heard back from them on wednesday and I followed up with a phone call...I talked to Dave, it's been very busy there, filling orders and going through quite a few tickets... the system does work, they will get back to you, just a matter of time...

 

[Moonbeat]

Appreciate it. I know they're busy...just never been over a week for responses before.

 

[Shaitaan]

true that...with all the stuff they've been out of recently, you can imagine they're running ragged trying to find ways to fill their stockpile

 

[hoogie76]

stockpile it is.. I've got a connector/adapter fetish and can't get enough of the things ..

Dekang liquids are probably about a week out and desert ship is in the mix for sure. Which Smok Tech batts are you wiating on?

You can always log in to the ticket system with your email and a ticket number and see all your tickets and responses. I will also double check to make sure email is working..

hoog

 

[Moonbeat]

Thank you very much Hoog.

That's the part I was curious about....the automatic e-mail you usually get when you submit a ticket. I checked my spam folder too. No e-mail. Maybe I entered it wrong and I'll check that also.

Ya'll have a good one.

 

[Moonbeat]

Oh yeah...the battery was the Smok Tech 510 Manual Battery, preferably in red LED although any 510 Manual will be fine, I just want to order it all together.

 

[pwyll]

I just put in a ticket this afternoon and had the auto-confirmation email waiting when I switched over to the email window I already had open...

 

[Moonbeat]

I sent in a ticket just a few minutes ago to check the status of when stuff will be restocked. It's been two weeks. Are they holding shipments again at customs or something?

I know I can buy elsewhere...I just don't wanna.

Anyway for the record, once again I didn't get one of those automatic e-mail confirmations saying I had submitted a ticket and I can't figure out if I'm doing something totally stupid or what. So I figure like my last two tickets, I'm not going to get a response so I figured I'd pop over here and check up on it.

 

[Stretch333]

I put in a ticket earlier this afternoon and got the instant auto-reply in my email. Maybe your email is flagging it as spam Moonbeat.

 

[Moonbeat]

I thought so too, but it's not showing up in the spam folder or anywhere else for that matter. If others are getting the auto-replies, it must be something on my end but for the life of me I can't imagine what since I always used to get the e-mails and can't now.

 

[hoogie76]

Who's your internet provider Monnbeat? We've had some trouble last week with comcast blocking us as spam but have since filled out the required docs to get back on the good list.

hoog

 

[toto1013]

I sent a ticket Mon evening and one Wed eve and did not receive an auto reply, nor an answer. Tickets sent Tues morn I did receive an auto reply. I am going to send an e-mail today in regards to the problem I am inquiring about.

 

[Moonbeat]

Hoog...my internet is with AT&T.

 

[hoogie76]

We answer all the tickets and never selectively don't answer any of them, other than spam. Email typos or possible java script errors may cause problems with submission but really haven't seen much of that. You should get a ticket # upon successful entry and from there you should be able to look up the ticket and response if you are not getting emails.

hoog

 

[Moonbeat]

Ya know...I wonder...browser maybe? I'm gonna try doing it in a different browser and see what happens.

 

[Moonbeat]

Just used different browser and still no auto-reply. I did copy down the submitted ticket # tho so I can look it up later and see if it gets a reply. Frustrating but I know it's not on mad vapes end.

 

[toto1013]

Moonbeat, I am having same problem. Lori replied yesterday to one I sent Wed night and again today, and I received no notice, no anything... When I go to ticket list at MV the two tickets I did not receive an auto-reply when submitted do not show up in ticket list. I am clueless.

 

[Moonbeat]

Me too! I don't know what else to try. I'm glad I'm not the only one in this boat tho!