Ticket unanswered

[breaktru]

How long does it take for a ticket to receive a reply. Even an acknowledgement that it was received?
This is not the first time this has happened. Please... no snooty replies like last time (after posting in the forum because ticket was unanswered).

 

[36tinybells]

I always look at the sidebar and see how many are currently being processed. If it's alot, and right now it's 469, I'd give it 2 days before I worry. I haven't had to worry yet. I do this because my work gets sudden overloads and you just can't answer the messages that fast during these times, so I figure it's probably true other places. Hope you hear soon.

 

[Dougiestyle]

The phone # is on the site. I'm sure someone would talk to you if you call. I've never had a problem with MV if there's been a mistake on my order. Hell, they've sent me the correct thing when the wrong item was shipped and said keep the mistake!

Sorry you're having issues, bud!

 

[cskent]

I put in a ticket about a month ago and got no reply. I put in another one about a week later for the same problem, still no reply. I was just asking a question about repairs, not complaining. I bought my parts locally and fixed it myself.

 

[hoogie76]

I put in a ticket about a month ago and got no reply. I put in another one about a week later for the same problem, still no reply. I was just asking a question about repairs, not complaining. I bought my parts locally and fixed it myself.

This is highly unsual as are ticket system queues tickets first by newness but then by age. Unanswered tickets get brought to the forfront of the ticket system to notify us if we're awaiting a customer response or if we have open issues. Did our replies go to spam maybe or do you have any of the ticket numbers that I can look into?

thanks,

hoog

 

[breaktru]

I check my spam regularly hoogie. no it did not.
Thank you. after posting here, I finally received an email response and a solution.
When I clicked on send the ticket number to my email address for my first ticket I never received it either.

 

[Str8V8ping]

Mine went to spam the one time i had a issue and other times i was asking a question . I found that if i leave the page open for the ticket i receive it right away and the email doesnt appear til later .Both times i received a answer with a few hours .

 

[Tennovan]

I also have a ticket open with no reply yet, but planned on giving it a couple days since its only a day old and tomorrow is a holiday. Hopefully I won't have to call in... kinda defeats the purpose.