Triton battery dead? No vape, not charging...

[JR 137]

I had cell phone issues while it was still under warranty. The way it was handled was as follows:

They took my credit card info and put a hold on it for the amount of a new phone
They sent me a new phone and a return label
They had me send the old phone in the box the new one came in
If they found it was my fault, ie dropped in water, they'd charge my card
If it was defective, hold lifted and case closed

My phone was in fact defective, and the hold was released. Maybe Halo (and others) should adopt this policy. Granted, Motorola has a lot more money than probably all of these companies combined, but that's a good compromise IMO.

Perhaps if they find the battery isn't defective after they get it, they can send it back to you for the cost of shipping (you've already paid for the new one and it's shipping).

 

[stevegmu]

Still haven't heard back, but its only been a day. After a couple days, I'll probably take it apart and see if I can fix it, or call it a loss and toss it.
I'm a big fan of the way LL Bean handles returns. When I call them to say I would like a different size, they just send the new one right away and e-mail me a UPS label. If I were to never send the product back, they would just charge me for the new one they sent out.

 

[stevegmu]

Sent back for a replacement, now the same issue with a 1300 mAh battery I bought 2 weeks ago. The button is definitely a weak point.

 

[stevegmu]

Figured out the issue with the 1300mAh battery; it was the tank. One of the threads must be a little off? I tried the tank with all of my other batteries, and reproduced the sticking button problem after a couple tries. Tried a bunch of tanks on the 1300 mAh battery, and no sticking button. Not sure how the tank can affect the button, but it seems to in this case.