V4L Customer Service Groupie Thread

[Nana2B]

Tim was the poor unfortunate employee who had to answer my bazillion info seeking e-mails about the products before I made my first order. He rocks!

 

[AudreySchroder]

That video is awesome! I'm sure Audrey loves it because there's been a massive amount of "when is my ticket going to be answered?" and "this product isn't working" posts over on facebook lately, which is where I'm most active. It's gotta be frustrating for you guys.

Well, I wasn't really thinking about Facebook...I just love the robotic voices and the fact that this Luma person took the time to make it. Its just generally hilarious, it had me dying.

 

[plarkinjr]

For those of you who don't follow Facebook.... I just posted this on V4L's wall:

Just wanted to say Gabe went above&beyond today. Long story short, I made an ordering mistake and opened a ticket. Unfortunately the order had already shipped by the time he got to the ticket. He offered a credit & I said "y'all shouldnt issue a credit because of MY mistake".... but he did so anyway!

V4L customer service is tops. The few problems I've had have been quickly fixed, and usually even made better!

 

[Morandir835]

Speaking of the people behind the scenes of V4L:

Behind The Scenes at Vapor4Life | V4L Official Blog

The people who work the trenches truly bust their butts and deserve a moment of thanks. Just glad they put up with my annoying self for the 3 days I was there.

 

[plarkinjr]

Very nicely written!